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December 2023 by Nikki Perkins
Don’t waist ur time rushing after work at 5 if Olivia is working I got there at 5:25. She waits til it says 5:30 to acknowledge us. Then says they are closed. Even tho we were there before 5:30. Just because she didn’t speak to us by 5:30 didn’t even let us know she will be right with us or nothing. Just lazy and didn’t want to help us. Very bad customer service.
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October 2023 by Helen Mangum
I have been to the Branch on several occasions. It seems , when I go , really need too, but this one occasion , seemed colder than the usual. I am very disheartened by the type of customer service they provide, they passed me off to three different people, because they couldn't help me, and then to the branch manager, and insted of her seeing my frustration, just made me feel liek a crazy person.I wasn't even asking for money , just for a couple more hours for business check to clear. I am new business owner and lived in Durham for 23 years, But I have never experienced such a poor customer service. I know, I will be taking my money out of there. You can use me, but , you can't help me when I need you. Very Sad.
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October 2023 by Sabrina McClain-Poole
The Staff is awesome. Dorothy, Felicia and other young lady name I can't remember. WoW customer service is #1. Thank you Dorothy and Staff.
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December 2022 by Brad Rimmer
By far this SECU was awful. Never had a bad experience with any SECU until today.
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April 2022 by Lars Dunaway
I've been going to this branch for a while. The staff consistently go above and beyond to help out with whatever I need, and they are kind to myself, as well as my family, which goes a long way. Can't say enough good things about the people there. Thank you!
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March 2022 by Yvonne Hester
Mrs Cooper went above and beyond in giving me excellent customer service!!!!
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August 2021 by Ingrid Edwards
Nice people very helpful..
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June 2021 by Marcus Harris
30 minutes in the drive-thru line for 2 cashier’s checks? No explanation for the delay? Only the latest in a long line of customer service problems I’ve had with this branch for years. Will be closing all my accounts with them soon.
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February 2021 by Steve Earp
Very helpful staff. Handicap parking is available. Entrance Doors are Handicap capable. Plenty parking is available. ATM machine and drive through is now open. Several lnaes are always open.
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January 2021 by Dominique N.
I appreciate the staff at this bank so much. In moments of frustration they have been nothing but kind and understanding. Their customer service is stellar and they make you feel as if your concern is theirs as well. I cannot recommend them enough, from your every day business needs to disputing charges to securing a loan.
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June 2020 by Nikkei News
I appreciate the staff at this bank so much. In moments of frustration they have been nothing but kind and understanding. Their customer service is stellar and they make you feel as if your concern is theirs as well. I cannot recommend them enough, from your every day business needs to disputing charges to securing a loan.
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May 2020 by La Zuli
Family here.
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July 2019 by April K.
I had a wonderful experience here dealing with Dorothy. She was so kind and helpful with us when getting an auto loan setup. She was thoughtful and thorough, and thanks to her wonderful customer service we'll continue to bank here!
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April 2018 by michael oquinn
In most cases I've enjoyed my bank but recently they change the atm outside the bank to if you deposit cash, in my personal experience it want show up till the next day which isn't the way it has been. When did serving your customers and making it convenient which is what it has been up to that point.
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September 2017 by Heather P. McPherson
My boyfriend has banked with SECU for years and just loves them. My sister in law works for the bank as well and she loves her job, lots of opportunity for promotions and move up in Co. We just sold our house and our banker put in a new account, set some spending guidelines. Pleasant, friendly staff. Wheel chair accessible,restrooms, plenty of free parking, drive through or ATM banking. Entir bank was clean, modern but selling the blue bird houses due to habitat destruction, melted my heart!! Terrific branch!!
