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November 2023 by Jody Fulghum (TechnoButt)
On the decline with no longer having Cashpoints provide no fee transactions... Now they're asking $2+ per for anything that's not their bank issued. It probably costs members more than it does non-members, since members don't swear off in response to charges to their other cards. Yet, only $20 increments, unlike truist or others that have many denominations.I've also found they aren't reliable about standing behind fraud on my cashapp hacked account, because like most services they use debit card and PLAID and regular to using ACH (basically visa debit) to fund from SECU... SECU assumes I did it with a card and pin... Cashapp stored the pin and doesn't default yo asking or requiring it's own pin, so... Someone picks up your phone and opens cashapp and quicky sends a throwaway account funds in $2k amounts, 2-3 times, until weekly limit of $7k stops them.I noticed within 20-30 minutes. Logged in an online/app reported, challenged transfers, gave details, accurately and honestly, and attempted to stop payment on transactions.. AND spoke to customer service fraud teams at BOTH organizations. And followed every instruction, answered every question honestly, and waited about 2-3 days nervously having just lost about $6k from checking just before holidays early December.In the end, both rejected claims, no explanation AT ALL from cashapp, and requiring a warrant for the further details their official email response said I was allowed to request to understand their rational for not honoring their guarantees (SECU blamed ACH).Now both services are sending collectors after me with complete disregard for their failures, the crime involved, the ongoing impact on my finances, hammering my credit for payments that would gVe been funded (so long 760+ credit rating, despite 25 years of near perfect debt management and ever increasing unsolicited credit limits), meanwhile adding penalty percentage interest, and late fees (snowball cascades when unexpectedly unemployed - covid and inflation fallout), it's amazing how quickly something as small as $6k can reveal a major flaw in liquidity asset and liability management and cascade into an Avalanche).I thought SECU would be unlike dishonest big for profit banks. I get how cashapp (latest from eBay/PayPal) is expected to be impersonal, client disinterested, and accommodating of criminal and black market elements.. but i never thought SECU would treat a 30 year locally born and raised native member with near perfect payment/obligations record the same way cashapp does criminal operated fraudulent mostly anonymous accounts used to extort/con/back funds from honest users... how cashapp fails guarantees, fails good faith loss prevention, fails to implement basic security requirements except to silently bury the setting deep in options defaulted disabled.. who knew secu would behave worse.So, used to be solid 5 stars.. down to 4.... Headed to bottom if they don't find ways to do their promised part and help prevent even worse consequences to my finances.Secu is NO LONGER tbe culture and organization they once were, don't find that out the hard way like me.
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November 2023 by Denise M.
I have been a good depositor for over 8 years, and I could not secure a car loan based on paying off all my debts, owning my own car, and having 2 late payments, and a mistaken placed $66 dollar debt! My credit report is good and paid off. I feel they did me and injustice.
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October 2023 by Ciris Pi
The Durham branch is horrible. Poor customer service.
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September 2023 by Jesse Watson
I moved to Durham from Carrboro. The Carrboro secu is amazing and were always willing to help their customers in any way possible. Since I've started using this location, it's been nothing but trouble. Billy, the teller manager... seems to go out his way to ruin my day. They constantly perform "teller withdrawals" that can't be explained by other staff members. I've had to get the Carrboro branch to amend this branches errors, and still have to explain this every single time I go in to do anything. Extremely frustrating experience. The branch manager seems nice and helpful, though his intervention doesn't seem to amount to much. I miss the secu I came to know and love.
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September 2023 by Joseph Foster
Best banking experience around. Always friendly.
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June 2023 by Lisa Watkins
Poor customer service at the Alston Ave. No respect for the elderly. I accompanied my elderly parents to complete a car loan. They were totally ignored in the lounge for more than a few minutes with 2 personal bankers sitting in their offices with no customers. We ended up traveling to another branch. It was a highly inconvenience.
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September 2022 by Lanea Foster
Very unprofessional staff. Poorly trained on customer service and what member services are. I went into the branch to deposit two checks and get a document notarized. I called to confirm that the service was available and if there was a cost. I was told no and that services were available to do members. I arrived at the branch around 1030am. There was a grand total of two customers inside the branch but about 10 employees. No one greeted me or asked me to step forward to be seen by a teller for 15 minutes. I said I needed to get a document notarized. The teller read the document and said this is for your business we don't notarize for businesses. I said you are just notarizing my signature and that it's me. They said we still can't. I asked for the policy that you don't serve members' businesses. The manager prints out the membership eligibility. I explain again, that this isn't for a business it's notarizing my signature. They said if I had a business account a service that they don't provide they could verify that I own the business. I said to look at the secretary of state website. They said we can't look at that. My impression is they are willing to do anything and everything to not serve their customer the members. If you don't want to provide membership services then don't but don't make up arbitrary rules. #bankingwhileblack when I told others, they said yeah, state employees credit union wont help you, period. Don't even bother. State and local government employees deserve better treatment and services.
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September 2022 by Jake
Customer service was terrible. J. Smith wasn't very welcoming at all. Expected a more friendly staff from a credit union, will not bank here at all.
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September 2022 by Jacob H
Customer service was terrible. J. Smith wasn't very welcoming at all. Expected a more friendly staff from a credit union, will not bank here at all.
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June 2022 by Anya Etheridge
If you are a person of color I don’t suggest you work with Jonathan Cox. He’s very racist and won’t even bother trying to help you, he’ll pretend for a second then deny anything you try to do. This isn’t just coming from me either, I know a feel people of color that have tried to work with him and he’s did the same.
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November 2021 by William Nevius
Excellent experience, thank you Jonathan for your help
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April 2021 by Giggle Bottoms
Building is always super clean, and every visit I've made has met all my expectations or above and beyond.
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February 2021 by Tracy C.
Always friendly, courteous and willing to help.
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December 2019 by Bryant Allen
Worst bank known to man. I can't EVER get a loan and I finally have proof that money gets taking out of my account. Now I have to look for another bank which is also more time out of my life to do so.... Fml
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November 2019 by Roger Hernandez 701
Good quality
