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November 2023 by Jake Thomsen
Transparent, quality, honest service. I visited a mechanic not far from Northgate that changed hands from Durham Tire where I had gone for years. The new company gave me one unexpected recommended service after another, with the classic doomsday fear that my car would break if I didn't get the work done. One service in particular was quoted at what seemed like a ridiculous cost. It was a nightmare trying to figure out what was true. I discovered Northgate who took a look. They offered a quote that was half as much as quoted at the other place (and in line with KBB), and were extremely helpful, timely, and communicative along the way. They've won my business.
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November 2023 by Chris Fine
I own a 2006 Acura RL. It had 149,000 miles on it when i bought in 2021. It now has 258,000 miles on it now. Northgate automotive has serviced my car since I have owned it everything from the battery terminals all the way to replacing the motor mount. They are very good at what they do and get things done in a timely manner. They stay pretty busy so you might have to wait a couple of days but it is well worth the wait the guys up there are phenomenal thank you Northgate automotive for everything that you have done for my car. They do not do major motor work or transmission work, but everything in between 100% greatServices: Steering & suspension replacement
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October 2023 by Patricia Taylor
I experienced a situation where there was a strange noise from the inside of my car upon turning on air conditioning. I made a call to Northgate Auto Service and was given an 8 am appointment for a couple days later as they explained the were pretty booked on the day I called. Upon arriving at this business, I was greeted cordially by a gentleman and I explained as best I could what going on with my vehicle. My vehicle was driven in and in ten minutes the issue was found by mechanic and explained to me. A part had to be ordered and my car was repaired and I was on my way home and pleased within less than an hour and a half, as the part had to be delivered. The Northgate Neighborhood gave great comments for this business and that is the reason I contacted them and was very pleased with the service. I am pleased to recommend Northgate Auto Service. Thanks to Blake and his employees for a job well done.Service: Air & cabin filter replacement
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October 2023 by Stephanie Flowers
I came across Northgate Auto a few years ago when I had a completely horrendous experience with another downtown Durham garage. They fixed my Jeep quickly and made me feel confident I wasn’t getting taken advantage of. My entire family has been taking our cars there ever since and could not be happier. They are trustworthy and efficient and are courteous enough to discuss every detail with you before doing any work. I won’t go to any other garage in Durham.
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October 2023 by Samantha Brock
Excellent and quick service with fair pricing. Staff is always friendly and helpful when explaining things. The inside of the shop is also very clean and a pleasant place to wait if you don’t have a ride.
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September 2023 by BRANDON VARNADO
Took my 2015 Altima to get a second opinion on a brake job I had done at another shop. I called the day before and was able to set a time. They were ready and got to work right away.The mechanic took time to speak with me about what I was going on and what my options were.
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September 2023 by Jingxian Chen
I got there at the time of my appointment and didn't wait long to get my car inspected. It was done quickly and Kelly is nice and friendly :)Service: Vehicle Inspection
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September 2023 by Owen Urkov
This is such a great shop. They are always patient and helpful. They get you in, fix the thing you were complaining about, and might point out other things that could use fixing but won't do any extra work unless you ask them. Great prices, awesome service, and you usually get some advice to keep you from having to come back any sooner than you have to.Highly recommend.
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September 2023 by James Draper
I've taken my car here for something like 7 years now and was perfectly fine with the service. I hadn't been there since covid and its all new people idk if they changed management or what. It's really disappointing because this place used to consistently match or beat the average national repair cost for any given repair. But now these guys are consistently asking for 25%+ more than the average repair cost. I'm factoring inflation too. My advice is if you have to go to this place get a detailed estimate first and then google what the average repair cost is with parts and labor for each line item. I suspect you'll find you're getting ripped off. Truly disappointingEdit in response: Explain to me how a sensor that anyone can purchase from a reputable parts vendor for less than $90 somehow balloons to $300+ when yall order it. I understand that yall have overhead and that has to be made up for somewhere but charging 3x+ for a part is beyond the pail. Especially for a long time customer that has recommended yall to friends for years.Tldr: Don't fall for these people's handwaving about mysterious "factors" or the supply chain or inflation. All that's priced in at this point. Do you're own research these people can't be trusted anymore.
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August 2023 by Alex Kirkland
This is by far the best mechanic I have ever been to. The whole crew is warm, kind, smart, honest, and informative.I stumbled upon them a few months ago when I needed a fix fast and just had the best experience. I've been going back ever since and will always take my car to Northgate Auto moving forward :)Service: General repairs & maintenance
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August 2023 by Marshall Atkinson
Northgate Auto Service has a great team that was a big help to another local business in the area! They are always willing to assist when asked and We cant be more happy with the service provided. Thank you to Blake, Jeff, and the rest of the team!!
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August 2023 by Judy Wade
What an amazing experience, we called them at 8:30, told them what our issue was, they said bring it in and they jumped right on it, found the issue called and said what it was etc, and I was back on the road at 2:00... They were so kind, professional and I feel like they went above and beyond. So happy to know we have found our new Mechanics...
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July 2023 by Tyler Arndt
I had a bit of an emergency on the Friday before needing my car for a road-trip over Fourth of July weekend. My front-left tire had lost air pressure, and on a busy holiday weekend Northgate Auto Service was able to get me in, diagnose the issue and send me on my way within an hour.Throughout this time, I was continuously updated on the progress of my car and treated me with friendliness and respect.
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June 2023 by Jaclyn Latvis
Northgate Auto Service went above and beyond in helping me! I needed an oil change and vehicle inspection -- they were able to schedule a same-day appointment. From entering the facility to my exit, everyone was so nice! They were on time and took great care of my car. 10/10 recommend. Thank you so much Northgate Auto Service, I will be back!Services: Vehicle Inspection
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June 2023 by Carlotta Swinney
I've taken my cars to this auto shop for years. They've always done an excellent job, they're kind and friendly and the prices are very reasonable. I 100% recommend them for your car services.
