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March 2024 by Alexander Shamis
If they didn't do the taxes properly file a small claims court complaint. They won't show up and you will win the case by default. Also ask for additional money for the filling. Make these people pay for their incompetence.
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February 2024 by Sarah Kurth
Jackson hewitt messed up my refund and nobody can tell me what happened or why my refund was 400.00 smaller than it says it will be on my paper work. When I called and talked to Shelia she was so rude and talked over me, and when I asked her not to be such a bad, she said "at least I got my loan" and hung up in my face! I want my money back and my 100.00 it says I will get on the website if my refund is smaller than it should be. Nobody will even talk to me to tell me what happened to my money!!! Never coming back to this place!! I have been getting my taxes done here for eight years. Not anymore!
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April 2023 by Varetta Timberlake
I took my taxes in on the last day…very last minute and expected a recommendation of extension… but they finished in approximately 20 minutes. I received a nice refund. Thanks for your professionalism and expert work!
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March 2023 by Linda Evans
I had a wonderful experience and great service Ms.Lee was awesome ?
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February 2023 by Charles Presley
Edit: 1/29/23I visited Jackson Hewitt again this year and was helped by LaShannon. She was patient and made sure she did everything correctly-- including providing explanations. Great service.-------------------Professional service and kind workers. I highly recommend Jackson Hewitt.
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February 2023 by BRANDON HALL
Overall didn't have to wait great service much better than two years ago when I first went glad I went back Lionel did a fabulous job.
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May 2022 by Vapaw Lor
Horrible customer service. I talked to two different people over the phone but was rushed and the second person I talked to hung up on me before I even finished talking to them. I do not recommend this place. Very unprofessional.
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April 2022 by Alice Boone
I always have a great experience with Jackson Hewitt every year! They have been taking care of my taxes for many years and I always get good results. They are friendly, kind and professional and they definitely know all about taxes. I think you'll be very satisfied if you give them a try!
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February 2022 by Amy “Meme” Grissom
The service was outstanding, and fast. But what I love so much about this years tax preparer who worked with me was how she walked me through step by step explaining everything in detail , she was awesome in all areas and most definitely made my 6 year old granddaughter happy and occupied during my visit. The Jackson Hewitt location is very much so clean, has a sanitizer station and I give them a 100 with making sure the facility is as germ free as it could possibly be. Jackson Hewitt is the only place I will ever trust with my returns.Thanks Jackson Hewitt for all you guys do each year to make sure people like me get the best out of y’all’s services.
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February 2022 by Susie Allen
The tax pro. Was rude. However she was the only one theré due to weather situation. It was snowing and she had quite a distance to get home.The amount of our return was good and the time waited to receive our return was great. So cut her ßome slack cause she did show up to work.
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May 2021 by Jamie Leacock
Keisha was amazing she quickly and efficiently prepared my taxes. I just gave her my forms and she got the job done, I am happy with the experience I had at Jackson Hewitt ?
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May 2021 by Sherricca Ward-Parrish
Cassandra C was very helpful and professional. Also she was very friendly as she helped my husband and myself with our taxes.
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May 2021 by Cheryll Williams
I had such a wonderful experience with Ms. Cassandra doing my taxes she made me feel so comfortable and easy I will recommend her and Jackson-Hewitt to anyone needing their taxes done from here end on out. Thank you Cassandra so much.
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May 2021 by Rodney Godwin
Cassandra Collins was very professional and courteous during my visit. I have been doing my taxes with Jackson Hewitt for over 15 years. If you haven't done your taxes yet, Cassandra will take care of you!!
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May 2021 by Zakiya James
Many thanks to Keisha for processing our taxes. She's diligent, kind, and very helpfully through the process especially for a first time couple using these services. We will recommend Keisha!
