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November 2023 by Lukas Reed
Manager on duty was extremely rude, not usually one for one star reviews but oh my God
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August 2023 by Michelle Daschner
I normally love this Torrid and have a good experience but one of the employees, Michelle, was so rude I left the store feeling pretty upset.I walked in to return one in store purchase and an online purchase as well as pick up an online in store pickup. She asked for my name and I told her it was Michelle, she put her hand on her hip and rolled her eyes and said “yeah okay what about a last name”. I told her Daschner. She laughed at me and told me “that’s like saying your name is Elle when it’s Michelle, obviously we don’t know who you are.” She then had an issue because my phone number wasn’t on the slip. I put my phone number in the app when I ordered it. I told her “I thought I put a phone number” and she responded back loudly “NOPE” while smacking her lips dramatically. There was another store associate that overheard this as well as other people in the store. Then we got to returning the orders. She asked for the order number and I told her the numbers not realizing she had to know the letters. She said “there’s no way it starts with numbers how about you try again.” When I told her the three letters she respondedas if I was a five year old receiving a participation trophy.This was so unnecessary. She made me feel so bad about myself and like I was an idiot. I didn’t do anything to provoke this and was only friendly to her throughout this whole experience. I am really disappointed. Do better.
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May 2023 by Starr Holley
I went to pick up an order on Wednesday, May 10 and I love the store associates they are very nice shout out to Nikki I’m assuming she’s one of the managers she is always helpful and Anna and Kylie who helped me pick up my order. The reason why I’m giving a low rating is because the manager Michelle is very rude and sarcastic and this is my second encounter with her. I was looking at leggings, and Kylie looked in the back for my size didn’t end up having it so I looked at other leggings options and I asked her. Do you think I can fit a 00. Torrid sizes run on the plus size and some stuff you can drop in size. Michelle was at the window with one of the mannequins and shout across the store very sarcastically and rude and said honey, what is your size in pants? I said a size 3 and she said then you are a size 3 because if you get a double zero, your body will not look good in it it will be see-through and it will not be a good look. I think the girl at the register was taken back by the comment and I was offended by it and this is not my first interaction with her. A few months ago I came in to pick my order and I asked her one question about a sale and she was very rude about it and she proceeded to help another customer who was in the back trying on bras. I spend a lot of money in the store and I love that atmosphere and this is the only location close to me besides going to Cary I did leave a survey about my experience with her. And looking at other reviews I’m glad I’m not the only one who feels the same way about her.
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April 2023 by Jenna Levine
I’ve been coming to this torrid for 6 years now. I’ve spent thousands of dollars on clothes at this location and have always had an AMAZING experience. I came in feeling like the staff really cared, and that it was a safe space for me- a place where I can unabashedly be fat and feel good about shopping.I went in on Monday to return a piece, and Michelle- the manager and long time employee- was incredibly rude, sarcastic in tone and made me so upset I walked out without purchasing any of the items I came in there for. I went back the next day thinking she was just having an off day since she’s typically not like that and has ALWAYS been extremely kind. On Tuesday I was met with the same sarcastic tone, the same rudeness and this time she wasn’t listening to me when I was explaining the bras she pulled for me (without measuring me, without really understanding the situation) did NOT fit even in the slightest. I couldn’t close the band around my body and became frustrated. When I was checking out with a different employee (a newer employee who was incredibly kind) I overheard Michelle being extremely rude to the woman she was checking out next to me. The woman called her out for it and then Michelle’s attitude adjusted in the last 2 minutes we were there.I know everyone has off days but the tense feeling, anxiety and stress she caused me, my friend and the other shopper was uncalled for. I wonder if this is her new attitude towards working for Torrid. If that’s the case I think a long vacation to Italy for a cup of coffee is needed, or maybe a career change.This used to be my favorite location to visit, it’s a bit of a drive for me now, and further than I need to go as there is a smaller Torrid store within 10 minutes of me. I can’t say I’ll be back after my experience over the course of two days.
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April 2023 by Kailee Stewart
I came into this store looking for some cute clothes and was instant met with rudeness. Clothes are amazing but if the workers don’t think you should be there they will be sure to let you know, and not kindly.
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February 2023 by Ariel Knight
Krissy was absolutely amazing! Totally recommend her to everyone! She makes you feel special!
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December 2022 by Megan Hinesley
I just want to leave a review expressing my extreme gratitude and thankfulness for the employees in the store today. I started having an episode with my blood sugar; and the manager brought me water and all sorts of snacks to help me bring my sugar back up, and offered to let me sit in a fitting room with the fan on. I sat in there for a good while near the shoes, and the manager came around several times to see if I was okay, and the other employee asked if I was ok as I was checking out and told me I could stay as long as I needed. It made me feel like they care about me as a person, and not just a customer. I can’t wait to be back here shopping again! ??
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December 2022 by SB Iglesias
Fantastic! A brand new clothing line of beautiful professional outfits and sorted pieces. Gorgeous designs and colors. Love their bras. Great customer service. Love, love, love, Torrid!
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September 2022 by Sharon Iglesias
Fantastic! A brand new clothing line of beautiful professional outfits and sorted pieces. Gorgeous designs and colors. Love their bras. Great customer service. Love, love, love, Torrid!
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August 2022 by L M
Nice clothes. Store is dirty and dusty. Needs a deep clean.
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June 2022 by Breann Baptiste
I am a loyal Torrid customer and I mostly shop online, however when I come into this location the floors sales associates are cool but the managers are horrid!
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May 2022 by Erin S. McLaughlin
Staff were friendly and helpful , store was easy to navigate. Love shopping at Torrid.
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March 2022 by Amelia Boud
Went last night and was helped by Cassie. She was super helpful and kind. They have lots of great items!
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October 2021 by leslie Snipes
They are a bit pricey, but they tend to have lots of sales/deals. They have the most expensive, but best jeans I have ever had. The bombshell jeans are perfect and I have had them about a year and they still have not worn down on the inner thigh area. I was helped by Liz and another super cute young lady with curly hair (4 names on the receipt, but it may be Alex since her name was next to Liz's name). They were both helpful, thoughtful and engaging without being pushy. They took the time to help me make a decision when I was being very indecisive.Overall, this is an awesome location with an awesome team. I have had great service every time I have been there. You will not be disappointed.
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October 2021 by Kayden
I walk into this plus sized woman's store off my sister's recommendation to be blown away by the kindness of Michelle and Dereka. I recently transitioned and have been so lost with so many stores making me feel uncomfortable. Michelle took her time helping me size correctly not only my clothes but my bras. I cannot state enough how kind and helpful both her and Dereka were in helping me acquire a new wardrobe. If you are a plus size woman, do yourself a favor and shop here. The selection is amazing and trendy and the help you get is outstanding. I would highly recommend any transitioning transgender woman to shop here as you are welcomed and helped tremendously.
