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July 2025 by Ty
This branch (loan officer BB) accused another branch for removing info from my account, which wasn’t true. Who wants to do business with someone who just types and doesn’t communicate with the member, actually a senior citizen member. If they needed to close down a branch, it should be this one. After calling a different branches in other cities, just to found out about the loan process. After calling 5 branches and verifying myself, each branch said the same thing. But this branch did something totally different. She screwed up everything. I don’t trust doing business with someone/branch who would blame fraud on another branch that could start something big with these accusations.
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July 2025 by Faye
Me & My daughter has had the worst experiences in this branch. I'm not gonna put no names but when it comes to taking care of business. I will not be doing business here.
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November 2023 by James Wilkins
The staff at this location are impeccable!!
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October 2023 by Tami Prager
Very friendly bank
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June 2023 by Cheryl H
Always clean & organized. Friendly staff willing to help. They follow up as promised or needed.
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June 2023 by Rita Smith
I have never had a bad experience at this location, everyone has been amazing!
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May 2023 by K G
If you are directed to Mike for any reason and you are a person of color. Ask for someone else. He doesn't like people who don't look like him.
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January 2023 by Christina B
I had the absolute worst experience at this location 1/4/2022. I woke up this morning thinking about it so I will contact the regional director, Melanie P. It's no way in heck these people should be in customer service at a bank. I've only been to this location 2 times for sure since I've been with SECU(well over 8 years now) and in both instances I've had an issue with the lack of customer service I've received from this particular branch. Debbie Jackson-Teller Manager, Janey H.-Teller and whoever the lady is that is sit to the right when you first enter the door, I believe is the branch manager have failed this location significantly. On the surface of my situation, don't automatically tell me you can't do something, when I know you can, just for it to be done after I cause a disruption. This SECU branch in particular has the lowest rating in Durham that says alot!
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January 2023 by Temekia Beasley
Had nothing but great experiences at any location I've been in. Been with them over 30yrs. Mom opened our accounts there when I turned 14 when I got my first summer job.
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October 2022 by jasmine lyon
This location is the absolute worst. From the time I walked in the door I was profiled because I’m a young BLACK female and they just hated to see me walk through their doors. The young lady that sits on the far right side of the bank in the back office was very rude to me and being very dismissive. Please don’t waste your time going to this location. Horrible horrible customer service and I walked out without my needs being met.
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September 2022 by G Chavis
This branch used to be very good. They are TERRIBLE since the reorganization! VERY UNPROFESSIONAL! Will place you on hold and not return to the phone and when you call back, they will not answer the phone.
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August 2021 by Elizabeth T
Submitted a wire transfer request by the deadline of one day and when I called as the money hadn’t moved, they told me it would be another business day altogether. Terrible service! This is not how a wire transfer should work. Totally delayed our closing
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November 2020 by C L Milton
Ran over on my lunch break.. check in.. then waited outside for a loan to be cosigned, by me.. at 45 min called to tell them I'm on my lunch break, that I have to leave, and find out they are at lunch....unacceptable
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October 2020 by Christopher N
Poor quality, needs more diversity.
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October 2020 by Cherie
Courteous, helpful, accommodating. Great location. 37+ yrs a SECU customer. Keep up the great job SECU!
