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October 2023 by Zarnab Afzal
MJ worlds best salesman.
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July 2023 by Lizzie Borden
CSR didn’t speak English. My Spanish isn’t good enough to discuss my phone plan/upgrades/eligibility/insurance/ etc. Your phone’s insurance will not be acknowledged at the store. You have to go through a third party mailing system after an extremely annoying process with a deductible fee of $60 for each claim. So if you go in with a broken phone, they will not replace it, even having paid insurance in my phone for 2 years. Even though I was eligible for an “upgrade”, the “lowest cost” of eligible upgrade was $110. With no offer of a trade in. I feel like the language barrier cost me money. But, if I came in switching from a different phone company, I’d get a free phone and it’d be only $25/month??What’s the point of paying $10/month for insurance for 2 years - $240 + a $60 deductible fee ($300) for a phone I paid for in full outright initially?
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June 2022 by Damita Hicks
Customer service agent gave me a fair deal with accessories also. Good service from MJ.
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August 2021 by Michele Dalton-Graves
Wow you should really advertise that the store closes for lunch. Wasted my gas.
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December 2020 by JOCELYN GARCIA
I just switched from cricket and I'm very happy with my new phone! The young lady who assisted me was karime. She went above and BEYOND to make sure i left happy. She helped transfer information from my old phone so i wouldn't lose my contacts or pictures. Thank you again karime , YOU ARE A GEM!
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December 2020 by Luis Hernandez
Thank you karime Amazing customer service
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November 2020 by Deja Harrington
Screaming Karime IS THE BEST !!!! I always leave with my questioned answered thoroughly and with solutions!!! She a great multitasking! I've seen Karime juggling 3 to 4 customers at once and not once could you feel tension in the lobby. No one felt like they weren't be taking care , cause she's that good! Prasie to Karime for her 5 STAR CUSTOMER SERVICE!!
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November 2020 by NANCY GUTTIEREZ
GREAT DEALS, FRIENDLY STAFF.
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November 2020 by Jessica Daniels
Super clean , 6ft markers set in place for social distancing.
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November 2020 by Anthony Johnson
This is my first time visiting a metro in Durham, not gonna lie I was really surprised with the customer service. I've heard a lot of negative comments with metro services and employees in Florida. The young lady that greeted me was ms.karime, she was very polite and helpful. I originally only came to see prices if it was worth the switch. She gave me a really good deal on the phone. I also bought a case, screen protector, and a headset for work. I have everything I didnt know I needed and the best part is I have no shoppers remors . I didn't feel hassled or swindled. I will be returning to this location going forward solely on customer service!
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November 2020 by Sandra A Lewis
Karime is amazing , will make this my permanent phone !! I love my new stylo 6
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November 2020 by Tony cashdog
Always trying to sell you something. And get your money
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September 2020 by Mark Pomerantz
Very friendly staff help me with everything
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September 2020 by Sandra Mccallum
Karime is outstanding! She was pleasant all 3 days I came in about my phone troubles. I finally gave in and replaced my dinosaur. She even helped transfer my data to my new phone. This is now my go to store and that my girl!!
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August 2020 by Demondre Evans
First time visiting this location , Karime was very insightful about the benefits with metro. Can’t wait to use my amazon prime!
