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March 2024 by Marcellis Leonard
Chachi was Super pleasant and helpful she got me squared away! Definetly pleased with her customer service
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March 2024 by Danielle Hill
So if y’all haven’t rented from here please do because CHACHI and DALE is the best!!! Chachi helped me transfer units with no hassle, complications or nothing and Dale helped answer all of my questions to my satisfaction. I highly recommend renting from here! 5 star customer service and 5 star employees!! I would definitely rent from here again :)
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March 2024 by James Williams
We are currently locked out of the gate code does not work. Unit is paid for have not had access to my unit in 5 days. HOW DO THEY LOCK YOU OUT AND KEEP YOUR MONEY. IT IS GOING TO THE DOGS.
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March 2024 by Syd W
Great place! Chris is really helpful! Ask for him!
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February 2024 by Kimberly Moody
Been with this public storage for about two years, the lady the works the front desk is awesome, sweet, and she have excellent customer service.
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February 2024 by Skye Asia
This is the worse public storage in Durham North Carolina. They didn’t send out emails to let the customers know that there was damage to the property. They changed my lock then couldn’t find the key or know anything about the lock change. I had to follow up with them a week later to find out that no one looked into the lock change. I haven’t had access to my storage in a month. Customer services they seem as if they didn’t care.
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February 2024 by Evangeline Inyang
No issues with my actual unit, but the front office is ridiculous. Forced me to pay for a $29 lock when I explained that I already had my own lock. I've left Durham now as I've graduated, and my friend tried to help me return the lock, but the story is that I have to return it by myself in person.And before I get a silly response saying you've checked your database and I do not have a storage unit with you, I literally do, and I would like a refund for the lock.
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January 2024 by Francisco Diaz
First time going to a storage unit and honestly customer service was excellent. I get treated and helped in every way possible, The person that attended me was named Chris. 10/10 would recommend
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January 2024 by Gustavo Aragoni Vieira
Service was good! It was my first time there and Chris helped me with the rental.
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October 2023 by Melissa Averitt
Sherita was so helpful! I was on the phone with customer service and was able to resolve my issue. I greatly appreciate their customer service; it is rare to find great service. Thank you!!
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August 2023 by Xuanting Chen
They list broken unit without inspection. The track is loose on the lock side. Besides, I rent from 6/9 to 8/4 which is less than 2 months but they are charging me for 3 months. They said if I don’t pay the rent they will report it to my credit history. I had no choice but to pay the extra $115. I also lost a mattress and several other items. I had to spend time on making insurance claims. The office is never open during my rent. Terrible management and broken facility. Avoid at any cost.
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May 2023 by Kenshaun Royster
This is my second time storing with public storage and I was very pleased with the customer service, the property manager Kaylai was a very sweet young lady.
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April 2023 by Deidra Farmer
So I called earlier this morning, and I must admit that I was a little frustrated with trying to find a storage. Everywhere I called they were rude and talking vert short as if they didn't want to be at work. Calling this location was my last hope. I believe the young lady name was Tia, and she helped me calm down and collect my thoughts. Her customer service was exceptional. The owner of this place should feel honored to have her on the team. You don't find customer service like this everywhere. Thanks Tia!!!! Give her a raise!!!!
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April 2023 by Paige Markham
Tia was very knowledgeable and helpful when I called to inquire about renting a unit. She has great customer service skills.
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April 2023 by ReStyle Boutique
Tia was a great help over the phone today. She was very pleasant and knowledgeable about the services offered!
