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November 2023 by danula godagama
Do not trust this place. I bought two front tires from this location three months ago. then went again to an oil change 4 days ago. when I drove back the vehicle after their service, steering wheel started to shake like crazy in the highway. I brought the vehicle back to the location and they said I my front tires are worn and needed to be replaced. when I said I bought these front tires only 3 months ago and still under warranty they said, the tire I bought from them are now at the back of the car. They moved the tires to the back during the oil change! when I ask them to move the new tires back to the front, they refused to do that unless I bought two two tires from them. they went on to say that I can even buy used tires from them if won’t and they don’t care as long as I buy two tires. Stay away from this place!
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November 2023 by Ron Andrews
Great service diagnosing a tire problem and quickly addressing the issue.
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November 2023 by Joseph Woods
They do a professional job and are very friendly and helpful. Great hours as well!
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August 2023 by Neutrals Inc.
Monet! She is handling it all, with a smile! Professional, competent and knowledgeable.Thank you!
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June 2023 by Zachary Charlick
Amazing and friendly service. Squeezed me in at the end of the day on a holiday. I definitally will come back if I ever need any auto services in the area.
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June 2023 by LOVE ME
If you want great quality service Mr. Tire is the place to go. And the prices are great. Thank you
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April 2023 by Bryan
I brought my vehicle in for new tires and an alignment. They called to tell me the brakes needed to be replaced. I approved the work and I called later in the afternoon to confirm a pickup time (I was going out of town). I arrived at the pickup time they told me, but the vehicle wasn't ready. The brake parts they ordered were not correct and they were waiting on new parts. I requested they forgo the new brakes so I could leave on time. They told me they could not put back on the old brakes but after waiting an hour they magically were able to put the old brakes back on. I requested a discount for the delay and offered to refund me the 'labor cost for the brakes'....they wanted to charge me labor for taking the brakes apart and putting them back together???Fun follow-up: I had to bring the car back because the tires were not properly balanced and the vehicle vibrated on the highway. Once again, I requested a discount. None was given. I was told I'd receive a discount if I brought the car to get the break done.Save yourself the hassle and go somewhere else.
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April 2023 by Michelle
James was amazing at helping me get my van back in commission. Happy with the service here!
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April 2023 by Rick James
These guys went out of their way to help me get a pebble out of my buddies brake caliper. Highly recommend!
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April 2023 by Lauren N
I have visited this Mr. Tire location regularly over the past few months and just visited them one last time prior to moving out of the area. I have always found the team to be professional and helpful. They have been able to diagnose and fix car troubles that other auto service centers have not been successful in diagnosing and fixing. I have found my interactions the manager to be honest, thoughtful, and communicative.
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December 2022 by Todd Macgregor
I had my tires rotated, aligned, and an oil change. It was less then 200.00 dollars. Honest employees make me want to return in the future.
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December 2022 by Jim Triebwasser
Glad they were close by. Plan on doing more PM on my truck.
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November 2022 by James Triebwasser
Good techs. Great customer service. No pressure sales.
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October 2022 by Vickie Howell
Might have nice service I do not know was just looking around for cheap tires. So sorry Mr Tires. But they do have a clean facility.
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October 2022 by Stan Williams
My car broke down on last Thursday afternoon while at work (the day of the Hedingham shooting in Raleigh--I live close to that area). After failed attempts to jump the battery and waiting 2.5 hours for AAA to arrive check the battery, AAA told me that it wasn't the battery; it was the starter. They suggested that I wait til Friday morning to have it towed to a repair shop. The local Advance Auto suggested the nearby Mr. Tire. I went on the Mr. Tire website and saw that I could make an appointment (which I did--or 7:30am Friday morning--and I noted that the issue was replacing my starter). The website also states that Mr. Tire would beat any competitor's estimate by 5% (I had an estimate from a competitor for approx $650).When I arrived Friday morning, I was told there'd be an extra assessment fee to see what the problem was (I'd already stated what the problem was), and when I got the price--over $760--I mentioned the competitor's estimate and was told that the 5% offer (never clarified in more detail on the website) only applies to tires. I was told that the actual price was cheaper outside the assessment fee, and I explained I shouldn't have had to pay that either, since I clearly stated in the web appointment setup that it was my starter.While I'm grateful for the replacement, I'm very disappointed with those aspects of my experience. I don't feel I should have to pay an assessment fee when a technician and I already explained what the problem was.
