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February 2024 by Karen E.
This location should really be SHUT DOWN They're the most UNPROFESSIONAL, UNKIND and UNFRIENDLY staff I've ever encountered! I was in there for 30 minutes waiting for a rep to help me with a name change. The First Lady walked out of the office of the other rep just to tell me to wait a few seconds then she comes back after about 10 minutes to tell me she had an appointment in 5 minutes. The second rep comes out and literally gets in a verbal confrontation with the teller about over scheduling Goes back to her office comes out to tell me she has a thirty minute meeting but I could make an appointment! NO MAAM! I walked out deciding to just CLOSE MY ACCOUNT PERIOD!
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August 2023 by Lady Eagle
The customer service is terrible.
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July 2023 by Carl M
I make deposits for my employer about every other day at this particular location and the women are always nice. On this particular day, Diane or something like that was the cashier, first time seeing her. It wasn’t a good experience at all, she acted like she didn’t like her job, and I mentioned my employer may start using Loomis for our deposits and she stated we don’t bring in enough cash to pay Loomis. I then needed change and I assume she heard me wrong but she stated “ my math is off”. Even if it was off I don’t think that’s something you say to a customer. Upon leaving she said nothing until I asked her name, at that time she told me to have a great day as if she was forced to say it. I’m not sure if the customer behind me picked up on it but, out of no where he told me a have a great day with a smile as if he was the cashier. The woman at this location are usually very nice and welcoming. Diane seem like she hated her job.
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May 2023 by Alex Fowler
The branch manager is rude and needs a crash course on customer service and basic banking. She told me I needed an appointment for a basic service that I happily waited in line to speak with her about. I went to another branch and they apologized for her ineptitude, and took care of my request within 5 minutes. They told me that any branch manager should know how to handle what I needed and there was no excuse for her to send me across town to another branch. The tellers are very friendly, but I truly feel for them because they certainly aren’t being trained properly by this branch manager if she can’t even do her own job.
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April 2023 by Rudy's Glass and more
Great service, better professional banking experience ever. PNC Bank should have more available banks around NC area. The best Bank experience ever
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March 2023 by S L
Similar to other reviews. At least six staff working and I'm standing in the lobby typing this while the two clients in the whole building stand in front of the teller desk....Went into the building intending to make a withdrawal and decided to close my checking and line of credit. Absolutely through with this bank and it feels so good.
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February 2023 by Kim Brown
Well that was hilarious. Pulled up to the drive through and wasn’t greeted for minutes. Do you need to press the call button when you pull up?Pressed call button and was greeted immediately (???).. deposited $400 in 20’s and asked for a withdrawal of $400 to and from the same acct….…. She gave me 20’s….Lol. What??What’s with not being greeted? What’s with poor customer service? This is your job
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February 2023 by Ahmed Al Shalah
Inga the greatest vice manager ever she put extraordinary effort to establish my new business account
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October 2022 by Alex Henderson
Apparently coins need to be rolled for them to convert them to dollar bills. Never heard a bank have this requirement before. Unnecessarily silly and difficult when they all banjs have the change machines. Won’t be coming to this PNC again.
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August 2022 by carlos hobgood
Went inside with a pnc credit card cash advance check and the teller told me he couldn't cash it cause it has too many numbers. Told him PNC is the one who sends the offer to me. Went to another PNC location and cashed it with no problems at all.
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November 2021 by Lauren Nease
They were very friendly and helpful. They answered our question quickly and efficiently and gave clear and concise instructions on how to complete the task at hand.
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April 2021 by Julius Allih
Great ?
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October 2019 by weikun li
Nice and fast service.
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October 2018 by Mitch Rylander
Have to agree with other reviews. This place is disgraceful. The appointment thing is a joke. I brought someone to open an account. Not a single custom in the place, but they are a "business branch" and work by appointment only. Even if you only need a new debit card printed. Was straight up told, every appointment is an hour whether it takes them 15 minutes or the full hour. So do your self a favor. Burn your money before giving yourself a headach at the sheer incompetence and disrespect for the customer you'll find here.
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July 2018 by Chadd Durant
Never can do anything here if you need an appointment because they are apparently always booked even though I never see a single person inside other than the 15 employees