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March 2024 by John P.
Turned away business! For no good reason. Don't shop here. Rhonda is super funny! Tried to speak to the manager, and manager refused to come out to speak.
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September 2023 by J Frost
Don't bring your jewelry here! They will destroy it by rubbing it on stone then tell you they can't buy it. Worst pawn shop I've ever been to
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July 2023 by Sayanna Bragg
Great service nd the best prices ever!! They give you top dollar on your pawn...
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April 2023 by John Navarro
Been a great fan of National Pawn for their service and great deals on watches, but lately it's been a miss in personal connection and services. HOWEVER, today was not the case! Came to this location and found a watch I was interested in. Betti Garcia helped me look at it and after driving around to think about it, I came back and she was very helpful in checking me out!She held onto the watch while seeing another customer, and when she came to me, the check out was very quick and smooth!Definitely reccomend this location. Ask for Betti! You won't be disappointed.
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February 2023 by Rhodney B.
I have been dealing with the chain for thirty or more years since they opened. They have a great owner and they do a great job with the accepting of the Hillsboro Road store in Durham, NC. I feel they have terrible customer service, a terrible disposition and terrible attitudes. This store does a bad job of pleasing the customer and they do not seem to care. I've had several bad experiences at this store and the worst being today. I am sure that the owner does not know what is going on there. He is not known for doing business in the manor they do it over there. I recommend going to one of his other locations where I feel that you will be better served. He has several more stores that have done an excellent job for me.
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January 2023 by Liz Kennedy
Rhonda and Bricia were very outgoing and friendly. Very pleasant, helpful, and provided quick service. Thank you for your help!
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October 2022 by Stanley Saunders
Carlos an Thomas are awesome the service they gave me was great they made my day Big ups!!!
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September 2022 by Google User
Horrible service from bricia, I haven’t pawned anything for years but I guess my ratio is low with national pawn from when I was younger and bricia made sure to bring that to my attention instead of just advising an amount she is able to do she made sure to tell me my ratio was low and she would rather not buy my item. I just feel like the service could’ve been better then what I got. I understand you guys have to deal with mean people and aggressive people but that shouldn’t make it okay to treat your customers like that.
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September 2022 by Princess Bella
I wouldn’t recommend this location to anyone, the lady that helped me was very rude and didn’t care to help me. She clearly had her guard up and i understand working in that type of environment isn’t for everyone
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September 2022 by Gabrielle Slade
everybody was really amazing and sweet. Ms.Rhonda and Lincoln were my favorites of all time!!!
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September 2022 by Sidnee M.
I don't recommend this location to anyone the agent bricia was very rude and not helpful if you have the option to go to a different location I would definitely do so. Some people will work with you but this location will not.
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September 2022 by Jessica Snead
I called and spoke to Rhonda on the phone I went in I got great customer service everyone was very helpful and I walked out with a great deal I was extremely happy!!!
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September 2022 by Joe Weitz
My first experience selling to a pawn shop and was really pleasantly surprised with the whole process. Lincoln helped me out and was super real with everything. Definitely got more than I was expecting, and would definitely come back to sell in the future!
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August 2022 by Jessica Valencia
The service at this store was one of the best in Durham! The environment is pleasant and you can always be sure to walk out with something for a good price, really great pawn shop. Carlos and Lincoln especially were amazing they both definitely gave me an amazing deal on some earrings!
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August 2022 by Susie Nickas
I had so much fun working with Remington! Not only was he professional and knowledgeable, he was like shopping with an old friend! I loved working with him and will be back to buy from him again!
