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November 2023 by Te'Lamesha Dejanae
I don’t even know where to start, I lost my key and could not get into my unit and not only did they recommend a locksmith but also supervised what he was doing in order for me to not get scammed and he definitely tried. I appreciate everything they did for me. If i could rate higher I would
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September 2023 by Patricia Bocckino
Everything went smoothly from rental process to delivery of first storage pieces. Scott, at the 1003 Hwy. 54, Durham site, was exceptionally helpful.
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July 2023 by Matthew Rich
Mareshah was very helpful with assisting me at the property. Thank you for all you help
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May 2023 by R Bennett
DO NOT RENT HERE!!! STAFF NEVER THERE, General Manager is RUDE and people are know to live in basement storage unit!!!! Had to give a star to post, would have liked to not given any star!
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May 2023 by Sallie J.
Unfortunately, there is fine print that states you must pay full amount, (in my case, $176), if your belongings remain in storage after the end of the month. I moved stuff out by noon on April 2, and had to pay for all of April. No refund, no prorated fee. Id been told id get a refund. My mistake to trust them.
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May 2023 by Fleurette G.
Great location to my daughter's university. They are always professional and great prices
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April 2023 by Rogue femme
I placed a reservation through the website for less than a week before the move-in date. Even though the reservation was made late at night, I received a call the very next morning from one of the most unpleasantly aggressive people I have ever heard in my life, informing me that I would have to "confirm" my renting the space or it would be "put back on the market". I pointed out that I had already reserved it. "Well did you PAY FOR IT?!" was her nastily snide response. I'd had barely an hour of sleep and was in no mood to be browbeaten by this person, so I just said "I don't have time for this," and hung up.The next time I logged on to the site, I found that my reservation had been canceled. (It's worth noting this location had plenty of vacancy every time I checked, so it's not like they were losing money from my 6-day reservation.)Why do they bother having you set a date and time of move-in if they're just going to have some pushy employee call the very next day to demand you pay IMMEDIATELY or they cancel your reservation?The only reason I gave two stars instead of one is because the gentleman at the location whom I'd spoken to previous was very kind and helpful. But if they're trying to encourage people to rent from them, hiring rude phone-jockeys to call and berate people who are already stressed from moving is a terrible way to do it. That's probably the reason they always have lots of vacancy there.
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April 2023 by sharon satterwhite
Very easy to get started. Very pleasant experience. I would recommend Public Storage to anyone looking to store their belongings.
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February 2023 by Ronnie Robinson (Datusherman)
We went there to pick-up and deliver a hospital bed to one of our church members. The unit was well lit, organized and was easily accessible
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November 2022 by Dustin Earnhardt
The young man in the office was extremely helpful and polite!
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September 2022 by Katina Moore
The manager Kimberly is very friendly and most helpful.
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September 2022 by Erica Young
SCAM ALERT!! This place will continue to jack your rent up the longer you have a space there!! Originally was paying $55/month and now I pay $135/month for the same small space. They’ve increased rent 4 times saying “we’ve just had company wide rent increases”. Weird, because they are currently advertising the same unit at the same location for $61/month…More like they know people don’t want to deal with the inconvenience of moving and without a contract they can do whatever they want! Beware of this scam!!!
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September 2022 by Paul Rogers
Scott is the best. Clean place to store.
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July 2022 by Kendra Kleinfelt
I rented a unit for almost two months and everything was perfect. Scott was extremely helpful in getting my account closed out without any problems. I would highly recommend this location for a shortage unit!!
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May 2022 by Kara J.
Excellent storage facility!!! Extra clean, convenient, easy in/out and SUPER helpful staff!! Second time I have utilized them to store my UNC daughter's belongings over the summer! Highly recommend!!
