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November 2023 by Charissa Gray
The most kind and honest mechanic! They have taken such good care of our cars for years. And everyone you speak to when you call is incredibly kind and helpful!
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November 2023 by Hannah P
Way overcharged for an oil change that took another place less than 30 minutes. The 1 oil change took over 2 hours. Also found out they out the wrong filter in my car which made my next oil change more expensive. Thanks for doing a horrible job. Never would go here ever again.
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October 2023 by Tristin Sweeney
Took our vehicle in for an inspection, and accidentally provided them the wrong registration card (my fault) which messed up the inspection process. Monica and the technician were incredibly patient, called the DMV to get it sorted, and handled all of the paperwork to ensure I left with the correct inspection report. I was still out in under an hour. Has to be the best customer service I have received at a mechanic.Services: Vehicle Inspection
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October 2023 by Jen Buxton
We prefer to take our cars there for everything now. They are fair priced and have very friendly staff. Anthony is the best!
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September 2023 by Steven and Amy King
They are very helpful and trustworthy. I have been using this repair shop for at least 6 years and they have always fixed my truck for a fair price.
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September 2023 by Orange
Front desk very kind, but the owner never showed up to perform a service I'd had scheduled and I waited over an hour.Edit in response to the owner: my name is private, so it makes sense you did not see my appointment. Here are some details. My visit occurred 8/2/23, I made an appointment through email with Monica which was confirmed 8/1/23. The tire pressure sensors were checked. A cause for the sensor light staying on was not found. I had scheduled a state inspection too. The owner didn't show. I was there from 10-11:30. Monica said the owner, who does the exams, is usually there around 9, but couldn't tell me why they didn't show or when they would show up.Service: Tires
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August 2023 by Lexi Sutton
I was quoted $100 for a change of headlights on my car. The repair guy had no idea what he was doing kept asking questions about how to change the light despite us telling him the bumper needed to be removed at the time I made the appointment. They ended up charging me $200 for 2 hours of services because their team had no idea what to do and took them longer than expected. Last time I will be spending my money here. Should not be $200 for a simple headlight change. They will rip you off. If I would have known the real cost before getting the car fixed I would have went somewhere else.
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August 2023 by Mihai Niculescu
Diagnosed a knock sensor fault and took the car to JR's to replace the sensor, per my explicit request (the fault being already diagnosed). Also, requested to replace the alternator's bolt which was not fitting the right way in the notch. Over the phone, before bringing the car to them, I was quoted for $309 plus $89 (sensor part) plus an unknown pricing for the alternator bolt (pending assessment of the situation). After the car was repaired, I was asked to pay an extra $120 for "Engine light ON diagnostic" (not requested by me) and $50 for them trying to take out the bolt, which they were not able to do (an unfinished service therefore). I refused and, after one hour of discussion, they accepted my original payment ($309 + $89). DO NOT recommend their service, as they are trying to overcharge without real justification, and against their original quote.
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June 2023 by Rob Ainbinder
Great repair shop. Thorough and knowledgable. Need car repair, definitely worth your time and trust.
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February 2023 by Dominique Fontaine
If you don’t know exactly what’s wrong with your car do not go to this place expecting a clear cut process. They did 1 good repair for me and every encounter after was horrible. I have a wheel that simply is wobbling very bad. I thought it was the control arm so I purchased one and took it to them to replace it for 250 dollars labor cost. They did it. They Test drove the car and handed it back to me but didn’t tell me the problem still exist and I may need to fix a different area. They just let me drive off trying to figure it out myself. When I asked why didn’t they tell me what the problem was they said because I didn’t pay them to check for problems. So I then came in and paid them to check for the problem which the front desk lady told me that the price of the inspection would be taken out the total price if I got the repairs done with them but when she went to confirm it (which I don’t know why she has to confirm what they already said each time that lets you know that they don’t keep to policy and what they say already if she has to re check everything she tells you) but yes they said no they won’t honor that if I didn’t get it that exact second And pay them 3 times the cost of the part when purchasing it from them and yet and still they didn’t know if that would fix the wobbly wheel at all either. So they just don’t mind running you around trying to run up a bill and at the end of the day WHEN THINGS GO RIGHT IN THE DEAL THEY WANT TO CLAIM THE BEST TECHNICIANS AND TALK ABOUT HOW GREAT AND OBSERVANT THEY ARE BLAH BLAH BLAH. BUT WHEN THINGS not GOING RIGHT ITS BAD COMMUNICATION ON YOU THE CLIENT. typical car mechanic bsService: General repairs & maintenance
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February 2023 by Antonio Alanis
Don’t look anywhere else!I had such a good experience today at JR Auto Repair. It was my first time getting an oil change here and thoroughly enjoyed the fast, kind, courteous service. The JR Auto Repair service didn’t feel pushy; they didn’t try to sell me anything other than what I wanted. This made me feel comfortable and I could tell they cared about my car. I will definitely start coming here from now on.Thank you to Monica, and all the amazing staff for a fast & professional service.
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February 2023 by Kathryn Allyson
JR’s did a pre-purchase auto inspection for a used card we were looking at. They were very thorough and professional! I highly recommend them!Service: Auto engine diagnostic
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January 2023 by Jordan Solis
Excellent experience with JR Auto from Monica who runs the office to the technicians working on my truck. Monica was very professional and helpful, she made me feel comfortable with the whole experience. She also was great at keeping me informed! The technicians are fantastic at what they do and were able to diagnose and address my trucks issues quickly and efficiently. They took great care of my vehicle at a very affordable price and I will absolutely be using them in the future for any vehicle needs.Services: General repairs & maintenance
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January 2023 by Arturo Martinez
Came in for an oil change and some maintenance recommendations with regards to my tire-life and the wear on my break pads. They gave me clear advice saying that my treads were definitely wearing out, and asked if I wanted a quote on replacements. I didn't get a quote since I was in a rush, but the oil change was speedy and they even filled my tires since they had been low as a result of the cold a day or two prior.All in all, a quality shop, and I'll definitely get my tires from them!(They did also let me know that my break pads were about 50% worn-out)
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January 2023 by M A
Very! Professional and ? reliable. I totally appreciate their business and service. Ulysses is always ? and Jorge is the boss I would refer JR Auto.
