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March 2024 by James Malpede
I have been doing business with Mark Jacobson for over 20 years and when the vehicle was completed it looked brand new.Great job
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February 2024 by Fred Bowen
Helpful and friendly.
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December 2023 by Mahamat Saleh
I like this
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November 2023 by Peter Jogodka
Posting this as somebody who has a lot of experience with body shops after a 20-year career in the Auto industry specifically with toyota. This shop is very methodical and detail orientated. Specifically you should be asking for Haden Hanes if you bring your Toyota product to this body shop. His high level of communication and knowledge and commitment to customer service is something you just don't find in this industry anymore. Highly highly recommend this particular shop for any of your body and paint needs.For those of you that are posting negative reviews against the shop because of the long wait if you fall into the Toyota warranty enhancement for peeling paint you need to understand that there is a long list of people meeting this service. This body shop is keeping a running list in order of people and they are making every effort to get these done not just quickly but also correctly. They are not rushing these cars to the shop, they are truly fixing these the factory standard and standing behind the work. It's not fair to post a negative review when they have a limited capacity and they are taking the time to make sure these cars are fixed right. Anybody reading these reviews and taking negative reviews into account needs to be aware of the reality that there are only a couple shops in town that are authorized by Toyota and that will actually fix this car right. Do not post a negative review against the shop because of their Factory compliance standards and commitment to fixing cars correctly.Service: Body & Trim
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September 2023 by Frank Hollowell
I'm glad Toyota will repaint our car where the paint is popping off. I'm not impressed with having to wait until December 2024 to have the car painted.
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September 2023 by Len Elder
Took nearly a year to get an appointment regarding a factory repaint authorization from Toyota. Vehicle was returned half painted, but Toyota was billed $9,000 for this work. Terrible customer service, terrible quality.
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August 2023 by Len E.
Took almost a year to get an appointment for a Toyota factory repaint on a car. No estimates. No written authorizations. Got car returned half painted for which they billed Toyota nearly $9,000. Terrible place to do business.
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August 2023 by Lena Deskins
They do great work, but it is pricey.
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June 2023 by Desly Garcia
I was very happy with the outcome of my car. Haden did a good job answering all my questions and updating me throughout the process.Service: Body & Trim
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May 2023 by Tangi Covington
The car repair was done in 3 days and they vacuumed the car. The mechanic even told me he turned back on the beeping sound when backing the car. I didn't notice it was off. So awesome !!
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May 2023 by Joe S.
After 1 minute was told $14,000 to repaint the vehicle... robbery. I just don't understand how I can get my servicing done with this company and they still want to rob me...
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April 2023 by Sebastian Williams
Totally replaced my door in a timely manner despite being backed up. Were very nice and let me pick up my car after they closed. They have free candy at the desk. Positive experience.
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March 2023 by Esther Perry
My car was not repairable and they advised me not to sign anything until I got a fair quote I listened. Thx guys.
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December 2022 by Aurel B.
Took them two months to fix my car. It could've been done in a week max. When I picked it up and left,the dashboard almost fell on my knees. A woman from the office who had no ideea what happened claimed it wasn't them,although nobody ever touched the dashboard since I bought the car new. No matter where I go with car issues in the last 15 years I find the same level of incompetence. Nobody cares about your cars fellas. Learn how to do it your self or install cameras in all auto shops of the country,otherwise you can only trust your self. I gave them a star because the body work looks ok. So far...
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November 2022 by Mena Bump
Took my mom's car here to get the grill and information system fixed. A BIG mistake!!!??After receiving the vehicle back, the windshield was cracked, the paint was chipped apparently from them trying to replace the grill, yet they refuse to admit it was their fault! My suggestion is please take pictures of your vehicle before letting these people work on your vehicle. My dad explained to the lady that this car had no prior damages, but she refused to take accountability.
