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January 2024 by Laura Burton
Jeremiah was very helpful on the phone and in person with our propane purchase for our RV. Prompt and helpful service from a personable employee.
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December 2023 by Royce Elpedes
The lady in the counter this morning (Dec 10, 2023) is very rude and not accommodating. She doesnt pay attention and respect to customer. As if she hates her job.
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December 2023 by Jordan Ricketts
This was the worst experience we have ever had with a move and trying to get a storage unit. We reserved a unit, it got canceled by them, we called and they reserved it again, but they reserved for the wrong size and date. Called back and said they don't have one, then said they do and would hold it for us. Then 3 days before we were to move in, they gave it away. Worst customer service and very disorganized and dishonest. Would avoid dealing with this place at all costs!
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October 2023 by Jenny Gomez
This is by no means a dig on this location or the kind people that work here, just on UHaul and their hidden charges.I rented because I saw their “$19.95” for the day on the side of their pickups and I just needed to haul something from Raleigh back to Durham. Ok, so it’s $19.95 + miles. Fine. $58 to go less than 100 miles but ok. I should have read the fine print but I was in a hurry so I didn’t refuel the truck. Got hit with a $79.99 refuel charge after the fact and no one in customer service gives an eff.I guess I should be a more diligent consumer but I defy that. These are malicious business practices and sneakily gouging the customer like this is terrible for customer relationship building. I will honestly never use UHaul again because who wants to pay $120 to rent a truck for three hours? Bad, UHaul, bad.
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October 2023 by Ashley Peterson
This location is dishonest and doesn’t hold up company guarantees. If they are “busy” at the end of the month or the start of the month, they will give away your reservation without notifying you. Terrible company store, buyer beware.
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September 2023 by Johnny’s Channel
Nice facility but extremely slow service at the counter. I literally waited almost 45 mins with a few folks on the line. Completed delayed my day smh
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September 2023 by josh quirk
Front desk staff was completely useless and not informative at all. Used the online check in service, yet still had to wait in line for far too long, both for pickup & return. Would strongly recommend you do not waste your time here.
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August 2023 by Tom Jones
I have never had such a horrible customer service experience. More than 20 customers were waiting, the 2 attendants were never at the counter and when I talked to them they literally ignored me. I had scheduled a pickup that was already paid for and would take 2 seconds, but it took me 2 hours to get it. I have never been so humiliated in my life.
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August 2023 by Brent Eason
Even though I did 24/7 rideshare with check-in via smartphone, I still had to go in and wait nearly 2 hours to get the keys to the rental truck. The guy who was handling our line vanished with no explanation, and we had to eventually merge with the second line. There is not enough staff and it was excruciatingly slow, causing people in the store to become rightfully frustrated. I had to delay my rental return via the website while I was still in line, since I knew I wouldnt have enough time otherwise.The 15' truck worked for its purpose, but it was a bit old with no backup camera and a barely functional A/C.Returning the rental was almost as tedious, as we couldn't even get near the building due to the stagnant line of rental trucks. This is the bad place.
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August 2023 by Donald Toomey
Sunday morning. 30+ people looking for their truck. One employee at the desk. Everyone moves on the weekend and we all put a time.Mobile check in is a mess. They ask for lots of additional information like a picture of your passport and lease that you can’t upload you have to have a live picture.Many of The trucks aren’t there and they can’t find us the keys.Expect it to take 2+ hours.
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August 2023 by Nathaniel Sandy
I understand that it may have been busier than the average day. However it took two hours to get to the desk and some more to get the truck we reserved ahead of time. Once received not only could they not find the key for the truck in front of ours but the truck issued to us had low tire pressure warnings. Once we were assigned to a new truck we performed our task and returned to U-Haul to return the truck. We arrived less than two hours after closing(funny if checked out on time it would have been in hours) and found that because we were re assigned a different truck we could not check it in after hours. Customer support was of no help and basically told us we just had to come back and take it up with them in person.
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August 2023 by DeLicia Coleman
If you want fast courteous and easy going service you won't find it here at this location!!. There was only 2 employees working the inside. My reservation was for 9:30 I showed up on time there was a line out the door. It was 10:30 before I actually got to the front of the line I finished up right before 11:00 and was told I still had to bring my truck back on time actually I was asked to bring it back 15 minutes early. Because traffic bumped my reservation as if to say your reservation doesn't matter. And forget the fact that we were short and an hour late getting to you.SMH my advice to you if you have to use this location get there before they open they might have your reservation on time.
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August 2023 by Matthew Thomas
I have been coming here since 2016 to rent trucks for all my moves. Now I run a small business and rent every weekend. Usually see Jeremiah and he is always friendly and helpful to customers even in the high stressful times. Just met Allison and she went above and beyond for me. She truly knows what customer service means. Thank you!!!
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July 2023 by Paul Ingram
If you need to use U Haul equipment or trucks you need to go to this location!!!! Great customer service!!! I will always use this location from now on!!!!! Great personal that take great care of their customers!!!!!
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July 2023 by Annchen Knodt
Had a great experience getting a hitch installed here! They did it in under an hour and I felt like they went above and beyond to make my experience a good one