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December 2023 by Cindy R.
When a tenured branding expert moves from Los Angeles to Durham, she's compelled to analyze business presentation. From the moment I met one of the owners, this gem of a store got my attention. Before setting foot into the shop, I was impressed by their proactive, organic social media campaigns. The visit to Jewel Smith of Durham blew our minds. The attention to in-store customer service was most refreshing and sadly unique. They know how to make the jewelry purchase experience fun and memorable. Each piece is created by talented architects with impressive tools and timeless machinery. There are exquisite pieces that are one of a kind with gems carefully purchased from every part of our planet. I realized after my first visit to the local mall here how I'd never again attempt a purchase at a chain jeweler. It's not too late for Christmas with their fully staffed extended Holiday hours and a dedicated parking lot. And then there's always Valentines Day.
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November 2023 by Kenneth Bernstein
Every aspect of our dealings with Jewelsmith was extraordinary. The design and crafting of the ring is perfect. Truly a work of art.The staff are so knowledgeable, professional and talented. May and Tracy worked above and beyond to design a beautiful ring.I would never go anywhere else and look forward to returning for all jewelry needs. Just a perfect experience!!
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November 2023 by Miguel Martinez
I was recommended to visit Jewelsmith by a dear friend and I have no regrets! I got my engagement ring for my now wife there and also the wedding band. In terms of the engagement ring, I worked with Delouis who was absolutely wonderful and kind. After telling her what I envisioned for my partner, we went through a few options from shape, to color, to diamond size. She worked perfectly with my budget and was an all around kind human being to work with. In terms of the wedding band, Tracy was amazing! My fiancee was able to communicate with Tracy on what we wanted and she was very receptive of our vision. She drew some wonderful sketches of some ideas, was open to our suggestions, and even went out of her way to mail us the waxes to Philadelphia to make sure we would be happy with the product. She was always energetic, welcoming, and communicative. This process was one of the easiest aspect of wedding planning and it's thanks to the wonderful team they have there who are committed to making sure you are happy. Would highly recommend Jewelsmith to all!
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November 2023 by Zachary Long
I went in for a diamond ring appraisal as there are few places that will give you a value if you didn’t purchase at their store. The people at Jewelsmith were lovely, kind, and very professional. Got my ring back in about 10 days with a detailed appraisal of both the stones and gold band. The whole experience was great, and I will definitely be back to shop their beautiful collection of jewelry.
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October 2023 by Julie Leechford
I almost lost my grandmother’s diamond in my old wedding ring and it was my cue to create something new. I had also inherited some more diamonds. I wanted a floral design and worked with Mary. She had wonderful ideas and helped me to design a completely unique new wedding ring. I especially love the little leaves she suggested in the corners, such a darling touch. Mary is personable and so great to work with. I consider her a friend now. The whole entire staff is wonderful. I am very pleased with my new ring.-Julie L.
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October 2023 by Stephen Brown
Tiffany was great! Super knowledgeable, fast/efficient service, and they even came in under the original price. We will definitely be back. Thanks for making our 5 year anniversary even more memorable ?
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September 2023 by Tim Heffernan
Jewelsmith is definitely deserving of the amazingly high reviews it has. I worked with Tiffany on a bespoke engagement ring for my fiance. Since my fiance insisted on being totally surprised, I wasn't able to involve her in the design process, which made things a little nerve wracking. Despite all my research, I still had almost no idea what I was really doing. That is where Tiffany came in. At our first meeting she discussed visions with me, listened, and even busted out a sketch book to talk through pros and cons of different design options and how they would look and feel. She painstakingly worked on digital renderings of the different designs, incorporating my feedback at each step. She provided input when I asked for it, but was incredibly respectful of my decisions. She worked with me on options to stay in budget and even scouted other stones at gem shows for me. If you're going though serious jewelry shopping for the first time, you couldn't ask for a better guide. At every step of the design phase from sketches to digital renderings to wax model casting, I had chances to see the product and make changes, and Tiffany was helpful in realizing my vision a ring that could be worn all day every day; elegant but sturdy for all the outdoor trekking my partner and I do. Despite all this, the price point was very fair, and I could not be happier with the process end to end. Thank you Tiffany!
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September 2023 by Christina Tookes
The service is impeccable!!! I recently was given my grandmother's vintage diamond rings. Most were more than 60+ years old. The jewelers repaired and restored them to mint condition so they can remain family heirlooms for 60 more years. The professionalism and advice on selection and care was outstanding. Highly recommend for any/all jewelry need. Special thanks to Tracey!!
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September 2023 by Anastasia Belikov
I had to appraise jewelry for the first time and glad I came here! They were so open and knowledgeable about the type of metal and jewels that were used. The process was easy, and the information conveyed was understandable and clearly explained. My jewelry was given back to me after the appraisal in better condition than I had ever seen it. I will definitely be coming back for any help in the future!
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September 2023 by Genie Komives
I asked Jewelsmith to remake a necklace and earrings I received as a gift -style was just not quite right in the original! We did a design consultation and I picked them up today. They are perfect! Exactly what I was hoping for. I’ll be wearing for my daughter’s wedding rehearsal dinner!!
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August 2023 by Meg Williams
My vintage engagement ring lost a tiny pearl and Katherine at Jewelsmith was awesome! Went in for a consultation and was nervous it might be too expensive but the prices for replacing it and making some other minor repairs was extremely reasonable! Repairs were done beautifully and quickly and Katherine walked me through the whole process patiently and knowledgeably! Highly recommend for any jewelry repair needs!
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August 2023 by Taylor Bates
Jewelsmith was wonderful to work with! They were so helpful and were willing to work with me to make sure I got my ring fixed. It looked beautiful again!
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July 2023 by Selena Lorrey
My fiancé and I decided to go to Jewelsmith for our wedding rings and they did NOT disappoint!!! We have had an amazing experience with Jewelsmith, and particularly Tracy, every step of the way. Tracy took so much time walking us through the process of designing our wedding rings, showing us options, and sending over mock-ups of wedding rings so we could decide on our favorite designs. She is an absolutely lovely human being and made what could have been a really stressful and confusing process super fun! The rings turned out beautifully and it was so clear that there was so much care taken with every detail. If I could give more than 5 stars I would. 10/10 would recommend. Ask for Tracy!!!
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July 2023 by Shalyn Broadright
Just had two rings soldered into one here and it is absolutely stunning. Mary is the absolute best! She was so sweet and personable - truly a great experience! Would recommend Jewelsmith to anyone who has jewelry needs, especially for unique pieces or pieces that need to be re-done!
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July 2023 by Karin Malm
Wonderful experience at Jewelsmith with Tracy! Co-designed a ring using family diamonds for my 60th birthday present to myself!