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December 2023 by Susie A
My experience when purchasing a Bulova wall clock from the Clock Depot was wonderful, from ease of purchase, quick delivery and quality of product - the quintessential of customer service!
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October 2023 by Rick Allan
Clock was packed very poorly so the face was broken. I wanted a quick return and refund. There is no such option. You have to make a claim with the USPS which is labor-intensive and time-consuming. You have to fill out online forms then you have to send in photographs and explanations for them to review. Then you have to take it to the post office and fill out more forms. I’m still waiting after three weeks. This company said they would return my money if the US PS doesn’t. What a ridiculous policy. I doubt I will ever get my money back. But I have a nice clock with a crack straight through the middle of the face. Don’t risk a purchase. They’re cutting corners on the shipping sending it through the USPS and then making them responsible if there’s a problem.
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September 2023 by Van Giles
Robert and the staff at The Clock Depot are first rate, all the way. I had an old German clock from the late 1800's that I needed help with, and Robert took the time to diagnose the problem and then point me in the right direction.It shows a lot of professionalism to take time out of one's busy schedule, when a purchase from this location was not in the cards that day.The only thing nicer than the decorative pieces on display, is the kindness, top notch customer service and patience displayed by the courteous and knowledgeable staff.
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June 2023 by Ben Bloom
I didn't buy my grandfather clock from The Clock Depot, but I'm giving a 5-star review on the basis of an excellent youtube video you'd made to show how to put a pendulum back in beat. I look forward to coming by and thanking Robert in person next time I'm over in Durham!
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May 2023 by Greg Bohls
The customer service from the Clock Depot was absolutely amazing! Robert helped us with a retirement gift for a co-worker and he truly went above and beyond. The clock arrived the other day and it looks great! I would highly recommend Clock Depot!
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April 2023 by Me
Robert, is an EXCELLENT salesman, and provides top notch customer support!!I will come back in the future and also tell my friends about the service.
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February 2023 by Matthew Quinn
This is probably only the second review of a business that I’ve ever left in my life. I was so pleased with the Clock Depot, I wanted to say something. I ordered two clocks on a Sunday at like 11 pm. The next morning at about 9 am, I was told by email that the items had shipped. I received the clocks early on Tuesday! I mean, that’s great turnaround!The clocks were of high quality, exactly as advertised and well packaged. The website featured an extensive selection and was easy to navigate. The prices were very reasonable, too. I’m extremely pleased with this business and anyone interested in purchasing a nice clock should check out the Clock Depot.
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January 2023 by Beth Umlauf
My family's grandfather clock hadn't chimed correctly for years; the Clock Depot was able to expertly advise us on the sequence of steps to fix it. Their kindness, expertise and love of clocks was outstanding and we will be lifelong customers! Thank you, Clock Depot!
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June 2022 by Mark S.
I nearly ordered a ****** ****** ********* from an online company in California but after reading some not so positive reviews, I stumbled upon the Clock Depot website. I am so grateful that I did as it appears the other company is now out of business and left many customers out thousands of dollars. I will say that ****** ******* who is the owner of this business is a first class business operator. I cant recommend them enough. If you are in the market for any clock, I would highly suggest that you reach out to them. They will far exceed your expectations.
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June 2022 by Mark S.
I nearly ordered a ****** ****** ********* from an online company in California but after reading some not so positive reviews, I stumbled upon the Clock Depot website. I am so grateful that I did as it appears the other company is now out of business and left many customers out thousands of dollars. I will say that ****** ******* who is the owner of this business is a first class business operator. I cant recommend them enough. If you are in the market for any clock, I would highly suggest that you reach out to them. They will far exceed your expectations.
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April 2022 by Mark sheppard
I had looked online for a grandfather clock from Howard Miller and had settled on a company in California but after reading some not so good reviews I was lucky enough to find the clock depot. It arrived and I’m so impressed with Robert and all the things they did with my clock prior to delivery. It was way beyond white glove. I HIGHLY recommend them and I was so happy to do business with a NC based company. Thank you Robert what a pleasure it was meeting you and the clock is keeping great time
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March 2022 by Bruce Barlow
Looked all over the internet for a table clock. Started with Amazon, then I found The Clock Depot website. So glad I did! We love the clock we purchased. The price was less than the same clock on Amazon and the shipping was super fast. Highly recommended!!!
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January 2022 by Mark K
The Clock Depot mailed a reminder that they serviced my grandfather clock 2 years prior and it was time for a "checkup". I set up a time with them to make a "house call". The tech arrived at my house on time, was very pleasant, and serviced my clock and gave me its current state of "health", and answered any questions I had. I will definitely have them out in another 2 years, unless I have some clock work I need done earlier! Highly recommend!
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January 2022 by Mark K
The Clock Depot mailed a reminder that they serviced my grandfather clock 2 years prior and it was time for a "checkup". I set up a time with them to make a "house call". The tech arrived at my house on time, was very pleasant, and serviced my clock and gave me its current state of "health", and answered any questions I had. I will definitely have them out in another 2 years, unless I have some clock work I need done earlier! Highly recommend!
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January 2022 by Jan Lance
The customer service is excellent! We ordered a wall clock which we could not set time correctly on because it was jarred during shipping. It was replaced quickly and correctly. I would highly recommend The Clock Depot! We love our new clock!
