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May 2023 by Nika Ross
VERY UNPROFESSIONAL!! I have been in property management for over 25 years. My cousin is moving out of Regency Place Apartments and inquired to me as to how she needed to go about doing it because she hasn't had such a great experience living there. Because I understand the difficulty of the property management industry, I inform her to make sure her unit is clean, carpets are clean and there is no damage outside of normal wear and tear and to go and obtain a copy of her move walk through and move out instructions if any AND request a formal walk through of the unit with management to ensure she will know what if anything will be taken out of deposit or charged back to her. On the day she is suppose to do the walk through she received an email stating due to Covid guidelines she can not be present at the walkthrough and she should just leave the keys on the counter and they will mail her the final inspection report. Mind you this is 2023. Yes Covid is still present but really?? The office doesn't even require a person to wear a mask so why can't a person be present during a walk through? I then called to gain clarification from the Regional Manager Lisa England who was very short, rude and aloof with no care of customer service. This is the type of attitude that gives property managers and management a bad name. SMH
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December 2022 by Hilda Lawrence
Very nice affordable apartments
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December 2022 by Jessica Stean
I resided at Regency Place Apartments for about four years… I moved in in 2016 after going by with a friend who was looking for an apartment. She decided on someplace else, but I loved it, and decided to move there. It was my very first apartment! I was able to get a two-bedroom, two-bathroom apartment that was spacious, and very affordable. Among the many amenities that it had to offer, I loved my living room’s cathedral ceiling, my walk-in closets, my pantry and utility closet in the kitchen, and my fireplace for the winter months; as well, I loved my front and back patio spaces. (One of my favorite pastimes was gardening out front, setting up walkway lights and pretty flowers.) In addition to the apartment being all-out awesome, it was very conveniently located. I had access to food stores and restaurants, that were all within walking distance, and even places to take my dog.In the four years that I was at Regency Place, from 2016-2020, I loved my experience. If ever I were to move back to Durham, which I had hoped that I would be, I would certainly consider moving back there. I loved the people that I met at Regency Place… The staff was always very courteous, welcoming, considerate, helpful, and attentive, among other things; Morgan, Patrick, Jose, just to name a few. Whenever I had an issue, no matter the time of day or night, it was always taken care of expeditiously. The staff was always quick to get back to me whenever I called the maintenance line. As well, I was always made aware (ahead of time) if there were going to be any changes taking place, or if someone was going to need access to my apartment. I love how I always felt seen, heard, and acknowledged at Regency Place… Little things, like asking how I was doing, or how my family was doing, or how work was going. Even my dog, Dallas, was loved on so much anytime that we were seen out and about. (I know that he misses living there, too.)Unfortunately, due to a personal situation, I had to leave Regency Place and relocate, but I miss it every day. I would recommend Regency Place Apartments to anyone looking to live in the Durham area. For me, it was a wonderful first on-my-own experience, and I am very grateful to the persons, the staff, who helped make it so.~ JS & D
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December 2022 by Barbara Balogh
Do any of your phone numbers work? I've tried two shown on the internet and none work! I'm trying to find an apt. Not being able to reach you is a bad sign.
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December 2021 by G C M
Property manager is understanding, and polite, the maintenance crew was great! I recommend this apartment complexx
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December 2021 by jose paredes
trash trash all over the place and the road needs maint that place looks like a lowclass communiti ..make it lookgood again. lazy employyes and managers...
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December 2021 by Stevie S Knixx
I'm trying fill out an application but when I go the website some strange site pops up everytime.
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December 2020 by Relva Smith (Micki)
Nice quiet place to live, visited a family member, nice floor plans
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December 2020 by Sheryl Miller
Nice place
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December 2020 by Francey Oliver
Horrible Complex.... me and a friend of mines was interested in renting in this neighborhood but the manager and employees are very lazy. They had us complete all the necessary steps even give $200 holding fee just for them to never send a welcome letter. Then when we tried to get the money back they made up a sorry excuse about a 72hr time frame to make a decision that they never stated while we waited for a welcome letter (that never came). Horrible experience.....
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December 2020 by Mack Farm
As you read the replies from the horrible reviews, you noticed the owner has so many excuses and never takes accountability. Her replies are full of excuses and she keep saying Regency didn't do this didnt do that.
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December 2019 by Justin Ross
Really didn't like how the landlords would just disable the security/alarm and pop in whenever, unannounced.
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December 2019 by Deborah Sarfo
Need to work on customer service!I showed up to this apartment complex and there was a sign on the door saying they’ll return at 12:30. When 2 ladies arrived a few minutes later I was standing at the door. They barely greeted me and when we got inside one of them stood near the desk and looked at me like “Can I help you?” but didn’t actually say it. I took the initiative to introduce myself and tell her what I’m looking for so she told me their availability and gave me an application. I sat down to start filling out the application and the manager (the other lady) was talking to another resident. The lady I had just talked with told her what I was looking for, she didn’t acknowledge what the lady just said but just kept talking about something else. I felt ignored!
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December 2018 by alaa q
Very grateful, and my experience here is the best. In Durham, this is the place. I love it.
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December 2018 by Brittany Clarida
Very unprofessional, to pay fifty five dollars for an application to hear no response is nerve wracking let alone me having to call to see what the issue was to find out everything checked out fine but I’m still unable to rent , was told to reach out tho the third party which also said everything checked out fine , now I’m confused as to what the issue really is . A complete waste of time & money