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November 2023 by Pastor Sylvester Williams
Love the service
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October 2023 by HENRY LEE
If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.
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October 2023 by Paul L. Anderson
Excellent quality customer service and ease of transactions. The tellers remembered my name!
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October 2023 by Michelle Waddell-Thompson
I Love my bank
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May 2023 by Kat
Love the staff; quick & efficient
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March 2023 by Dave E
Great bank with a customer service staff second to none.
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April 2022 by La Donna B
I have been a part of this bank for about 5 years. I do most of my banking online, which is very convenient for me. When I do go into a branch, I either go to the location on Hargett Street or Rock Quarry Road. In both cases, the service is excellent and the staff take their time to answer all my questions.
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March 2022 by Jay Cunningham
I appreciate the dedication of the people that work at M&F! Thanks.
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February 2022 by Ronea Smith
I have been a member of this bank for over 3 years now, and they are horrible. I have experienced the absolute worse customer service the entire time. The branch managers all have way to much attitude and are not professional at all. That is for the old one and the new one. You can tell by there tone of voice that it is not going to be a pleasant experience, as soon as you get them on the phone. It saddens me because it is a black owned bank and I wanted to stick it out, however I can't keep giving opportunities to an ungrateful establishment. I pray in the future they would realize that customer service is very important and everyone deserves respect, no matter how big or small their account balance is!
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August 2021 by Queen Baba
I have never believe in bitcoin since I was scammed on April 10th so I stayed away from it because losing money is heart breaking, until I was recommended to MRS LAUREN JORDAN by a close friend for her good job, she helped me managed my account and I was able to make a good withdrawal after a week of trading right now I have made so much money on crypto currency it has change my life for good inbox her now for your help.
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March 2021 by Dynia Wilkins
I have been with this bank for a few years now earlier today I called the local Raleigh branch (Rock Quarry Rd) office to report my card lost, I had to call the local branch because nobody ever answers the 1-800-433-8238 number. However as soon as I spoke with Miss. Alston and told her about my situation she giggled and did not try to help me not once. Miss. Alston attitude was very nasty and I honestly did not appreciate it as a customer. I use to love this bank, but every time I call and try to get assistance the customer service is terrible. Smh.
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October 2020 by Angelica Ne'Laughn
I've been a customer at this bank for several years and lately their customer service has been terrible. I've had so many issues. I never received a debit card before the expiration date and had to wait almost a month for a new one even after speaking with someone 4 times. My husband made a cash deposit via the ATM and magically our money disappeared for over 24 hours and the bank could not tell us why or what happened. After being on the phone for several times they magicall
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November 2019 by Tinece Payne
This is the place to deposit your funds and become self sufficient. The time is Now.
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August 2018 by Ty Sherman
newly renovated Charlotte branch, friendly staff
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July 2018 by James Sanders
Great customer service
