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October 2023 by Griff2nyc G.
Based on my experience, f you want to be overcharged by slick-talking salesmen this is the place. I was charged $50 for a free phone, $16 for insurance I didn't want and signed up for a $65 plan. I was told this is what I had to have. The same day I called customer service and they downgraded my plan to $60, the insurance was canceled (only $10 of the $16 was applied..what happened to the other $6? the store got it. During my call to Customer service, the representative says I shouldn't have been charged for the free phone. I returned to the store to complain about the overcharge and was given double talk by another salesperson. I've since contacted my bank to dispute the $71, ($50 for phone, $16 for insurance, and $5 back for my downgraded plan. I would NEVER recommend going here!
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October 2023 by GODS Son
My experience with opening a business account and getting my first iPhone was dope! Bryant was knowledgeable and very helpful with giving me a great understanding of various products, their features, and the many types of plans T Mobile offers. I also recognized that his coworker that evening was extremely helpful with assisting myself and others as they entered the store. I am now talking to my wife and going to do an upgrade today.
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October 2023 by Zarnab Afzal
Shora is best salesman ever besides I didn’t buy anything.Thanks for helping me out.
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September 2023 by Marija Petrovic
Awful experience. On their site it said that my phone is compatible and it ended up not being compatible!! After I bought a new phone and signed up for a plan, they added a service fee that I didn't ask for, rising my bill for 10 dollars. Going to another provider, goodbye
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April 2023 by Tim Cole
Easy place to go to pay my bill
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March 2023 by Jiaqiang Yi
The staff here is very unfriendly. He even tries to charge a fee for switch phones for the same sim card. I would not suggest to come here at all.
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November 2022 by Raphael Fernandez
Good service and new customers to begin with me
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October 2022 by Henry Thompson
Poor service and was sold a broken phone I'm still waiting to hear back about the new one
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August 2022 by Heather Mohammed
Was promised one price for a new phone...even specified that the price would be the same when I was to return 2 days later....they said that they never stated that price...and phone they sold me was not up to par....battery dies half way through the day. DO NOT VISIT THIS LOCATION!!!!!
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May 2022 by Dawn Noel
Was of no help except for charging me $100.00 for an upgrade on my phone which the phone was only$49.00 smh...go figure...couldnt even transfer my contacts
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March 2022 by david q.
worst they scam you wanted me to buy a phone then on top of that service plan. What a joke They even ignored me and didn't offer to acknowledge me.
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February 2022 by Buddy Wilson
Called about phone cases and found them quite unhelpful
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January 2022 by Amanda Mckeithan
Tierney was freaking awesome ? Very patient with us. She answered all our questions and helped us pick out the best phones for our upgrades! Thank you so very much
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December 2021 by tMONEY jacksoN
Great store especially if Tieraney is there!!! She is so professional, and so sweet!!! ???✅?
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August 2021 by Rainey Howell
If I ever have to go instore again it will most definitely be this location. The ladies are extremely patience very helpful my best experience yet
