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December 2023 by Towana Henderson
I won't ever take my car there again, faulty work done. You'd get a 0 if there's an option for it.
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November 2023 by Anthony Cherry
I'm quite pleased with my experience there. I expected to get fleeced when getting a quote for my back brakes. I'm pleasantly surprised with the quote and the work done. They may have earned a new customer.
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November 2023 by Ashley Arnold
Today, I went to Pepboys on 4908 NC 55 Durham, NC 27713 to buy two new tires plus get a high mileage oil change at 1030. However, around 1259, i revived a call from the service manager—Jay M to inform me that 2-3 of my bolts and nuts to the driver side front tire was damaged by the technician Brain H when the technician was attempting to remove the nuts from the bolts. The technician-Brian H acknowledged that he in fact damaged the bolts while attempting to remove the front driver tire. After being informed of about the damages, the service manager-Jay M informed me that I would have to pay for the damage. Initially when I first arrived to this establishment, I was inform that the total would be $329 for both the high mileage oil change and two new tires to the front tires. After the damage occurred, I was informed that I would have to pay $704 for repairs which included to two bolts and nuts plus the high mileage oil change and two new tires. I informed the service manager that price was above the initial price and that the damage occurred as an result the technician. I asked the service manager to just complete the initial job. After 1330, I was informed that the car was completed. After discovering the damage and the 3 hr wait, I decided to take my car the neighboring shop jiffy lube to get my bolt and nuts repaired due to the fears that my car would be further damage by the technician at Pepboys. I am disappointed about the service that I received from this location and I do not plan to visit nor recommend this company to anyone. I am applaud especially at the fact there was no accountability being held. I hope this company is not in the business of scamming— damaging customers cars and requiring the customer to pay for the damage which the technician made. This was the absolute worst place to go for services.
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November 2023 by Laeni S
Traveling from out of town and so glad we found this Pep Boys! They went above and beyond to get us back on the road! Chris and Noah were amazing!
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November 2023 by Sherita Freeman
As always Noah and Jay took care of me. I came about an hour before closing needing a synthetic oil change and an air filter. They didn't disappoint. They ensured they found me a great deal on top of getting me back my car the same day. The gentleman have a customer for life. I appreciate them staying a little longer so I could get my car. I'm thankful.Come see my favorites so that they can take of your car needs as well.Services: General repairs & maintenance
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November 2023 by Lauren Luke
Jay at the front desk was awesome! He had such great customer service and was very helpful when I did not know what was wrong with my car. He talked me through all of the options, but wasn’t pushing to sell the highest price to me!Sam did a great job on my car and I would strongly recommend going here!
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October 2023 by Tim Harris
These guys were phenomenal, Jay and Chris went above and beyond the call of duty , I was kinda late with my appointment, they still accepted me , they were extremely patient , they explained everything that was going on with my vehicle ,, they stayed late , even after hours , they modeled perfection and ULTIMATE CUSTOMER SERVICE to the new employee JJ who was spendid and very professional,,, everyone and their entire families should bring their car here ,, I truly got blessed .Services: Carburetor cleaning
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October 2023 by Anthony Johnson
Chris and Jay were great! They are very kind and helpful to customers. I’ve worked with them a few times now and they have looked out for me each time.
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September 2023 by Danielle Whitman
Where to start... they left grease all over my floormat and my door handle, they don't know how to reset the oil life in a Honda, they completely screwed up my car and I ended up having to take my car back to them 5 times so that they could fix their mistakes. Do not take your car there for any transmission repairs. In summary, I brought it there for a transmission leak, they repaired it and created new noises. There was metal grinding on my brake pad, and the wheel bearing had to be replaced. Apex Transmission took a picture of how dirty they left the underside of my car, they cleaned it for me and filled up the missing quart of transmission fluid!! I spent an entire week dealing with these jokers, please go somewhere else for your own sanity.
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September 2023 by jesse swartz
Very professional and attentive service. Told me exactly what was wrong and provided a fix until I could get a new rim as the rim was bent. Recommend this location as they are very helpful.
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September 2023 by Campbell Sheidow
This place has taken care of me the two times I’ve brought my car in for work needing to get done. First time was a flat tire I got from work and I told them how I was running late to meet someone and the manager personally went out there and patched the hole because they were slammed with work that day. The second time was an oil change and tire rotation, they helped me set an appointment that worked for me, and they had my car in and out before I knew it and at a great price as well. I would recommend this Pep Boys to anyone who needs work done on their car!
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September 2023 by LeKurt Jenrette
Chris is the man! Came in with last min repairs needed to pass state inspection and Chris took me in right away and fit me into their tight schedule; maintained great communication throughout the repair process and gave me the most cost effective solutions. I’ll definitely be back for the customer service if nothing else.Services: Electrical repair
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September 2023 by Greg Laux
Guy yesterday got me all set up for a 3pm appointment to have my tires swapped. Easy interaction, said itd be $0. Big guy today with the edge lord phrase on his forearm didn't understand, said it would be $86, went outside to look at it, understood, said "it's gonna be a while," I said "about how long?" And he snapped back with "I said a while..."Realized I never have to visit pep boys again.Went to discount tire, they're doing it now.
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August 2023 by David Perry
Terrible experience at this location.Went in for an allaignment via appointment scheduled the week before. They had the vehicle for 5 hours then called to say they couldn't get to it due to a bigger job and being shortstaffed. Should not have scheduled me to begin with. Save yourself the time and go to a different location.
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August 2023 by Miss Informer
I've been to this location a few times and I love the service and the staff! I have an old car, that's just starting to need full on part replacements in the suspension, engine, and transmission. Jay, the manager for the shop and the main desk guy, is very friendly and understanding. They remember me each time I call and tell them what car I have, which feels awesome since while my car isn't in production anymore, I didn't expect it to be rare enough to be memorable. It makes me feel better giving my car to them because last time I was there, Chris worked on it, and they weren't busy, so they actually let me over where my car was being serviced and explained what was going on, what was causing the issues I described to them, and were very down to earth on what is ESSENTIAL to repair to make the car safe to drive, and what needs to be replaced soon to prevent a failure. This last time I went, the car was having issues with the instrument cluster losing communication with the ECM. Chris mentioned it looked like it was the speed sensor going bad causing the cluster and at that time was able to show us the data from his testing equipment, but this time around it seems like the cluster itself, because this car is known for that problem. Jay talked me through that discovery over the phone, and explained that the cluster has to be taken to the dealership due to odometer programming Pep Boys can't do, and that's totally respectable! I love the amount of communication this ship provides