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October 2023 by Carol Payton
I have to share my experience because things still feel off about my visit on Oct.7thSo going back,I layed a bracelet away on Aug.12th..I got a courtesy call on Sept 25th at 1:50pm to let me know I needed to make payment as my maturity date would have been Sept 12th. I went in the following weekend after the call and asked Lincoln to hold it a little longer as I wanted to pay for the bracelet in full as he offered a lower amount than what my balance showed.We went with the close of business Oct 6th. I had gotten out too late after work on Friday. I called at 12:20p on Saturday to ask if the bracelet was still there because I wanted to get it out.I spoke to Drea who said it had forfeited but she asked me if I could pay the 134 for Sept 12 and Oct 12. I let her know that I would be there by 5 to pay the entire amount for the bracelet. Lincoln was close by and involved in the conversation and there were no objections to th plan. I get there by 5:15p and after other conversation he said my bracelet had been put in the display case and sold.That earlier conversation made me feel as though I had a chance to get that bracelet. The other piece that was confusing is Lincoln had walked over to a hispanic employee giving her my last name and date of birth which she wrote on a sheet of paper and then proceeded to go to the back, so if that bracelet was sold and out of my name where did she go and what was she tracking down.Only speculation, but I dont think the bracelet had been sold but rather held for someone who was waiting for it to forfeit under my account.Would have been less disappointing to tell me to save myself a trip an again not have me come in on the notion the bracelet was still there for me. 2 stars for telling me the bracelet had been sold with a smile on his face.
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September 2023 by KT maxwell
Miss DreaDemonstrated outstanding professional excellence. . She has excellent customer support skills! . She took the time to assess the issue with regards to my points card that was never addressed by all the other stores and actually solved imy points cards issue. She is an asset to your organisation and I hope you commander for it every day.Thank you hiring such an asset.Sincerely, Mr Maxwell
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September 2023 by Monica Edwards
I really appreciate good customer service because it is rare and I have to say Lincoln at national pawn gave good Customer Service explaining things to me and yes, I will go back if I needed to.
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September 2023 by Catherine Cockrell
Dre was the greatest sales person I’ve met. She gave me a great deal and blessed. Y’all go see Dre!!
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September 2023 by Andrew robinson
Lincon was the best guy I've ever delt with at a pawn shop, he was friendly and kind and always had a smile and a good attitude.
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August 2023 by Ivory
Lincoln was the most amazing customer service rep ever. The most polite and kind man ever.He brought smiles to everyone in the building! -swamp trash
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June 2023 by Makala Brown
Lincoln, has a beautiful smile with a great personality. Worked very well with me since I was rushing to get there before they closed. He has the patience to assist his customers. Thank you ?
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June 2023 by Corey Davis
Most chill and nicest people really helps with your needs and gets the job done. Very honest people and definitely coming back. Thank you Lincoln and Ty
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June 2023 by PATRICIA Smith
Lincoln is the best pawnbroker in NC. Him and Gabby make the most amazing team. I have been here since 2005 and there is no better place to be. Personality wise and all around. Saidy and Drea complete the team
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June 2023 by Jackson Tanner
AMAZING!!!! customer service helped me find exactly what I was looking for! I really appreciate how far they are willing to go for customers if you find yourself here ask for Lincoln will help with all questions!
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June 2023 by Paris Grant
Lincoln gave exactly what it was supposed to give great customer service great hospitality as well as Gabriel and others I am thankful this store helped me in many ways there are plenty of options to chose from with the help of Lincoln and Gabriel you can find exactly the price your looking to meet as well as quality tvs and shoes sunglasses purses tools and more for your own use as well.
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June 2023 by Latesa Davis
Oh Lincoln is so hot I have found the best store in Durham. And Gabby is pretty nice but not as hot as Lincoln
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June 2023 by Jasmin Fields
Lincoln provided my fiancé and I with great service . He was very helpful even tried to help my mood . I’d definitely send friends to him .
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June 2023 by Travon Corbitt
Drea & Lincoln cool people I love the vibe they are Awesome !! Definitely coming back
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June 2023 by MARK M
Drea helped me with my game purchase and has helped me with jewelry purchases in the past. Her bright smile and personality are always welcoming when I walk in the store. She is a great employee ??
