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February 2024 by Jennifer Royall
My cousin sent me a gift certificate for my birthday and I was thrilled to put it to good use today! Staff were welcoming and answered ALL of my questions about a zillion plants until I narrowed down my choice. I’m confident that the plants I picked will survive in my apartment because I was able to bring home ones specially suited for the kind of light I have. It was my first time in, but won’t be my last!
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September 2023 by Taylor Milligan
came to this shop about a week or so ago. i’ve been looking for plants to decorate my home with and some friends of mine told me about the zen succulent. it was well worth the 2 hour drive. i found the plants i wanted plus a few extra. the service was amazing and i was made to feel like i was a regular customer. definitely coming back in the future and will be recommending this plant shop to others
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September 2023 by Brittney
My girlfriend and I left this place earlier today. We were heading to get ice cream but noticed the plants in the window and decided to stop in because we’d spotted the plant we’d been looking for.Whoever the guy is working there has absolutely no customer service skills. There was no “hey guys welcome in” there was no “hey what brings you in?” There was no “let me know if I can help or if you have any questions”. To TRY and spark up a conversation WE ASKED HIM if this was his store and he replied “it’s not” and continued playing around on his laptop. There was no follow up from him or anything.Don’t get me wrong, I get that it’s the holiday weekend, it’s nice outside, someone may have called out, no one knows what the other stranger is going through, so he may have been a little salty he had to sit inside at work. But when you’re at work..in customer service- that’s NOT how you conduct business.So if you’re wondering if we spent our money at this place. The answer is no. Got another one for whoever reads this. We decided to just leave and still there was nothing. No “have a good day, thanks for stopping by” or nothing.Won’t be back and will warn others of the much needed customer service training.
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September 2023 by Colin O'Connor
I see the potential. I stopped in for a gift but then I realized none of their plants are in pots. It did not seem to be a problem if you were buying very small plants because they had pots you could purchase separately, but I was buying a small money tree and they had no pots available. I went ahead and bought the money tree, which was very expensive. If I was buying something for a dorm room, I think this place will be perfect but for me, today, I would’ve been better off going to Lowe’s.
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June 2023 by T Lowery
was excited to stop by this spot as an out of towner, but a lot of the succulents appear to need more light and some plants seem to have diseases. not sure if it’s the time of year and/or where the store is at with restocking, but the selection was also on the lighter side when we went in and as another review has stated, we didn’t feel super invited upon entry - i don’t expect intense customer service by any means but it was a flatline on a holiday weekend.
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April 2023 by Zane Bishop
Great shop! Great selection, prices, and service
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March 2023 by Danielle Johnson
I went this past Sunday and enjoyed my experience making my first terrarium. There weren’t as many succulents to choose from as I was hoping for, but it could be because they had a busy weekend. Grace was extremely nice and patient with helping me as needed while also managing the store and other customers as they came in and out. I’ll definitely be visiting again!
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March 2023 by Ashleigh F.
This place we stumbled upon while in town and I'm so glad we did! I got 2 new little babies and one bigger whale plant we are so excited for! The lady was so friendly and personable and chatted with us all. Just very welcoming and kind! I will be telling anyone about this place! And I will personally be back when I'm in the area
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March 2023 by Mikaela B.
Such a neat find in downtown Durham! We just stopped in after seeing it nearby, but it seems like The ZEN Succulent has quite the following on social media. A small space with a plentiful selection. Tons of reasonably priced plants, succulents, and pots. The lady working was so nice and very knowledgeable. The prices vary, but there's even a wall of little mini succulents for under $5!
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November 2022 by sifan zou
I had a very satisfying shopping experience. The two leaf plants (fern birdnest) were bought here today. The lady in ZEN is very warm and enthusiastic. She helped me to choose my ideal plants which are easy to keep and can live happily inside my two-window room. I definitely recommend here.
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October 2022 by Jane
I had a gift certificate and wasn't sure what to get since I'm running out of plant space at home. The sales associate was so upbeat and helpful. It was fun having someone there who was as excited about my gift certificate as I was! Here's the plant stand I ended up purchasing. :)
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August 2022 by Grace Ho
Love the plants and the shop’s aesthetic but definitely didn’t feel super welcomed all three times I came in to buy plants here.
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July 2022 by Josefina Radcliffe
Went during open hours at 2pm on a Sunday, and they were closed. Called and their message says they’re supposed to be open but the mailbox was full. Disappointed to not be able to shop this local small business. Likely wouldn’t come back.EDIT I don’t begrudge the need to close for health reasons with a small crew, but to apologize that I didn’t see your notice (not that I wasted my time) and that I should have checked social media channels in addition to calling (Raleigh shop didn’t answer either), looking on Google maps, and going on the website (still don’t see it on there) is… just not great.
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July 2022 by Anna Provost
Favorite place in Durham! Excellent selection of plants and gifts and the staff is always friendly and knowledgeable. It's my go-to for gifts or a pick-me-up!
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May 2022 by Jane Marsilio
I had a gift certificate and wasn't sure what to get since I'm running out of plant space at home. The sales associate was so upbeat and helpful. It was fun having someone there who was as excited about my gift certificate as I was! Here's the plant stand I ended up purchasing. :)
