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October 2023 by Francesca B.
I visited the store to purchase Dr.Marten boots. The experience went from bad to worse! Enough for me to add a negative review. It seemed they didn't care to make the $200 sale (and they didn't). Every inquiry I made was answered with a disinterested attitude. One employee was vaping inside the store and another sat on the check-out counter with his back faced against the customers. They were chatting amongst each other while the store was busy. I vape, however work is work. Keep it professional. I went into the Vans store afterwards and their staff made it their business to earn my business (and they did) My plan was to purchase the boots not the Vans. I may have purchased both at Journeys had it been a better experience. Do better!
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June 2023 by Allie Barton
I didn’t end up buying anything today, but the sales staff were so friendly and helpful. I will definitely be back
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March 2023 by Lizette Fernando
Very disappointing experience…. Is there a policy that you can’t try the display shoe? My apologies is there is such policy . And also have a sign DO NOT TRY !!!! But if ever there is have some decency to respect customer. Just trying the shoe on display… this employee was soooo rude to tell us can’t try the shoe . He repeated 2x as if he was talking to a child my daughter was so triggered for his rude attitude. We are not rude people and educated . Please show some good customer service .I’m calling the manager( hopefully you are not the store manager )in the Southpoint mallJourney’s store to train your staff good customer service . Whoever that GUY working around 7pm 3/11/2023 I’m calling you out . Kudos to the lady who was nice and greeted us . We will never step inside that store ever again
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September 2022 by Apple Betty
Worst customer service ever‼️‼️‼️‼️ Everyone working there should be fired.
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April 2022 by Emily Cavler
I was told good things about the store by a friend but after trying to purchase converse i can’t say anything even slightly positive. I wear a womens 5 and after seeing a color i liked i asked to try them on in a womens 5 the lady looked at me asked if i ment a youth 5, which converse aren’t sold in. I told her that my shoes are a woman’s 5 and she said let’s get measured, afterwards she said i was a five and a half without saying youth or kids and that the didn’t have any youth 5 converse or any youth five converse. She wasn’t nice about any of it and i just left
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March 2021 by Kimberly
Friendly staff. Nice selection of shoes and clothing.
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January 2021 by rachel collenger
Employees didn’t seem to know what they were doing other than a select few as no one was able to help me find the shoes i was looking for. Once someone did help me they had some questions for the manager, tay, who was little to no help to the employee as she was sitting behind the counter on facetime. Seemed like a bunch of children working. I generally enjoy my experience at other journeys stores so I am dissatisfied with how this particular location is run, and will no longer shop at the southpoint location.
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January 2021 by Kaitlyn Perry
Stopped by the other day to buy some shoes. I did not get greeted when i entered nor did I get any help until I went and waited in line just to ask for my size in a shoe. it took about 5 minutes for them to go to the back and even find a size close to what i needed, since they brought out the wrong shoe the first time. The ladies at the register were decent, one of them was on facetime on her phone and talking to someone while I was waiting for my size. I just brushed it off. When they brought me the shoe I wanted to buy, I was asked if I wanted any socks. I said why not even though i didn't need any. They handed me a pair and checked me out, not telling my the price of the socks. Since I was in a hurry I just paid and left before I was late to work. I decided the day after purchasing that I did not want the socks anymore, as I didn't even choose a pair I liked. I thought it wouldn't be a problem and drove to the mall and got inside with my original receipt and the socks unopened. I was told that due to their return policy, they do not accept socks as returns, but only as exchanges and gift cards. They said something about covid being an issue with it. I apologized for the inconvenience that I felt I had made and left. It wasn't until I got home and read the return policy on the receipt. It says "we will gladly refund and/or exchange any unworn merchandise with a receipt.". I was confused because I had my receipt and the socks were clearly never taken out of the package. I called and asked the question and before i could finish, the girl knew who i was and handed the phone to who I assume was a manager. I tried to ask the question again and she cut me off and said something along the lines of "okay yeah whatever just come in. it'll take like a week to get the money back on your card and it has to be on a card." I was confused as I was just trying to ask a question. She was snarky but I said okay and thanked her anyway. All she said was "see you when you get here" and hung up. I was very unsatisfied with the customer service, as I work in customer service too. I understand what it's like and I was being as kind as I could. If you can't follow your return policy and help customers, then don't work in customer service. Maybe she was just having a bad day but i don't know. I don't think this was the policy as the receipt says otherwise and if it was policy they wouldn't just change their mind when I called. Very unsatisfied and hope this can be fixed for future situations.
