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September 2023 by Benjamin Jones
Everything is super easy, I’ve rented a couple units from this location and they have been really clean. Kim has always helped me at the front desk and gone above and beyond. When the power was out helped me and a bunch of customers get into our units and any questions or changes I ask she gets done immediately.
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September 2023 by Robert Gaddy
Great location and friendly staff!! I worked with Kim, (who unfortunately is leaving this location and going to Chapel Hill location after today), she was very helpful in taking care of my "minor", self inflicted issue. I highly recommend renting from them!!
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September 2023 by Cheryl Jackson
Twice in my life I’ve had to make major transitions and both times I needed to put my furniture, clothing and other miscellaneous items that each meant so much to me, in the care of public storage facilities. The thought and preparation of it was very stressful because you’re entrusting your personal belongings to strangers—even if it is a professional storage company because all companies don’t practice quality customer service. But I’ve been very fortunate to have found this particular Public Storage company where the employee friendliness, professionalism, and empathy really made me feel my things were in good hands. On both occasions, I was able to get my belongings out and I was very pleased to have found everything in the same great condition I left them. Thank you to all the great staff at Public Storage for making my life easier.
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September 2023 by robbie blair
Kim is absolutely the best. Everything was very easy to understand with her help. I hope all of you employees are as professional, polite and knowledgeable as Kim.
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September 2023 by lamont horton
Cleanest rental unit I’ve been to. Climate controlled building with restrooms and great location. Right up the road from Southpoint mall and Harris teeter. I’ve spoken with the front office lady Kim each time I’ve been in just to say hello. She keeps this place in good shape. You rock Kim!!!! If you’re looking for a storage unit here make sure you see her.
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July 2023 by Tina Wen
We would definitely recommend this place to our friends looking for a storage facility in a convenient location. Kim was very helpful and nice! It was a great experience overall and everything went smoothly.
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July 2023 by LaMon Jones
I went in to check out some storage space for the first time Kim an her new employee in training Ash were very helpful in giving me information.Kim asked if Ash could show me units an pricing she was very helping an you couldn’t even tell it was her fourth day working for the company. She even explained to be about using the app an online renting to save me time so I can just come in a get my unit without going to the office.I will be renting out a unit soon through their site an or app thanks to them. Recommend this site. Thank you Kim An Ash for your great service.
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July 2023 by Marc Moore
Just wanted to share a wonderful experience with Kim and Dale at the Public Storage facility located at 7101 NC-751 in Durham, NC. We are in the midst of a home renovation project and needed a short term storage rental to hold the new appliances. Rented a unit and scheduled an early morning delivery. Four guys arrived to unload a refrigerator that was way bigger than expected. As we tried to maneuver the fridge in, we realized that it was not going to fit. The hallway plus the tight corner would not allow it. It was early in the morning, almost 30 minutes before the office was supposed to open.Luckily, both Kim and Dale were there early and began exploring all the options. They jumped into action immediately. Dale made sure that the doors remained open for access to the hallway and also spotted another unit that might work, on a different corridor. Kim started the work on switching us over to the new unit. While smaller than the original unit, the direct access allowed us to store a big refrigerator, range, dishwasher and other accessories. Both the delivery guys and I were relieved!After getting everything moved in, it was the simplest transaction to transfer to the new unit. Kim made it seamless, making sure that all credits were reflected properly on my account. I can't thank Kim and Dale enough for their fast action, creative approach, quick thinking and great service. When you have managers like this, you know you are in great hands. Thank you again!
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July 2023 by Rocky T
Kim and Ash were super helpful and courteous! They answered all of my questions, and were super friendly and made everything so easy. The location was clean and inviting. 10/10, would rent again.
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June 2023 by Quevadaa
I enjoyed my experience with Public Storage... The site rep was awesome! Kim was nice, courteous and willing to go above and beyond to make sure my transition from one storage unit to another was a smooth transition.... Thank you Kim for your great customer service!!!!
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June 2023 by Kevin Green
I would like to say that my experience at public storage is more satisfying when miss Kim is working. She is very informative and polite and is an asset to the company. I hope she doesn't retire anytime soon. !!! Facts.
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June 2023 by Nick McGee
Kim provided great customer care at this property and made renting my unit a breeze. The property was clean and the units were in good great shape as well! Very pleased
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June 2023 by Kinderlynn Nasir
I rented a 10 x 10 unit 3037 on May 27, 2023 Saturday. I went on Sunday morning to look at the unit. It was a triangle corner unit, definitely not a 10 x 10 square. Sharece office lady kept talking trying to explain how the triangle was really a square. I complained and due to the unnecessary verbal banter I just asked for a refund so I could go. Sharece called Kennedy at Hillside Dr and both agreed that I could have a complete refund of my 189.00 which I paid online on May 27,2023(Memorial Day Weekend 50% discount never happened either) Refund in their computer says it was done and pending. Now June 07, 2023 and I have not received my $189.00 refund. Kennedy now says it must be the district manager Mr Van Ness and regional manager who must authorize my refund….. what it boils down to is the office administrator has no clue what she is doing and no one is held accountable. And 12 days later I have no refund and am told no one can do anything …… I will never use Public Storage Again because the customer service is just plain horrible. I drove to the closest Ample Storage paid $89 and no outrageous admin fees and I purchased a 10x 10 square storage unit. Public Storage I am still in need of my refund. On top of moving this is just plain horrible!
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June 2023 by Kinderlynn N.
as soon as I put my Visa card to hold a reservation I was charged $189 for a triangle unit marked 10 x 10- called to complain and get a refund and I have been passed from admin employee to admin employee to get a simple refund and now the employees say the regional or district manager must approve the refund. it's hard enough moving and costly too so loosing $189.00 to public storage truly hurts. I have used this storage center for four years when it was Cube storage and never had a problem but now Public Storage brought the Storage Center and increased the prices and has horrible customer service. Beware Public Storage is not the best -
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April 2023 by Pamela West
I had the pleasure of meeting the property manager and she is an amazing person! She will go above and beyond for all of her customers! If you get a chance, stop by and ask for Kim Kirby!! She will take great care of you!!
