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November 2023 by Christian Smedberg
The staff are kind, professional, and knowledgeable. I went in for a hollow humming sound that appears at 40 mph while on the road. They took it for a spin and lifted it to check the tires. I came in expecting the worst (wheel bearing issue) but they assured me the tires were worn. I was also not charged for the diagnosis! 10/10 service. I will definitely come back here if I need my car checked/repaired in the future.
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November 2023 by Dustin Whitt
Well was hoping to get a quick bead ran because on there website it says on-site welding services. However when I called I was quickly told they didn't do welding...... Maybe update your website.
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October 2023 by Brick J.
Ineffectual. Not only would they not help me change a flat to put a spare on, they wouldn't let the roadside technician do it either. The only real reason is they didn't want to lose money...even though they're incompetent. They aren't customer service minded and they don't care about people.
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October 2023 by Ammad Shaukat
I had a very bad experience with Neal's garage. They OVERCHARGE, at least three times the normal repair cost. I went there and left my car in the morning to fix a TPMS error/issue. They called me and said there is issue with one of the TPMS and they will charge 395$ to replace it in total. I argued with the guy and confronted that this is at least 3 times the normal repair cost for replacing a TPMS. After argument he said I can come down to 265$ or you need to pay the diagnostic charges and take your car back. This is the first red flag that he was clearly trying to overcharge me and negotiated from 395 to 265$ charge which is still twice the normal repair cost for diagnosis and replacing the single TPMS. I had to agree because I needed to get it fixed on the same day. When I went to pick up my car I discussed with guy on counter that you guys are trying to overcharge. Nobody charge 265 for a single a TPMS. One of the guy at counter started arguing in a very rude manner and said we charge hourly whatever the repair is, which they did not communicated with me when I came to drop-off my car. Neither they provided me any estimate or hourly rate. He was very rude and arrogant that I had to just pay and leave. My advice is that if you really have to go to them just beware that they are going to overcharge you.
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October 2023 by Ammad S.
I had a very bad experience with Neal's garage. They OVERCHARGE, at least three times the normal repair cost. I went there and left my car in the morning to fix a TPMS error/issue. They called me and said there is issue with one of the TPMS and they will charge 395$ to replace it in total. I argued with the guy and confronted that this is at least 3 times the normal repair cost for replacing a TPMS. After argument he said I can come down to 265$ or you need to pay the diagnostic charges and take your car back. This is the first red flag that he was clearly trying to overcharge me and negotiated from 395 to 265$ charge which is still twice the normal repair cost for diagnosis and replacing the single TPMS. I had to agree because I needed to get it fixed on the same day. When I went to pick up my car I discussed with guy on counter that you guys are trying to overcharge. Nobody charge 265 for a single a TPMS. One of the guy at counter started arguing in a very rude manner and said we charge hourly whatever the repair is, which they did not communicated with me when I came to drop-off my car. Neither they provided me any estimate or hourly rate. He was very rude and arrogant that I had to just pay and leave. My advice is that if you really have to go to them just beware that they are going to overcharge you.
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September 2023 by Brontavious Railey
Honest,trustworthy, and expert at their craft. Amazing customer service. I brought my car in, and they diagnosed everything perfectly, but it was something that I needed to get done at the dealership.They did not charge me for their time
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August 2023 by Hanno Ekdahl
I cannot express enough how grateful I am for the outstanding service I received from Neal’s Garage during a recent emergency with my BMW. I was traveling through the area after Durham's ‘Big Storm’ hit, and most of the city was without power. My vehicle encountered an issue that needed immediate attention. Despite their busy schedule, Neal’s Garage managed to squeeze me in and provide top-notch service that went above and beyond my expectations.From the moment I walked in, their professionalism was evident. The staff greeted me with a warm welcome and a genuine concern for my situation. They carefully listened to my concerns and assured me that they would take care of the issue promptly.The level of politeness and courtesy displayed by the team was truly commendable. They treated me with the utmost respect and kept me informed throughout the entire repair process. It's not often that you encounter such a customer-centric approach, and I was thoroughly impressed by their commitment to customer satisfaction.The quality of work performed on my BMW was exceptional. The technicians at Neal’s Garage are undoubtedly skilled experts who take pride in their craft. What struck me most was their willingness to accommodate my limited time. Understanding the urgency of my situation, they expedited the repairs without compromising on quality. I was able to continue my journey with minimal disruption, thanks to their efficient and effective approach.I highly recommend Neal’s Garage to anyone in need of automotive repairs, especially during challenging situations. Their professionalism, politeness, remarkable work quality, and unwavering commitment to customer satisfaction make them stand out as a beacon of excellence in the industry. I am genuinely thankful for their exceptional service and will undoubtedly turn to them for any future automotive needs.Thank you, Neal’s Garage, for going above and beyond to assist me during a stressful time. Your dedication and expertise are truly appreciated!
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August 2023 by Aakash Patel
My car need a jump so I went and asked these guys for help. Without hesitation they gave me their portable battery jumper and said they don't mind if I take it and bring it back and taught me how to use it too. The jumper worked perfectly and I brought it back an hour later and they didn't even charge me. Everyone was so helpful and nice for someone they didn't even need to help / make money from. Would go back for any real car issues if they arise.
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July 2023 by Steve Z
A few months ago, I brought my car in for a $30 North Carolina emissions certification. Neal's said they couldn't open the hood and wanted another $120 to put it on the rack and open the hood. We agreed because we needed the test conducted. They estimated ~$700 for the hood cable fix. We didn't have Neal's Garage repair the hood cable but brought the car back to our local mechanic who pushed the cable holder bracket back in place and did not charge for the one-minute fix.I was letting this go until I read DY OH'AR's Google review from earlier in 2023 with a suspiciously similar and rare issue of a hood cable requiring replacement. In my decades of driving I have never had a hood cable that required replacement. Beware of upselling.
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June 2023 by k Caudle
...overall satisfied. I had left my vehicle for a check up. Satisfied with that. But when I came back at 450 to get it, they had closed for the day, the sign says closes at 530. That was after I had spoken to someone saying I was on my way to retrieve it. Luckily I had brought a spare set of keys...
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June 2023 by Henry V
Got an oil change and they spilled the oil in my engine. Picked up my car and a couple hours later, my engine started smoking. Had to take my car back so they could clean it up and did not even give me a refund.
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May 2023 by Kasie W.
I have taken a couple of my cars to Neals Garage over the years. They are very nice, honest, and provide great service. Always take the time to explain the problem and suggest the most important fixes vs. what maybe can wait until next time. They complete service in a timely manner and it hasn't ever taken more than a day or two to fit me into the schedule. I highly recommend. I will continue to take my vehicles to them whenever I have a problem.Services: Exhaust
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May 2023 by Madelene Ghanem
Took my car here for a state inspection and it all went smoothly! They fit me in even though I showed up at the end of the day without an appointment. Very friendly and professional!
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April 2023 by Lewis Bowles
Neals Garage is the best Independent Garage in the Triangle Area, hands down. State of the Art equipment/full surveillance in the garage so you can watch your vehicle being worked on remotely/fleet of loaner cars/Tesla charging station/fully guaranteed work and super friendly staff. They warranty all of their work and completely stand behind any service they perform/they also report all work to Carfax so it is documented...go to Neals Garage and you will be glad you did!!!!
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March 2023 by Courtney C.
Great communication they let me know what was wrong with my vehicle and gave recommendations on fixing it
