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August 2025 by maggie okhihan
SHY WORTHY HUNG UP ON ME AND RUSHED ME OFF THE PHINE IN THE MIDDLE OF A DIRE SITUATION CUS SHE SAID UT WAS HER LUNCH TIME. IT WAS SO UNPROFESSIONAL AND RUDE. U COULD HEAR GIGGLING IN THE BACK CUS HER COWORKERS WERE RUSHING HER TO GO GET ZAXBYS
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April 2025 by Greg Totton
This bank is horrible they change the rules of getting a loan every other day and they lie on your credit report
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March 2025 by Sue Wsur
Always a good experience.
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January 2025 by Pierre Chapman
There’s always something wrong with the ATM
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June 2024 by Scott Cressler
Great quick friendly service
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April 2024 by Marcus Harris
Apparently, their new management doesn’t understand standard banking laws and practices. Depositing a check made out to someone else that they sign over to you is perfectly legal, and other SECU branches allow it, but for some reason this one doesn’t. The management staff here could benefit from some refresher training.
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March 2024 by Elizabeth Buchanan
After having a horrible experience today at the Slater Road branch I drove over to the NC-54 branch to try again to open an account. I just want to give a shout out to Padma and Shirley for being so kind, knowledgeable, and helpful! You ladies are wonderful!
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February 2024 by Aeris Taylor
Big shoutout to Author and Janel for helping me out on a loan; quick, easy, and to the point as well as being completely electronically. They came in clutch when I literally had $20 in my account. Love you guys, GIVE THEM A RAISE.xoxo
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February 2024 by Dalton Canter
Such a great bank and such helpful people! Padma was such a pleasure to work with and so very helpful!
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January 2024 by Schwanda Spencer
Very unprofessional staff it’s a black older women with grey hair who sits in front with attitude at first she tried to put my check on hold another member walk over and told her she didn’t have to put it on hold then when I swipe my debit card she proceeded to ask for my I.D when clearly my pic is on my debit card I went to another bank and they gave me no problem she needs be fired or needs to retired she’s bitter and hateful go home and sit on the porch.
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November 2023 by Jody Fulghum (TechnoButt)
On the decline with no longer having Cashpoints provide no fee transactions... Now they're asking $2+ per for anything that's not their bank issued. It probably costs members more than it does non-members, since members don't swear off in response to charges to their other cards. Yet, only $20 increments, unlike truist or others that have many denominations.I've also found they aren't reliable about standing behind fraud on my cashapp hacked account, because like most services they use debit card and PLAID and regular to using ACH (basically visa debit) to fund from SECU... SECU assumes I did it with a card and pin... Cashapp stored the pin and doesn't default yo asking or requiring it's own pin, so... Someone picks up your phone and opens cashapp and quicky sends a throwaway account funds in $2k amounts, 2-3 times, until weekly limit of $7k stops them.I noticed within 20-30 minutes. Logged in an online/app reported, challenged transfers, gave details, accurately and honestly, and attempted to stop payment on transactions.. AND spoke to customer service fraud teams at BOTH organizations. And followed every instruction, answered every question honestly, and waited about 2-3 days nervously having just lost about $6k from checking just before holidays early December.In the end, both rejected claims, no explanation AT ALL from cashapp, and requiring a warrant for the further details their official email response said I was allowed to request to understand their rational for not honoring their guarantees (SECU blamed ACH).Now both services are sending collectors after me with complete disregard for their failures, the crime involved, the ongoing impact on my finances, hammering my credit for payments that would gVe been funded (so long 760+ credit rating, despite 25 years of near perfect debt management and ever increasing unsolicited credit limits), meanwhile adding penalty percentage interest, and late fees (snowball cascades when unexpectedly unemployed - covid and inflation fallout), it's amazing how quickly something as small as $6k can reveal a major flaw in liquidity asset and liability management and cascade into an Avalanche).I thought SECU would be unlike dishonest big for profit banks. I get how cashapp (latest from eBay/PayPal) is expected to be impersonal, client disinterested, and accommodating of criminal and black market elements.. but i never thought SECU would treat a 30 year locally born and raised native member with near perfect payment/obligations record the same way cashapp does criminal operated fraudulent mostly anonymous accounts used to extort/con/back funds from honest users... how cashapp fails guarantees, fails good faith loss prevention, fails to implement basic security requirements except to silently bury the setting deep in options defaulted disabled.. who knew secu would behave worse.So, used to be solid 5 stars.. down to 4.... Headed to bottom if they don't find ways to do their promised part and help prevent even worse consequences to my finances.Secu is NO LONGER tbe culture and organization they once were, don't find that out the hard way like me.
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November 2023 by Denise M.
I have been a good depositor for over 8 years, and I could not secure a car loan based on paying off all my debts, owning my own car, and having 2 late payments, and a mistaken placed $66 dollar debt! My credit report is good and paid off. I feel they did me and injustice.
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October 2023 by Ciris Pi
The Durham branch is horrible. Poor customer service.
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September 2023 by Jesse Watson
I moved to Durham from Carrboro. The Carrboro secu is amazing and were always willing to help their customers in any way possible. Since I've started using this location, it's been nothing but trouble. Billy, the teller manager... seems to go out his way to ruin my day. They constantly perform "teller withdrawals" that can't be explained by other staff members. I've had to get the Carrboro branch to amend this branches errors, and still have to explain this every single time I go in to do anything. Extremely frustrating experience. The branch manager seems nice and helpful, though his intervention doesn't seem to amount to much. I miss the secu I came to know and love.
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September 2023 by Joseph Foster
Best banking experience around. Always friendly.
