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February 2024 by Scott J.
Pissed off! Trying to buy a couch. The website says 9 pm and the door says 9 pm but the door was locked at 8:15.
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November 2023 by Joy N.
First, Gabriella at the Durham store helpdesk is absolutely rude and nasty; has been my experience on different encounters. My main dissatisfaction is with the manufacturers who did a lazy job with some parts of the furniture. The ottoman doesn't have a case that comes off to be washed. The throw pillows don't have the fillers sealed off from the cover which means you can't watch the pilIow covers without dumping out the fillers and thus ruining the pillow. Delivery service was questionable as there was no clear communication on what time exactly my furniture would arrive which caused a lot of misunderstanding. But the guys who set up the furniture did a good job.
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October 2023 by Rachel Nelson
Reza was such an amazing person!! Showed us different selections and helped us find our perfect fit. Reza also showed us a base for our mattress that would benefit our health and relaxation and did not try to up sale even though we did. Reza also get above and beyond to get information on our warranty for another piece. We’ve been a Rooms To Go customer for over 5 years and we are very satisfied. Thank you Rooms To Go!!
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October 2023 by Pam Zinkann
I had a fantastic experience at the Durham NC Rooms To Go. Worked with Michele. She was so nice and knowledgeable and had lots of patience. She went above and beyond to make the whole process very easy and hassle free.
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October 2023 by Sylvia Lynch
The mattress was okay but they refused to give me a refund after taking my old mattress and claiming that they misplaced it. They gave me a lot of lies after spending over $4000 on a therapeutic mattress . Very disappointing customer service. Durham rooms to go are crooks after doing business with them for so many years.
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October 2023 by Heidi Reis
Michele Delaney and Mike Anderson were so sweet, helpful and paciente. For sure I will come back to buy more things! I haven’t received the sofa yet, but hopefully I’ll be just as happy with it as I was with everyone in the store.
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September 2023 by Jeff Volmar
If you’re looking for any type of furniture, come here and look for Tiffany. When we first walked in this store a few months ago, Tiffany immediately greeted us, told us a little about the store and let us browse without being pushy. Once we figured out what we wanted, she was able to answer any question. She took her time while we debated what we wanted and eventually settled on two large items. We waited a few months due to our closing happening in October and Tiffany was able honor the Labor Day sale no questions asked. As we wait for our items to now be delivered, we were extremely happy working along side with Tiffany and plan to come back for additional items as we furnish our home.Thanks Tiffany for making our experience Amazing! You the best!
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September 2023 by Michael Evancavich
We came here to find new living room furniture and were fortunate to have Tyler assist us. He was incredibly friendly, knowledgeable, and patient while we shopped around. We ultimately found a set that we fell in love with and couldn't be happier with our purchase and the entire experience as a whole.
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August 2023 by Veronica High
I recently visited the store and asked for the kind sales associate that was so helpful when I came in before, Brian. Though he was with other customers, he would come in and check on my sister and I often to answer our questions and pointed out any other items we should consider before making our final purchase. He took his time with us, was not too pushy, and had a great personality and was funny also! I will definitely ask for Brian the next time I come in.
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August 2023 by Nick Talati
I can't speak highly enough of Brian - this was my first time buying furniture, and I wasn't really sure what I was looking for, but he gave me some great advice and was able to point me in exactly the right direction. I've had the couch and recliner he helped me pick out for a little while now, and they're perfect. I wasn't expecting to have a good time visiting a furniture store, but that dude actually made it fun. He's also a fan of the right school :) thanks Brian!
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August 2023 by Khadija Torres
Michelle was a great and expedient sales consultant. My transaction was quick and with ease because I already knew what I wanted by looking at it online several times. The model they had on the showroom floor was a little worn and not quite what I expected, but Michelle assured me that the color model I desired was a different Upholstery material, so I was satisfied.
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August 2023 by Luis Dubon
Tyler was such a great help with the purchase of my wife and I’s brand new sectional! He made sure to answer all our questions, give us his honest opinion when we asked for a second opinion, and did not try to pressure us into a sale. Great experience! Definitely recommending!
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August 2023 by Susie Dawkins
Today was an adventurous day at Rooms to go with sales associate Brian. He was exceedingly helpful and insightful on what I needed. Great customer service! I highly recommend him! 10/10
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July 2023 by Patricia Collins
Reza was patient and let me try out the sofas. He was not hovering and let me walk around and periodically checking in with me. I am happy with my decision even though I bought more than I came in for. Very good sales person. ?. I even remembered that he sold me furniture ~ 5 years ago.
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June 2023 by Gary Witherspoon
Our sales person, Tiffany, was an awesome person. She was the second person we encountered and she apologized on behalf of the first person we encountered who was rude and questioned me by saying in a nasty way,"did you hear what I said" when I asked a question about some furniture. Again, Tiffany was awesome, kind and knows her business. What an awesome personality...she deserves a Kudos
