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March 2024 by Shreyash J01
Never visits for UPS Package Pickup. Horrible service.
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January 2024 by Charlie Handy
UPS is simply horrible when you have a problem. Should be ashamed of their customer service.
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October 2023 by MC
UPS said returned to sender for package. When I called for clarity they said the package is being held at this location for pickup. When I checked hours the pickup hours are listed as 3am-6pm however when I arrived at this location at 6am today there is no actual customer front door and the door is now labeled with a “this is not a UPS store.” Furthermore there was an employee waiting in the parking lot trying to avoid me at all costs and couldn’t even ask her if that was a location for pick up. At this point UPS is holding a really expensive package hostage with no remediation.UPS is so disorganized from a delivery, digital, and customer service standpoint. I will never use them as a customer and will strongly advocate for not using UPS for stores I shop at.
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October 2023 by Mike Nelson
This place is a freak show. No front desk, only a booth with a keypad. Attendant took the package about 9 AM .I never saw her scan it--that was my first mistake. 6 hours later still no scan info. UPS Corporate said I had to wait 48 hours before they would look for the package. 48 hours? Package could be in Argentina by then, or maybe 'hiking the appalachian trail'. NEVER AGAIN.
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April 2023 by lakshmanan arumugam
I missed my robovac delivery 3 times, after request to hold for pick up.Who working in the front women was wonderful and helpful lot .Thanks for great service
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March 2023 by Ron Horton
I had 2 packages delivered to my home on 9 February. The individual carried the packages down my LONG driveway and placed them on the steps to my deck. He greeted me pleasantly and wished me a good day as he left. Great service!!
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February 2023 by Braindump.3xe
requested a Hold for Pick-up today, Saturday Feb 4th, as it was set to arrive Monday but was at this location, which is 15 mins from me. I misunderstood that a HFP request isn't immediate, and arrived soon after said request, but the woman at the front desk and her manager assisted me anyways, and I walked out with my package less than 15 minutes later. Great staff.
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December 2022 by E. S.
UPS leaves my packages or around in my mailbox, NOT at my front door as indicated in the tracking log. My mailbox is at the intersection of another street, ¾ mile away from my house. They even leave perishable and fragile packages down there - visible to anyone driving down the major county road. This just started in November, prior to then, UPS would drive to my house and leave packages in my labeled package box. There is no one I can reach to rectify this continual problem.
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December 2022 by Cody Stewart
For the past 2 days I have waited for my packages. The driver showed up at my home and just left. Both emails I received saying the packages were in route were false. I received another email later each day saying operational delay. After spending over an hour with the automated system on the phone I was finally able to speak with someone who was no help. She said that the meaning of the operational delay is that my packages have no left the warehouse. She sent my number over to someone to start a case and that was all. What happened to customer service. I should not call and speak to a robot who can not help me at all. Also what happened to reporting accurate information to the customer. I really needed my packages today and for them not to shop up is really upsetting. I will never use fedex again because it seems they do not care for their customers time!
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November 2022 by Kyle Caldwell
I don't have faith in our postal service. Packages not arriving but UPS saying it was delivered.
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June 2022 by Yimin Wei
When I checked the tracking of my package, I found that there was a “disruption of service” and the package was scheduled to be returned to the sender. That's a biit strange, because I have used the same address before. I immediately called the help line and offered to pick it up. However, I was told that it's not possible. I need to contact the sender for help. When I contacted the sender, the sender only offered partial refund and insisted I have to pay for the shipping even though I did not receive the package. Why does a customer has to pay for the mistake done by UPS?
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May 2022 by David Dobrowski
It appears my package was stolen by someone at this facility / delivery person. Expensive equipment gone! It was reported as "damaged" but then "all merchandise missing" and "empty carton". Was in UPS custody the entire time and now the package is "empty"??? I was never contacted, my shipper not contacted. Had to call multiple times to get any tracking information. Web chat was useless. Phone customer service knew nothing. Overall experience with UPS was horrendous.
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April 2022 by Jan Dease
UPS CC at Miami Blvd, Durham NC has come through for my business multiple times. Most of my asks are near the end of the day, so Brittany is usually my hero, and sometimes even drivers that happen to be passing through the front area have lended a hand. Kathy has been my hero on many, many occasions! And she always remembers me (maybe I'm infamous ;) and I value that personal touch which is so rare these days. She has the wisdom of experience. While I often have service issues with UPS in general, and issues on the customer service line, I consider this customer center and its great employees my go-to.
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January 2022 by Ronnie Jardine
The young lady at the front desk I believe her name is ti. She is the absolute best. She helped myself and my company get back up and running. She went above and beyond to help us find our package. Thank you so much
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October 2021 by Le'Quisha Person
I've been home all day waiting for a delivery, only to notice the shipment update changed to "delivery attempted". I can assure you, no delivery attempt was made today at my home whatsoever. Lazy driver. To the lazy driver that has no integrity- don't apply for a job as a delivery driver and then get upset about having to actually deliver packages.
