-
November 2023 by Tim D'Annecy
I got fitted for a new suit today and had a great experience. Gary fitted me for a jacket, pants, and a vest and was spot on with the measurements. I was in and out within 30 minutes of my appointment and the suit fits perfectly—no alterations needed! Thank you, Gary!
-
September 2023 by Chris Groff
This store gives this brand a bad name. I came here for an appt to get fitted for a wedding and no one was in the store at the time of my appt. Then Anzio, the employee who finally walked into the store helped me. He barely said anything to me and almost acted like I wasn't there! Finally ringing me up without even understanding what I was there for! There are a ton of business who do what this company does so customer success is a key differentiator. Moving forward I'll be buying from a company who cares more about their customers. Don't come to this store or it will be a waste of your time.
-
September 2023 by Robby Bolling
Worked with Gary this morning to find suits for both myself and our son. He clearly knows what he’s doing, I felt confident letting him lead my decisions and am very happy with our suits and accessories. Impressive to watch only two associates handle a busy Saturday morning with kindness, patience and hustle. We never felt ignored. I look forward to shopping there again. Thanks Gary!
-
September 2023 by Susan Bolling
Just had a wonderful experience here with Gary. It was a busy Saturday morning and he had what we needed at the moment we needed it, from measurements to coordinating accessories. We will definitely be back. Thank you Gary!
-
September 2023 by Ryan
Poor service. Went in to buy a suit for an interview. The man attending to me did not measure me at all and did not listen to my interest in buying both a navy and black suit. Guessed my chest size and gave me a navy suit to try. I am not well educated on suits and was under the impression that my suit could be altered to fit me better. The tailor was completely rude, lazy, and was not helpful at all. I asked for any possible alteration to my coat and asked for it to be tightened up. She recommended a center seam at the back but said that it would look ugly. I was unable to get a second black suit and did not want to because she was rude and would evidently not want to do another alteration. After picking up my suit, I had to go to a completely other tailor because I knew it would not be properly done here. The only thing giving this one star is that Chase was amazing.
-
August 2023 by Matthew F.
Came in to get updated measurements - even with two other customers in the store, was given great service and taken care of promptly. Gary (think that was his name) was awesome and you can tell he's a pro. Great experience
-
June 2023 by Erin Aldridge
My fiancé and I had a horrible experience.The customer service was negative, critical, and condescending. Additionally, the other staff member present was on their cellphone the entire time in front of customers. We were purchasing a suit for our wedding and were hoping to have a positive experience. We purchased a suit and later returned it. Upon returning it, I expressed my disappointment about the customer service and the manager didn’t even ask for me to elaborate, stating “sorry you didn’t have a better experience”.Will never buy from this store again.
-
June 2023 by Diana
The worst customer service we have experienced, the representative who took care of us had no clue what he was doing, seemed completely out of it. What should have taken less than 30 mins took almost 2 hours due to the representative’s lack of knowledge of how to do anything He took the measurements wrong on my husband, didn’t know any of the sizing, I’ll be very shocked if our order comes out correct. if you are planning on using this service for your wedding I cannot emphasize Enough DO NOT !!!!!! Use Ticknors if you have option their sales staff actually know what they are doing, the people at Joes have no clue how to do anything. Terrible experience and if it was due to the wedding my husband is in we would never use this company moving forward if I have an option.
-
June 2023 by Erin Heffelfinger
My fiancé and I had a horrible experience.The customer service was negative, critical, and condescending. Additionally, the other staff member present was on their cellphone the entire time in front of customers. We were purchasing a suit for our wedding and were hoping to have a positive experience. We purchased a suit and later returned it. Upon returning it, I expressed my disappointment about the customer service and the manager didn’t even ask for me to elaborate, stating “sorry you didn’t have a better experience”.Will never buy from this store again.
-
June 2023 by Tom Griffen
Heads up—Appointments set online DO NOT ensure you’ll be helped. I set a 12:00 fitting and was early, only to be told (by an angry, middle aged female employee with a chip on her shoulder) that I’d have to wait 1-1.5 hours. When I asked the benefit of setting an appointment she barked, “Appointments don’t matter! You have to wait like everyone else!”I needed a suit for my dad’s funeral and this was my first visit to Jos. A. Bank. It will, absolutely, be my last.I received nothing except a rude welcoming and unkindness. Shame on you.
-
June 2023 by Diana Gibbs
The worst customer service we have experienced, the representative who took care of us had no clue what he was doing, seemed completely out of it. What should have taken less than 30 mins took almost 2 hours due to the representative’s lack of knowledge of how to do anything He took the measurements wrong on my husband, didn’t know any of the sizing, I’ll be very shocked if our order comes out correct. if you are planning on using this service for your wedding I cannot emphasize Enough DO NOT !!!!!! Use Ticknors if you have option their sales staff actually know what they are doing, the people at Joes have no clue how to do anything. Terrible experience and if it was due to the wedding my husband is in we would never use this company moving forward if I have an option.
-
June 2023 by Garrett Springer
I’ve bought multiple suits and used Jos A Bank for my groomsman’s suits. Always a great experience when working with Chase. He goes above and beyond—a true professional. Make sure to ask for him!
-
May 2023 by Lee Davis
Great staff who are very knowledgeable. I needed a suit for me and my son as well as a prom tux. They delivered on time and with high quality clothing. They make great custom suits. I ordered when that was back in several weeks.
-
May 2023 by Aryaman Babber
Decent quality for suits and blazers, and workers are helpful, but a small selection of sizes (they didn’t have any blazer that fit me, at a 40 slim).
-
April 2023 by Randy V.
Great experience! Very pleasant team, welcoming and helpful. Tailors are excellent, especially Ms Cassie! I recommend
