-
October 2023 by Wes Creasey
The few times I have been there, there is one employee who is really unprofessional, and very unhelpful. They never have any screen protectors for the phones I have, and don't know how to get them either. It's really aggravating to have to go to a whole different city to get a screen protector. The last time I went in this one, they didn't even have any phones out to show on display, and I was looking to buy a phone. They need to get some people in there who take pride in their jobs and wanna actually work and help customers instead of ride the clock just for a paycheck.
-
April 2023 by Karen Samuels
They cut my moms phone off that’s the only way she has to get in touch with me
-
September 2022 by Misty Hallman
This was the best customer service that I have had in the last 10 years !!!!! He was absolutely great, professional, courteous, and all around excellent service - 5 stars ?
-
September 2022 by Tracy Farris
I needed help & the Staff are great. Really kind & niCe. And try really hard to take care of iSSue!! Ty
-
August 2022 by Ashley&Odie M.
Great store, always fixes our phone each time I have been in there for help .
-
April 2022 by Angela Daniels
Got phone updated but employee continued to text her friends while doing it so it was slow service to me
-
March 2022 by Catherine Smith
Good service that picks up anywhere. It took me forever to find a Network that would pickup at my house. Their plans are very reasonable as well. Thanks Boost.
-
September 2021 by AllSmiles
I was happy with service but for as much it cost per month after 2 years We should have gotten new phones.
-
July 2021 by Teressa Sutton
Fast service
-
July 2021 by Michelle Ramey
Very friendly people
-
March 2021 by Julia McCollum
Daniella is VERY rude with a terrible attitude. She is definitely in the wrong profession. Customer Service is not her element. I'm sure this is not the first complaint Boost has received about her.
-
January 2021 by Federico Coronado
Employees are always very helpful and patient. I have never had an issue with any of them and they are always eager to solve any problems I have with my phone, service and/or account. 10/10
-
January 2021 by Caredean Jamison
Daniella at this store is very unprofessional. The store has two iPhones advertised. One is the iPhone 7 for 49.00 and the other is an iPhone sr or se for 99.00. I called to see if they had iPhones in and she told me yes. I get there around 3:30 she ask me what color and then proceeds to port my number. Afterwards she told me my total was over 500 and I advised her that’s not what I wanted. She then calls her boss Ken, or Kenny who advised her to call the porting department back and have them stop the process or to port it back. At 7:15 she advised me there was nothing else she could do and she had done all she could. Daniella told her manager that I asked for an iPhone 11 and then couldn’t afford to pay for it, but in all actuality I did have the money I just wasn’t gonna spend that much on the phone. I advised her that it wasn’t professional for her to imply I didn’t have the money. They basically were talking about the bonuses they had accumulated this month based off of sales. To me as a customer I felt that’s why I was given the pricier phone. After advising me she couldn’t do anything else and me telling her that was not acceptable, they called the police on us. My husband had an open carry so the other employee yells this to the police. The police then wants to know our race. We not only got put out of Boost Mobile in Eden but the police came out their cars and ran up on my husband with their hands on their gun. This could have been a whole lot worse with my husband being killed bc he utilized his rights to bear arms. We had been there since 3:30 with his gun holstered till 7. Just goes to show that the employees wanted to cause problems for me and my husband bc they couldn’t do their job. Well after going home on my birthday and getting my phone provider on the phone with boost porting department I had to pay 42.00 to activate a line of service that I didn’t have, so they could port my number bk to my carrier. Happy Birthday to me! I tried to file a complaint with corporate but of course you get the run around. PLEASE STAY AWAY FROM THIS PLACE. Their more worried about the bonus for the month then the customer. Can someone forward this to Corporate please they need to know. Daniella and Kenny needs reprimanding.
-
December 2020 by Bubba Seals
Pay my accont
-
June 2020 by Dennice Broadnax
New phone awesome and workers are awesome xoxo shalom