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November 2020 by Alexander Phelps
When I came to journeys I was assisted by a worker named Yori and she had the most amazing costumer service a person could ask for. She has no problem with helping me and getting me whatever I needed. 10000/10000 rating from me
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November 2020 by Amiyah Gibbs
My experience with you guys was great !! Awesome customer service and it was one worker I believe her name was yori . She was so helpful my whole visit made sure I was taken care of the proper way 10/10 Most definitely . I will most definitely be back to shop with you guys
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November 2020 by jaden Henderson
I came to journeys and I was greeted by a short lightsKin girl I believe her name was Yori. She was nice and sold me some much needed socks
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September 2020 by Adrian Michaels
Stopped by the other day to buy some shoes. I did not get greeted when i entered nor did I get any help until I went and waited in line just to ask for my size in a shoe. it took about 5 minutes for them to go to the back and even find a size close to what i needed, since they brought out the wrong shoe the first time. The ladies at the register were decent, one of them was on facetime on her phone and talking to someone while I was waiting for my size. I just brushed it off. When they brought me the shoe I wanted to buy, I was asked if I wanted any socks. I said why not even though i didn't need any. They handed me a pair and checked me out, not telling my the price of the socks. Since I was in a hurry I just paid and left before I was late to work. I decided the day after purchasing that I did not want the socks anymore, as I didn't even choose a pair I liked. I thought it wouldn't be a problem and drove to the mall and got inside with my original receipt and the socks unopened. I was told that due to their return policy, they do not accept socks as returns, but only as exchanges and gift cards. They said something about covid being an issue with it. I apologized for the inconvenience that I felt I had made and left. It wasn't until I got home and read the return policy on the receipt. It says "we will gladly refund and/or exchange any unworn merchandise with a receipt.". I was confused because I had my receipt and the socks were clearly never taken out of the package. I called and asked the question and before i could finish, the girl knew who i was and handed the phone to who I assume was a manager. I tried to ask the question again and she cut me off and said something along the lines of "okay yeah whatever just come in. it'll take like a week to get the money back on your card and it has to be on a card." I was confused as I was just trying to ask a question. She was snarky but I said okay and thanked her anyway. All she said was "see you when you get here" and hung up. I was very unsatisfied with the customer service, as I work in customer service too. I understand what it's like and I was being as kind as I could. If you can't follow your return policy and help customers, then don't work in customer service. Maybe she was just having a bad day but i don't know. I don't think this was the policy as the receipt says otherwise and if it was policy they wouldn't just change their mind when I called. Very unsatisfied and hope this can be fixed for future situations.
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September 2020 by allie vanhecke
The customer service was terrible. When walking in we were not greeted, which isn’t a big deal. But, the only worker working there at the time seemed to be talking to her friends the first 5-10 minutes we were there. So finally after they left I was able to ask for sizes. You could tell the lady’s enthusiasm she previously had with her friends was gone. She was rude and had very short responses. Not helpful at all! She let my sister try on the shoe and when I had to ask for a bigger size she acted like it was the end of the world. Also, when asking for a bigger size I asked for a shoe for myself to try on. Shortly after, she only brings out one shoe doesn’t say anything and returns behind the desk on her phone. Not to grab the pair I requested. So, I started talking with my little sister (which I was going to buy these shoes for her birthday that was today) quietly about going to a different store because of the poor customer service here. I guess the worker was able to hear me and walks over standing behind while I’m tying my little sisters shoe and proceeds to start sighing obviously loud and taping her fingers on the shelf louder and louder. So I returned the shoes to her. Couldn’t get out of there faster! Went on to purchase both pair of those shoes at different stores in the mall today. Frankly, I will never be coming back here. No one deserves to be treated like that. I really wish I would have remembered to grab her name because I would definitely put it in the review if I did!!! She was terrible!!!
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June 2020 by Va'lenzia Holmes
June 14th 2020Went there to get some chucks and Tae was the sales rep that helped me! She was very helpful and made my visit fun! I left out of there with 4 pairs of new shoes! ? She even convinced me to try high tops and new colors. If my size wasn't available she ordered them for me online and gave me honest opinion on style. Overall, she is definitely the reason why my visit to that store was 5 stars. Excellent attitude, patience and customer service. I hope she maintains this standard.
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June 2020 by hayley sutt
the lady that helped me today at this store was amazing! she was so sweet and patient! Love her!!