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August 2025 by Chelsea Carlson
Seldom easy to find anyone working at the registers, the bathrooms are not up to Nordstrom standard (clogged toilets, TP all over, out of order sinks), and the selection, especially bags and purses, is small in comparison to other locations or online. This isn't a great Nordstrom but it's the only one for a 100+ miles. Had to return some online items and a sales associate made eye contact with me while I stood at an unattended register (they are all always unattended) and ignored me until I walked off to a register with someone who accepted my return. If this Nordstrom had a better in-store selection and experience, I wouldn't have to shop online and do returns!---I would shop in store and they'd get their commission on a sale and not waste their time with a return, which they are loathe to do.
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August 2025 by Ethan Hayes
Cashier laughed at us asking for a trench coat I know it’s out of fashion but unnecessary and stuck up warning yall these ain’t southerners
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July 2025 by Angel Lagunes
Me and the hood we be around here.
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July 2025 by Sol Truehill
Great place to shop.
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July 2025 by Whitne Harris
Found the perfect dress for a formal event. So very helpful
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July 2025 by Jessica Willis
Had the most wonderful experience in the store with Divine in the baby department. She was patient and kind and answered all of my questions. Rarely have I gotten such amazing service in a store. Will definitely be coming back again and again. Thank you!
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June 2025 by Johnsie M.
Nordstrom needs to do better when it
comes to online orders! They need to find better carriers ! UPS claimed they delivered shoes and had a blurry picture they took showing it was delivered to my address. All Nordtrom did was apologize and could not even expedite another pair to my address.I was going out of town and needed the shoes before I left..
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June 2025 by Greg Bell
I was most pleased and satisfied with the assistance I recieved from Lou this morning while shopping for shoes and other menswear. Lou was patient, knowledgable and helpful, and pointed out discounts I would have otherwise missed. Thanks!
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June 2025 by Susan Rogers
Yesterday I shopped Nordstrom's at The Streets at Southpoint for evening dinner and dancing party attire. I came away with a nice dress and sweater, due in large part to the excellent customer service I received from Ayesha. Thank you, Ayesha, for being so helpful, appropriately attentive and professional!
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June 2025 by Davari Porter
Sales associate was a light skin slim black girl with a long weave, wearing a light blue dress, working at register 4620, Monday (06/09/25) around 6pm. She didn’t have name tag on. It seemed as if I interrupted her conversation when I came to the register for help, didn’t greet me, and proceeded to have side conversations with her coworkers. 0/10 customer service and not welcoming at all. Should be reprimanded.
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June 2025 by Leah Proctor
There are very few times I go to this location and get good service. Being from the DC area, Nordstrom is synonymous with excellent service However, this Location consistently falls Below the standard. This is a smaller store with less selection and the employees often seem annoyed when you ask a question. Today I specifically went to look at travel systems in the kids section and felt as if I was interrupting the conversation. Nobody greeted me or asked if I needed assistance and compared to the store that I went to in the bethesda Maryland, the kids section was very sparse. You’re better off going to Charlotte or just shopping Nordstrom online
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June 2025 by Stefan Katsanos
Nadia is an absolute Rockstar who knows about all things car seats and strollers inside and out. If you need help with anything baby-related, she is your go-to person!!!!
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May 2025 by GC
Met a wonderful associate named Nhu, in womenswear. She was lovely to work with, intuitive and attentive. From her warm greeting, to the way she carefully laid out my items in the fitting room, to her patience-- she really created a boutique shopping experience for us. I'll definitely be back.
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May 2025 by KAY meisher
Thank you Kareem for your help. You are amazing!! I love my pink on-cloud shoes.
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May 2025 by Arionna Stanley
No one answers the phones in any of the departments operator keeps cold transferring this is why brick and mortar stores are closing
