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February 2024 by Faud Wail (Quick)
Mom's put down on SECU... 20 yrs now $ still banking at SECU.
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February 2023 by Roger K.
We are all entitled to our own opinions, right? Well here's mine:Parking: 4Location: 5Decor/ambiance: 4Customer Service: Nice and spacious. Biggest one I've been inside. I made a surprise visit to this location last week as it popped up on my radar as I went to yell looking for the nearby State Employees' Credit Union. I was so glad to see this ad in this location and I'm driven past it many times not knowing that it was a bank and that it was here. Same great State Employees' Credit Union service to the boys they give off a great five. Everyone was helpful and I received what I need it in a number of minutes and I was on my way. Great parking and excellent service.
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January 2023 by Z Williams
Could not help me figure out why I did not get paid ! Didn’t even try !
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December 2022 by Bleek Bleek
Terrible customer service. All the employees have an attitude and act like they don’t want to be at work. All they do is sit in the office and say that they’re helping someone but they actually aren’t. Worst SECU I’ve been in. Only reason I gave a star is because I had to.
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October 2022 by Sharika Strickland
I went to open an account today and Tammy (I think that’s her name) was great. So kind and very welcoming, LOVE her . The woman at the teller was eh but overall my experience was great Solely based on Tammy !!
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July 2022 by Aniyah CC
Very slow service. I’ve never waited more than 15 minutes for someone to get to me as a walk in. Today I waited an hour watching employees walk right past me back and forth.
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January 2022 by Nyesha Staley
I am a veteran and my husband is a employee of the City. If you want to take out a loan DO NOT do it with DONALD MYERS. He is rude and unprofessional. My husband went in to get a loan not sure of the process he called me. So I asked Donald why does my husband have to have car insurance on a car he is not sure he wants to purchase the car yet? Donald replied " When you are buying a car you have to have full coverage on the car, PERIOD." I said, "Did I just say something that offended you?" he said "no", I said " So why are you speaking to me that way. I don't even use the word period when I talk to people I know. You do not know me!" What we wanted was an Auto Power Loan.We did ask for another loan officer and got Fatima who was very nice a professional. If it wasnt for Fatima this review would be a 1 star.
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December 2021 by Miss Kickrocks
I am a veteran and my husband is a employee of the City. If you want to take out a loan DO NOT do it with DONALD MYERS. He is rude and unprofessional. My husband went in to get a loan not sure of the process he called me. So I asked Donald why does my husband have to have car insurance on a car he is not sure he wants to purchase the car yet? Donald replied " When you are buying a car you have to have full coverage on the car, PERIOD." I said, "Did I just say something that offended you?" he said "no", I said " So why are you speaking to me that way. I don't even use the word period when I talk to people I know. You do not know me!" What we wanted was an Auto Power Loan.We did ask for another loan officer and got Fatima who was very nice a professional. If it wasnt for Fatima this review would be a 1 star.
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April 2021 by Mark Bowen
50/50 chance the teller has an attitude
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September 2020 by De'Shaun Campbell
Snapshot: This location does not allow you to come inside the branch, drive thru and telephone banking only.Customer service at this branch: 1 out of 5 starsContacted customer service (800#) to inquire about a home loan and was advised to visit the branch. I was informed that I would just need to wear a mask. When I arrived they advised that I would not be able to enter, but instead would need to call in to speak to a rep inside. Annoying, but no big deal. I called in and was immediately placed on hold. When the banker returned to the phone, she was unenthusiastic and just seemed distracted. As a matter of fact, I was CLEARLY on speaker phone and she was shuffling through things in her office and at times speaking from a distance. I said "I was hoping to speak to someone about a home loan" to which she replied "Okay...." and there was an awkward pause as if I should have more to say. She then asked if I was familiar with their products instead of just taking the time to ask me probing questions and figure out what product would be best for me. Overall, her tone was disinterested and quite frankly the staff at this branch seem to forget that we are not customers, we are MEMBERS. They do not seem to have a respect for that. I ended the call and traveled to another branch across town that allowed me to come in and presented the products to me that best fit my circumstance after they asked the right questions. You know, the basics of customer service.The staff at this branch are clearly burnt out and do not know how to serve the community in which it is located. They are always so short or just do not express the same concern or professionalism you're granted at other branches. I understand that being located in a low-income area has its challenges but if you can't serve this community without your biases being clear as day, please transfer to a different location.
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July 2020 by Faud Wail
My ratings speaks for me.
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July 2020 by D H.
So, I personally had a situation with a rental car company that charged my account a huge amount of money after I spoke with them and SECU would not allow me to create a payment plan with them to handle the debt. So, during this pandemic they are refusing to at least try to work with me to handle the debt and rather take every penny I have after I have stated to them this is my only income. I personally say remain as far as you can from SECU because they rather have your last and you not be able to even give yourself the bare minimum proper care with a fraction of your money. So, now I'm stuck with no money during this pandemic and I don't receive any additional money and they Rather I'm near dead than have any money to at least buy food. I wish i never even tried this bank. By far the worst decision ever.
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March 2020 by Diamond Swinney
Always love
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April 2019 by Michelle Jordan
Terrible customer service and do not like to help customers with anything
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October 2018 by Racqwell Messick
Don't normally use this branch because it's a bit out of the way but my dad prefers it due to its longevity. I want to give a special thanks to Demarcus B. for going above and beyond.
