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October 2025 by Neill Mottes
Arrived and they have no cars. Wasted my day and my money
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October 2025 by Teo A.
I had a reservation for 9:30 AM, but upon arrival, there was only one employee handling both the front desk and vehicle cleaning/preparation. Despite having a confirmed reservation, there were about seven people ahead of me, which meant it would have taken several hours before being served.
Additionally, the location had no available cars, and customers were being offered church vans instead of the reserved SUVs. None of this information was communicated beforehand or upon arrival. I waited for over an hour trying to understand the situation and determine what to do next.
This experience was extremely inconvenient and disappointing, especially given that I had a confirmed reservation.
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September 2024 by Toure Muhammad
No way this place is a 2.8 rating, they pulled me out of bind when Enterprise Rental refused to rent to me. Friendly, knowledgeable, great guys - just give them a try. I highly recommend , ask for Joe or Julian.
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August 2024 by Jannie Howell
Great experience, although it took two(2) days to finally complete the transaction. They were very friendly and patient.
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August 2024 by Katrin Comage
Terrible customer service. None of the staff knows how to set up rental contracts and the manager is constantly out. They are disorganized and not customer service oriented at all.
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August 2024 by Stephanie Kennedy
Shout out to Drake and his team for providing us awesome helpful service with a smile!
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July 2024 by Deekshajyothi S M
Amazing service everytime! Thanks for the good work.
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July 2024 by Joe Dasilva (Tacolord3495)
Not sure where the bad reviews are coming from. I've rented here multiple times and never experienced poor service. A few times has been busier than expected but it seemed staff were trying to be both quick and attentive to their customers.
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July 2024 by Salome Jaramillo Gil
The service is really bad! They take more than 30min just to talk to you, even if you made the reservation online they take forever...
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March 2024 by archie snipes
Friendly folks
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March 2024 by Ashlye Thorpe
Worst customer service around! I made an online reservation yesterday, received a email confirmation and took an expensive Uber from another city into Durham to pick up the car from Hertz.When I arrived, there were not any customers in the store and 2 employees sitting there like they were hanging out with their boys. Neither greeted me properly and when finally acknowledged after standing there for a while, I was assisted by an extremely cold, nonchalant white male with glasses. He quickly informed me that I should not have been able to make a reservation online because they already had 24 reservations already. He gave zero cares about my situation and never said another word, just looked at me. Although upset and disappointed that I could not get a car, I was equally shocked by his poor attitude.Luckily, I remembered that there was an Enterprise right down the street which came to my rescue AND with great customer service. I will be sure to spend my coins at Enterprise from now on!
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February 2024 by Charles Vaughan
Super curteous and willing to help
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February 2024 by Billie Jefferys
The branch manager (Drake) is one of the best at what he does. Only place I’ll go for my short and long-term rental needs from now on. Extremely flexible. Quick responses. And great customer service.
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December 2023 by Kazuya Mishima
Most unprofessional car rental agency I’ve ever been too! Not helpful at all!
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November 2023 by Raven Hill
The worst customer service I’ve ever experienced. Will never book with them again. 3 separate parties including my party were sitting in the lobby waiting while staff walked around us and never acknowledged that we were there; never provided updates on our reservations. 0/5 stars.
