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February 2024 by Tristi Grant
Right from the get-go, Michael Scarlett was SO nice! When I changed my order to a different kind of hitch, which was not in stock, the whole crew bent over backwards to help me get the hitch I needed in the timeframe I needed it. EVERYONE at the Durham-Chapel Hill Blvd store was friendly, knowledgable, efficient and patient. I had a really great experience there.
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October 2023 by Kristin J
Okay place, they do need to get with customers a little quicker but over all very knowledgeable and priced well. I would recommend that people give them a try.
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July 2023 by cassia
The truck i got didn’t have ac
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October 2022 by Christopher Everett
I had zero issues renting a trailer. I even had to change the pickup date, twice. all with zero issues. the staff I dealt with on the phone and in person were all very friendly and helpful. and of course it's U-Haul so they have everything you need to get a move done
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June 2022 by Henry Hansley
Getting in and out with a little time consuming but the professionalism and quality service was excellent.
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May 2022 by Robby Birdsong (birdblue4u2)
This is the U-Haul store I visit most and I rent a lot of U-Hauls. If you're looking for a store that's ran by professionals, then visit this one.
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May 2022 by Emily Leverett
They were helpful and friendly
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December 2021 by Eunice S. USA
Poor customer service. Charged twice for a single service. Provided with a truck 3/4 full gasoline & expected to return it with the same amount of gasoline; I ended up filling it but got no credit for it. I wouldn't recommend this location for anyone
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November 2021 by Brian Thomas (Mussadiq)
Staff works hard to get the client road ready.
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October 2021 by Ronnie Sadoski
Very rude and disrespectful
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October 2021 by Favor Baraka
Poor customer service. Charged twice for a single service. Provided with a truck 3/4 full gasoline & expected to return it with the same amount of gasoline; I ended up filling it but got no credit for it. I wouldn't recommend this location for anyone
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September 2021 by Julia Hoskins
I think I've been to over a dozen U-Haul locations and this is BY FAR the worst experience I've ever had at one. The "manager" is inexcusably rude and condescending. Literally laughing at me on the way out with his buddies when I eventually left out of frustration. Zero even basic competence. If I can't trust you to use basic common sense and honor your own policy, I sure as hell don't trust you to make sure my hitch is safe or store my belongings. Please for the love of god do not go to this U-Haul location.
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August 2021 by Colin Wells
This is the least helpful experience I’ve had of not alone u haul, but any store I’ve ever been too. We have a tire going flat IN THE PARKING LOT. And nobody will help in the slightest or has no desire to provide any service.
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August 2021 by A. Taylor
Horrible. Poor service all around.
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August 2021 by Onyechi Onyekan
Horrible, horrible, horrible and insulting, irresponsible customer service.
