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November 2023 by Eric C.
Great going here. Always have an easy and smooth experience with Moose and Daniel. I appreciate both of their hard work and dedication to customer service! Wouldn't go anywhere else.
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November 2023 by LFZ JR
If you want to purchase a great vehicle from a guy who knows the vehicle inside out, Nate is your guy. He went beyond the extra mile to make sure we had a broad overview of all features. His knowledge base and passion are unmatched. This is a guy who is doing something he is really good at, he's an artist at the top of his game. We had his total attention, and he made sure we had answers to each question. When we were late arriving for the instructional session, he did not flinch and stayed much later than necessary because he is so passionate about the product that he sells. Hey Google, you really need to add a sixth star for Nate.
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November 2023 by Kayla Brown
We went to Mercedes Benz to get my dream car for my birthday and Roderick went above and beyond to make this experience a great one. He explained in detail all of our options and he was able to answer all of our questions. The customer service was remarkable and we are excited to be apart of the Mercedes family! 10/10 recommend working with Roderick to help you find your next vehicle!!
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November 2023 by Rev. Lavar Marlow
My sales consultant Jacob and my finance consultant Josh, gave a personalized touch to my deal. Not only, did they give me no haggle pricing, they exuded courteous deepened devotion to the brand and the dealer. I have purchased a few new Mercedes-Benz models over the years, and other luxury brands over a span of 15 years. Watched my parents purchase cars all my childhood. None compares to the experience received from Mercedes Benz of Durham. I hope you get this team, I had!
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November 2023 by Luna Li
Really happy to have Nik Napolet as my salesperson. He has good knowledge of each type of MB. The most important is I am feeling comfortable to ask any car question to him. He is easygoing and never made a pushy sale. He didn’t say anything bad on other competitors. During the purchasing process, he is detailed and help me organize everything. I got a high quality car within one week and wonderful shopping experience at MB Durham.
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November 2023 by Calvin Squires
Daniel Rollins is THE BEST assistant service manager! Daniel always greet you with a smile! He is always willing to help you and he always go beyond the call of duty! My wife always share how well Daniel takes care of all of her car needs. My wife will say I will text Daniel for any service that I need! His response time to our request is amazing. When I need service he get me in and have a car ready for me if I can’t wait. When I need my car wash he tell me a good time to come and he get me in and out of there! Daniel is professional, Kind, polite and he knows and do his job well! He looks out for his customer! If Mercedes Benz of Durham need to keep anybody it is Daniel Rollins!!!!!!
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October 2023 by Nikki Yarborough
It was easy to make appointment. I purchased current car from another Mercedes dealer when I was living away from Raleigh but Durham picked up and provided excellent service even though I didn’t buy car from them. I had purchased a car from them previously. The Express Team took care of the car efficiently and professionally. Highly recommend them.
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October 2023 by Momo M
I came to buy my first car at this Durham location and it couldn’t have been easier. Solomon was a great salesman, he let me know everything I needed to know , showed me many options for what I was looking for and made sure I got the car that I wanted. He has one of the best personalities I’ve ever met and is so nice and genuine about everything. I would recommend anyone looking for a car to speak with him and he will help you out with no problems. 10/10 for Solomon !!!
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October 2023 by Michelle Cook
Chris McIntosh is absolutely the best service rep I've ever worked with. His professionalism and great commutation are much appreciated. My vehicle is my business and he has helped me get in and out quickly multiple times. Everyone at this dealership is wonderful!
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September 2023 by Bertha Young
Absolutely amazing experience as always and Seth is the absolute best Service Advisor ever!! I even got to meet the Jay the mechanic who was the absolute best as well!! I live in Burlington and I choose to come here over Greensboro (which is closer) due to the impeccable service that you give. Thank you so much Mercedes Benz of Durham, you guys are a blessing and you ROCK!!
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September 2023 by Courtney Bee
Roderick was amazing! We went on 2 test drives and he did not feel like a salesman at all, but more like a family friend. He’s amazing and everyone at Mercedes-Benz of Durham was helpful. Highly recommend!
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September 2023 by Gavin Kenny
As always, absolutely TOP service from Hendrick’s Mercedes. They always keep you informed and even send videos if needed to share updates and/or explain work being performed. My family have 3 Hendrick’s cars and we would not go anywhere else!
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September 2023 by Abhilash Tumkur Sathyanarayana
I had THE worst experience ever at this dealership.First off, there was this new guy who didn't have all the information about the car and was running back to his manager for most of my queries. He was not patient at all and was very rude on top of that. This guy has a lot to learnHis manager was next level. He just waltzed in and tried to intimidate me to buy the car. You guys know it doesn't work that way. You can't intimidate your customers.We really liked the car but decided to move on because of the experience with the sales team.
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September 2023 by Ella Rose
What a wonderful experience I had at Mercedes of Durham! My service advisor Chris McIntosh if absolutely the best service advisor I have had in over 40 years of dealership experiences!that says a lot and I am not to difficult to please!The professionalism and care he takes with his clients is so refreshing!I cannot recommend this dealership enough, forget Cary, forget Raleigh no matter how far you live they are worth the drive for you!10 stars ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️⭐️ for Mercedes of Durham
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September 2023 by Janelle Lewis
Let’s talk about Mercedes-Benz of Durham.Sales: Grayson was my sales representative and he was amazing. The sales manager was also very attentive. This was my first luxury car purchase and I was extremely nervous partly because I had never owned a luxury vehicle before. I didn’t know what to expect, but I walked in with a price in mind for a vehicle I knew I wanted. There were no surprises. The features on the 2023 C300 were a little more advanced than what I was used to on my Nissan Rogue, but Grayson walked me through everything during our test drive and even connected me with someone that was able to do a second delivery of the vehicle showing me in detail everything I needed to know. Unlike other car sales experiences, I never felt pressured. Just two days before my birthday, the gift bow on the hood of my car and the red carpet that was rolled out for me was icing on the cake and made the entire experience priceless. At this point in my life and career, this was such a proud moment for me and I thank everyone on the sales team for making it memorable.Service: I took my vehicle in for service and Seth was very communicative with me the entire time. Unfortunately, my car was scratched during detail. He immediately got the service manager and after apologizing profusely, he offered to cover all the repairs and gave me a loaner vehicle. After getting a nail in my tire a few weeks later, I unfortunately needed to replace the tire and I was offered another loaner vehicle. I swear not even 24 hours later, I woke up with a flat tire on the loaner vehicle. Believe me, I was in TEARS. Money doesn’t grow on trees and I was now looking at paying to replace two flat tires. I was a wreck walking into the dealership that morning and Daniel, the assistant manager, recognized that. He assured me everything will be okay. He put me in another loaner vehicle and took care of the entire cost of replacing the tire.I have never had such an overall positive experience with a dealership. I’m so happy I made the decision to purchase at Mercedes-Benz of Durham. Safe to say, no regrets!
