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April 2024 by Sonia Smith
I was helped by Danielle. Very helpful in making sure I understood the process of how to enter, submit any future payments. Overall positive energy and nice calm, cleanly setting. Hope to get her help every time I need to come back.
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April 2024 by Cassie Fowler
First time storage renter and was not sure what to expect other than having a place to put my stuff. Clean facility with reasonably priced units. I forget her name, but the woman in the front office that helped me was awesome! She made sure I understood the need-to-know info for renting and even came to help when she noticed I was struggling outside. I’d recommend this place just based off my first experience with the front office staff.
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April 2024 by Vin 257
We have used Life Storage -Durham for over a 2 years now. Have always had the best experience with Management and facilities are very well maintained.If you're new to the area, in transision or just have a little more than you have space to put... Consider this Life Storage location. We've had no issues or complaints.
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April 2024 by Charde' Castle
Daniel has been so excellent ?? her customer service is beyond great! She cares about not only her job but the customers ad well. I very happy I met her, her spirit is great and you can tell she cares. Thank you Daniel for everything!!
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April 2024 by Harry Gravelle
Very pleasant staff. Clean units and reasonable pricing.
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November 2023 by Nicole Gaines
My experience with Life Storage has been positive. I reserved my storage unit online and once approved was provided with a unit number and code to enter the property. The attendant was nice/ helpful. No complaints here.
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November 2023 by Mike Schwarzbauer
Danielle at this location is super helpful and is always pleasant to work with. Really appreciate her customer support. Facility is clean and well maintained.
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November 2023 by Carolyn Jones
Danielle was amazing!!! She was very kind, professional, and all around helpful. Glad we choose Life Storage for our storage needs!
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November 2023 by Aaron Daye
This LifeStorage went above and beyond to help me especially Mr. Todd who did everything in his power to assist me and go to bat for to me with correct to make adjustments and correct a mishap with my account. Thank you Mr. Todd and LifeStorage Durham team!!!
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November 2023 by Junior Green
This facility is absolutely amazing. The customer service is excellent. They are very courteous,understanding,helpful. I’m truly grateful to be a customer for this particular facility. What an excellent group of individuals this staff is. Very pleased with their outstanding service.
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October 2023 by Amanda Damon
When I initially rented a unit with this place, I was thrilled with the previous owners (StoreSmart). With LifeStorage taking over, this particular location has gone downhill. The exit gate is always broken which poses a security risk and there is a woman there who works for the company who has 0 customer service skills and is usually rude to me for no reason other than what I perceive as her hating her job. I dread having to go to the front office for anything. Other LifeStorage locations may be okay, but if you are in the market for a storage unit, I would steer clear of this one.
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October 2023 by Christopher Fraser
I wasn't told how to get actually get into the unit. I had to go into the office and get directions. We were told we had to go to the double doors and use the keypad to input the code we're were given for the gate. I was told there'd be a lock waiting inside the unit, which there wasn't. I had to go back to the office and was told that they were out of locks. I pointed to locks hanging on the wall and was told that they were for double units. I asked why I couldn't use one of them. I was told that it was two locks. Duh! Finally my wife getting fed up said she'd buy the locks. I told the clerk to credit me for the lock I paid for already and if pay the difference for the double lock. The clerk then snapped and said "take it ma'am. I'm not going back and forth."
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October 2023 by Kendria Corbett
Danielle was amazing!!! Took any stress that I had away. Made moving easy!
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October 2023 by Brian Chepulis
We rented a unit on a Sunday and when we got there quickly realized it was too small. I didn’t see that it was a height restricted unit, that was on me. Since we had our stuff there already I rented another unit online so we wouldn’t have to haul everything back home. The office was closed, but I assumed we could work things out the next day.When I called the next day the person I spoke with was rude and less than helpful. I was nothing but polite and they had no reason to be that standoffish. It was like pulling teeth just to get the first unit I rented cancelled. I requested a refund since we didn’t even open the first unit. It has been a few days and the refund has not come through, and I suspect it’s not going to.Also, you pay $20 for a lock that’s supposed to be in the storage unit when you arrive. There was no lock in the unit. But based on how I was treated by staff I wasn’t about to even ask about it.
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September 2023 by Gwen Alston
I highly depend on Life Storage to protect my household goods and heirlooms. Also I am very pleased with customer service. It would be even better though if they provided a favorable Sr. discount.
