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March 2024 by Susan Cates
Always a great experience. Never had a bad one at any Panera locations in Durham I've been to:) Staff is friendly whether restaurant is busy or slow.
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March 2024 by Sheri Truax
My half salad for $7.99 was quite small. They were out of iced coffee in the container in the drink area.and I had to ask 2 times for more to be brought out. Chairs were put on tables as of they were closed. Creamer had to be brought out from the back, for my coffee. They did not have all menu items at this location, like their flatbread pizza.
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March 2024 by Tinita Walker
They should be ashamed of themselves with the meat lettuce and bread ratio. Sandwiches should be called ? no meat involved. This is highway robbery at it best.
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March 2024 by Organic Nails
Everything is great but the toilet’s door of the male restroom is not working. :( unfortunately.. hate to rate 2 stars.But it is kinda unfortunately annoying when I’m trying to use the toilet and everyone can come and open my door and see me…. Freaking uncomfortable
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February 2024 by Ines Santana
I'm going to keep this short, the food was terrible tasting and it looked old, the cheese looked like a matted mop. Will not order from here again.
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February 2024 by Matt Berry
Food ordered Togo had Cheese with plastic still around it cooked into my food. The sandwich was missing the chicken, only having cheese, bread, bbq sauce and the plastic wrapping something came in. New level of could care less.Photo below is my chicken sandwich with no chicken but plastic instead.
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February 2024 by Lisa Upshur
This was in Durham NC I had a oncologist appointment. The customer service made it all better.
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January 2024 by Ryan Scott
Sip club is a good deal. Especially when they have two months free.
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January 2024 by Heidi Hill
This is the worst Panera I have ever been to. We attempted to stop for dinner for a healthy option on the road but chose poorly. We tried to order at the kiosk only to find out they were out of almost all bread. They had barely ANY bread at PANERA BREAD.After trying several options on the menu we gave up seeing as we wanted sandwiches which contain BREAD and wanted the French baguette with our soup and croutons which they of course were out of.The entire 5 minutes we were in the restaurant we saw no employees and were greeted by nobody. It was 7pm and they were supposed to be open until 9- to serve what, I do not know.Horrible experience- do not stop here.
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December 2023 by Kathleen Charli Hibbert
There is a wonderful young manager here that needs a raise. He is professional and courteous. But some of the people that work on the food are very rude. Most shocking is that our last 4 orders from them have all been incorrect. Either missing regular items ( not extra things) like salad dressing or onions, or lett8ng my food sit there for 20 minutes behind them while I was waiting the whole time. They did not call my name, check my name, or acknowledge my order in any way. And when I tried to appproach the pickup area to ask, the woman rudely snapped at me they were "getting my soup" in a manner as though I had asked before (which I hadn't). I informed her I didn't have any soup.. and she said oh. . here's your order and pointed behind her. It's bad enough I have to order the food myself, and I now have to take everything out and double-check the entire order... but I need to be a mind reader too?
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November 2023 by Iris Vazquez
Disappointed- placed an order on the Panera app and my order was never delivered and of course I was charged.
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November 2023 by Will Dallaird
Completed orders out of order resulting in waiting 30 min for a
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October 2023 by Elizabeth Tharakan
I highly recommend the Unlimited Sip Club.
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September 2023 by m w
What has happened to this place????? Has Panera decided, as it's new corporate strategy, to self-destruct and run itself into bankruptcy? This location on 9th Street in Durham used to be good.......but my last 3 visits (in the last month, at 8:30am).....ONLY had 2-3 bagels on the wire shelves, were completely out of 3 different kinds of coffee, outdoor trashcan overflowing with previous day's trash (fly swarm!!!!).......gees what a way to run a business. The location on Roxboro Street in Durham is EXACTLY the same situation. Don't know if anyone ACTUALLY sees/reads these online reviews, but if so, I'd recommending spending your $$$$$$$ elsewhere; let this chain die a swift painless death.
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September 2023 by Sébastien Finucane-Courreges
The place is super, you may not realize until you are gone enough like you _REALLY_ knew you wanted to during the first time {not just after}
