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March 2024 by Gina K.
The best pharmacy in Durham NC. The owners are personable,kind and knowledgeable. When they don't have something you are looking for they let you know . They are willing to give you knowledgeable and good advise. I love this business they greet you as soon as you come into the store. Excellent customer service. Regina D King
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September 2023 by Stacey Lynn
Update!!!! I just received the best Birthday call ever from the team @ Russell's!!! You are the best and truly care about my well-being. So glad I found Ya'll!Darius and the team are so caring and thoughtful. If you are tired of the CVS runaround then this is your pharmacy!
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May 2023 by A A.
Russell's Pharmacy is the BEST! They take great care to explain your medications & make sure you have all the info you need. Such friendly, personal service. I always get my prescriptions filled here even tho it's across town from where I live, because I enjoy my interactions with these folks so much. My husband has received all of his covid vaccines here & always has a wonderful experience as well. Truly a hometown pharmacy!
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March 2023 by Mackenzie Sumwalt
Not just the best pharmacy in Durham but one of the best places. Dr Russell is so friendly and knowledgeable as is the whole staff. The environment is so cozy and comfortable it feels like a big hug. Not to mention is this place immaculately clean. Dr Russell / the pharmacy also does a ton of volunteering in the community, which is one more reason to support this place. I can’t recommend it more strongly!
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March 2023 by Asmae Qarouach
I had a lovely and seamless experience moving my prescription over to Russell’s pharmacy. Dr. Russell was incredibly helpful and so communicative throughout the entire process. I’m so glad to have moved over from a large corporation to a locally owned pharmacy.
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January 2023 by Stacey Robidoux
Darius and team are so caring and thoughtful. If you are tired of the CVS runaround then this is your pharmacy!
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December 2022 by Lankira
I cannot overstate how wonderful it is to work with Russell's. This morning, I counted a couple of my medications and knew I'd have to get them refilled this week. I hate making phone calls, but will answer important ones, so I answered a couple hours later when I saw Russell's on my caller ID. Darius let me know that my meds were due for refill and asked about making arrangements to have them filled and delivered, going so far as to fill them today so they only have to make one delivery trip with both my and my SO's meds at the same time.When I first transferred pharmacies, they took care of all the hassle with my old chain pharmacy. When one of the dosages proved difficult to fill, they offered an alternative that resulted in my receiving the same dosage in a different format. I also appreciate that they send out automated calls ahead of closure for holidays (Easter as one example) so that patients can make alternative arrangements for pickup/delivery.Even though I've never set foot in the store, I can easily say that Russell's offers top-notch customer service and patient care. Every phone call, delivery, and app experience my SO and I have had has been stellar. I feel heard and cared for not only as a patient in their care, but as a person. Even if I move out of Durham, I plan to stay with Russell's as long as I can. My only regret is that I didn't transfer last year when they were first recommended to me.
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November 2022 by Victoria Alles
Wow! We just switched to Russell's from a national chain pharmacy and the difference is remarkable. I know I will talk to a person that is clued in to what is going on and cares about my family's needs. I couldn't recommend more and I wish we would have made the switch sooner!
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October 2022 by Stephanie Shinn (Lankira)
I cannot overstate how wonderful it is to work with Russell's. This morning, I counted a couple of my medications and knew I'd have to get them refilled this week. I hate making phone calls, but will answer important ones, so I answered a couple hours later when I saw Russell's on my caller ID. Darius let me know that my meds were due for refill and asked about making arrangements to have them filled and delivered, going so far as to fill them today so they only have to make one delivery trip with both my and my SO's meds at the same time.When I first transferred pharmacies, they took care of all the hassle with my old chain pharmacy. When one of the dosages proved difficult to fill, they offered an alternative that resulted in my receiving the same dosage in a different format. I also appreciate that they send out automated calls ahead of closure for holidays (Easter as one example) so that patients can make alternative arrangements for pickup/delivery.Even though I've never set foot in the store, I can easily say that Russell's offers top-notch customer service and patient care. Every phone call, delivery, and app experience my SO and I have had has been stellar. I feel heard and cared for not only as a patient in their care, but as a person. Even if I move out of Durham, I plan to stay with Russell's as long as I can. My only regret is that I didn't transfer last year when they were first recommended to me.
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September 2022 by Lauren J
UPDATE: I thought before this was the best pharmacy ever and I know now without a doubt that that is the truest truth. I needed an Rx filled before the Labor Day weekend but forgot to go pick it up. Darius called after business hours and offered to drop it off to me to make sure I had what I needed over the weekend when he realized MY mistake. Do you think CVS would do that......???Nope, me neither. Change your pharmacy today and change your life forever!! #russellsrocksBest pharmacy EVER!! The staff is kind, the atmosphere is relaxed, and their service is exceptional. Dr. Darius Russell takes all the time you need to provide information about your prescriptions and also offers evidence-based advice on other matters as needed with great discretion. The pharmacy also has a free app for convenient refills and medication delivery services. I switched from a huge chain pharmacy and I'm SO, SO glad I did! I will be a loyal customer from here on out.
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June 2022 by Stephanie Shinn
I cannot overstate how wonderful it is to work with Russell's. This morning, I counted a couple of my medications and knew I'd have to get them refilled this week. I hate making phone calls, but will answer important ones, so I answered a couple hours later when I saw Russell's on my caller ID. Darius let me know that my meds were due for refill and asked about making arrangements to have them filled and delivered, going so far as to fill them today so they only have to make one delivery trip with both my and my SO's meds at the same time.When I first transferred pharmacies, they took care of all the hassle with my old chain pharmacy. When one of the dosages proved difficult to fill, they offered an alternative that resulted in my receiving the same dosage in a different format. I also appreciate that they send out automated calls ahead of closure for holidays (Easter as one example) so that patients can make alternative arrangements for pickup/delivery.Even though I've never set foot in the store, I can easily say that Russell's offers top-notch customer service and patient care. Every phone call, delivery, and app experience my SO and I have had has been stellar. I feel heard and cared for not only as a patient in their care, but as a person. Even if I move out of Durham, I plan to stay with Russell's as long as I can. My only regret is that I didn't transfer last year when they were first recommended to me.
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February 2022 by T P
Amazing staff and customer service. I was nervous about getting my booster shot today, but all my anxiety went away when I entered the pharmacy. Everyone was nice!And the staff member who administered the shot was caring and informative. I wish I would have discovered them sooner.
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January 2022 by Craig Cunningham
They ordered something OTC for me quickly, remembered me and delivered on the agreed upon price. Darius also took time to talk to me about medicines and COVID19 which is on all our minds.
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November 2021 by Allison Powell
Wonderful local spot full of charm and caring. Went in to get my Covid booster yesterday and am NOT a fan of shots or needles. Darius Russell personally administered the vaccine and took great care to keep me calm and comfortable the entire time. Can't recommend enough!
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November 2021 by Allison P.
Wonderful local spot full of charm and caring. Went in to get my Covid booster yesterday and am NOT a fan of shots or needles. Darius Russell personally administered the vaccine and took great care to keep me calm and comfortable the entire time. Can't recommend enough!
