-
August 2023 by Kimberly Polk
Super friendly staff. Quality clothing. Their colors are consistent, so I can build on my purchases from last year. That helps to ease the prices. Their loyalty program is also pretty good.
-
June 2023 by Vee S.
I felt the same way as the previous reviewer. The person working there makes you feel very insecure and shames you. I went in there looking for a dress for my daughter's graduation ceremony and wanted to wear her school colors. She shamed me into saying that color is not in fashion and how WHBM follows the New York city style fashions. She made me feel I had no fashion sense and asked me to shop at Belk. I would say dont go to the store. Order online and maybe use the store to return items. There was not a single person in the store, so it can be a great place to return items without standing in line.
-
February 2023 by Maria R.
Very rude service, I was expecting better. One of the ladies that was working on the store was very rude when I asked for some style. She made me feel insecure:( I will never be back.
-
April 2022 by Real Estate, Agent, NC Matthew Menshew
The best customer service in the entire mall! Ms. Loucks & Brandy greeted us and helped my wife and her bestie pick out several outfits for an upcoming photo shoot!! Ladies, if you’re looking for a great experience look no further!!
-
January 2022 by Sherry Trenee
This was my first time shopping at WHBM at Southpoint Mall and it will be my last time shopping at WHBM. I ordered two sweaters online/pick up in-store using Afterpay. When I arrived at the store, the sales associate and the manager did not know how to process the order via Afterpay. They tried to charge me full price for the sweater. There was nothing for them to do other ask for the order number or email, verify my identity and handover the merchandise, as the merchandise had already been paid for via Afterpay. To help them out, I said just cancel the online/pickup in-store order and I will just purchased the two sweaters in-store, which I did. Well, two weeks later the online/pickup in-store items were not canceled, as Afterpay was going to charge my card. I called the Southpoint store and spoke with the manager and of course, she blamed the system.Bottom line, if you were having a problem with the store system (Isn't that what they all say. They blame the system when they just don't know how to do your job), it is your job as a manager to follow-up and ensure the online order was canceled. Especially, since I purchased the two sweaters in store, which was really doing the store a favor. Horrible customer service.
-
December 2021 by Tami M.
Just drove to Southpont Mall specifically for this store. It is 530 pm on a Wednesday and the doors are locked. A African American lady is in there...I saw her as she walked into the changing room area. I knocked on the door numerous times and called a few times and no answer. Such a waste of my time and gas. I'm a very huge fan of this location but I guess I'll just have to shop elsewhere.
-
October 2021 by Kait
Walked into the store. The two ladies working there both made eye contact with me and literally didn't speak. I was in the store for around 10 minutes, they literally walked around me and said nothing, just talking to each other about the decor . Lol even as I leaving I looked back and they even watched me leave and still said nothing. Completely turned me off wanting to buy anything at that store. So unprofessional
-
April 2021 by Jennifer Lynn
Came in today and got good service, I only bought one sale item for 50 dollars but the cashier was very nice and professional.
-
January 2020 by Nena Ganados
(Translated by Google) I love clothes, shoes, everything is beautiful!
-
November 2019 by Ron Ragan Jr
My sister my little sister shops at this place all the time I met the people they are very nice and helpful
-
June 2019 by Daniel Peterson
We struck gold on the clearance rack! Great styles and prices!
-
June 2019 by Tonya Bartlett
My favorite clothing store.
-
April 2019 by Tracy Curry
They never let me down.
-
August 2018 by Allison Gribben
I do not like shopping. I have a hard time figuring out what to get. I had the most amazing interaction with the lovely women who work there.
-
June 2018 by Julie Campbell
This is by far the best customer service store in Durham that I have ever shopped at. The ladies that work there, work themselves to death to bring you items in the dressing room that you might like to try on. They are always helpful, kind and friendly every time I go into the store. If they don't have you size they will order it. If you need to hold an item a day they will do it. They go out of there way to serve you. Its always a great experience every time I shop there.
