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April 2024 by Danielle Green
I unfortunately had an awful experience with Reeds Jewelers at the Southpoint Mall in Durham, NC. I took my engagement ring into the store to get it resized on March 7th, with the expectation that it would be ready around March 28th, give or take a few days. March 28th came and went and I heard nothing from the store. I went in on March 30th and was told if you haven't gotten a call, it's not ready. I said okay, thank you. Weeks went by and yesterday, April 14th, I called the store to follow up and was told that they didn't know where my ring was or why it was taking so long. The person I spoke to on the phone was very defensive, not at all apologetic and was just pretty flippant about the whole situation. I feel like as a paying customer, I was pretty calm and just wanted to receive some communication about the timeline. I went back to the store today, April 15th and found out that the ring still hasn't even been worked on because their service center was waiting on an email response from Reeds that was never answered. Needless to say, I asked them to just ship the ring back so I can take it somewhere else to be serviced.
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April 2024 by Tim L
Had a great experience shopping at the streets of southpoint. Stephen was very knowledgeable and helped me find exactly what I was looking for. I will return in the future
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April 2024 by Caroline Morris
Leslie Duncan was such a wonderful help! Highly recommend!
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March 2024 by Steve W
Teresa did a great job fitting my watch. The staff is friendly.
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March 2024 by Geena Beaule
Stephen helped my fiance and I find him a ring and it was such a quick and easy experience! Extremely friendly and really helped us figure out what would best suit our style and what we wanted. Overall a really great and we’re happy we chose to come here to get his ring (:
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March 2024 by Chris White
Stephen N helped my fiancé and I pick out my ring and I couldnt be happier. He was extremely nice and helpful and we were in and out quickly! Best experience I have had buying jewelry!
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March 2024 by Michaela C
Amazing customer service shown by Stephen N.
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March 2024 by Amanda Martha H
I have always been a fan of Reeds, but today at the southpoint location I had a lovely time shopping with Stephen. He was very patient, knowledgeable, helpful and honest. Teresa came and helped halfway and she was also fantastic. I did not feel pressured at all, I felt like they genuinely cared about my shopping experience and making sure I left with the perfect match. They will be my go to for my next beautiful purchases.
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March 2024 by nick hughes
Leslie was wonderful to work with and helped me pick out the most wonderful wedding gift for fiancé! I was just in town on work and browsing and so happy to have found this store!!! I plan to have this piece forever and I know she will love it.
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March 2024 by Blake Norris
Great experience. Fantastic customer service!! Shout out to Stephen and Sue!
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February 2024 by Matthew Wolf
Eduardo was so helpful and helped me find exactly what I needed. Just in time for Valentine’s Day!
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February 2024 by jesus bel
Eduardo and the staff were so nice! Eduardo went out of his way to help me get an item! Will definitely recommend coming here more often. I usually don’t ever buy jewelry but I had a great experience here.Will come back again and recommend friends!Thank you again!
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February 2024 by Jennifer Owens
Walked into Reeds looking for a really good Valentines gift and Stephen was very friendly and helpful. We looked at a few things and he was so patient and asked all the right questions to find the perfect gift! I was only looking for one thing but ended buying two gifts that went very nicely together thanks to Stephen! I’ll definitely be back to see him!
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February 2024 by EJG serenity
Yesterday I went into Reeds not looking to buy anything. I was coming from the seamstress store next door. I needed someone to show me how to put on a tie. I was helped by Eduardo. He was a very nice gentleman. I then said I have been looking for a watch. Eduardo was patient and very helpful with me. I then saw the one I wanted and wanted to make sure he received his commission. He deserved it. Very polite young man. I will b back for one of those wood type rings next time.
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February 2024 by Sybella Crystal
Do Not !!!!! Do not !!!! Purchase from this store My items were sold which was on lay away . And Then My Deposit was stolen , Teresa Pelaeza was Horrible !! Very Rude , rocking of eyes ! Very dismissive wand unconcerned.
