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December 2023 by Shawn Edmunds
Love they finally have v8 but really they looked and talked to me like I can't afford vehicle they have and I already have vehicles same as they had on the lot made me not want to purchase from them. I went all the way to Lake Norman the same day to purchase vehicle because of that. I come to buy something I want it when I do not when you think I should purchase it. So hey let them miss out on that purchase. Possibly I will try again being they are closer to me but stop with the stereo typing would be great
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October 2023 by Tim Shockley
Had a 9am appointment for oil change and tire rotation still took two and a half hours, ..... I will say they were very nice though I just think they were overwhelmed with too much to do
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September 2023 by Jeff Peterson
Travis with Tri-City Jeep is first class! By far the best purchase experience I've had in my Jeep life. Having a salesperson willing to work by email is one thing, having one that is as responsive as Travis is an entire different ball game. First class communications. Made the ordering process a cinch. I drove from Pittsburgh to pickup my Wrangler and it was well worth the 15 hours round trip. My local dealerships weren't even close to his pricing and I got everything I wanted in the personalized ordering experience. You won't be disappointed here. And the closing was super easy with Imran.... no hassles, a few signatures, and out the door! Way to go Tri-City!
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July 2023 by Kim Fix
They treated me right l gave them what they wanted and got what I wanted friendly and helpful very good experience
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June 2023 by Wayne Broome
Very good. I needed some hub to spindle bolts and nobody had them. My local Dodge dealer got on the computer and said that Tri-City were the only ones he saw that had them in stock. I called their parts man to make sure before I drove up there from Asheboro, and sure enough they had exactly the number he said. Made the two hour round trip and now I'm up and running again. Thank you Tri-City Chrysler Jeep Dodge and all your employees
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June 2023 by Greg Dorsey
Purchased my used vehicle here. Everyone, sales Leah Wright, Manager, and Financial manager were all extremely helpful and friendly. Thank you all for working with me on an out of state purchase. I highly recommend you give them a chance, they won’t disappoint.
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February 2023 by Eric C Koger
Do not trust anything they say that isn't 100% in a signed contract. They're unreliable. I bought a 2023 Kia Telluride X-Pro Prestige over the phone and they didn't have the decency to point out that it didn't come with floor mats (in a $60k car after taxes etc.). Upon inspecting the car at delivery I called my sales rep Douglas Garner who promised to get me floor mats at a modest discount and then didn't follow-through and stopped responding to me.
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February 2023 by Teddy Burris
Want to say a litl something about this gentleman & staff at Tri City. We’ve been doing business with them for about 8 yrs now. Everyone here has always been down to earth and and very helpful in our vehicle purchases. Douglas Garner & Jeffery Hempel worked with me yesterday on our new truck purchase. They really know how to treat people & give you a family like environment. I like to stay local to the community as much as possible, we have definitely built a great relationship along the way with great service & fellowship from each one of them. If you looking for a fair & not a pushy sales staff you have found it. Thanks to all “THE TRI CITY STAFF & MANAGEMENT TEAM FOR WHAT YOU DO FOR US” no one better in the biz.?
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December 2022 by Jenni James
They have my car for repairs brought to them by another shop 3 weeks ago I was told I'd get a call tomorrow regarding my car, hasn't happened yet, but since none of the places working on my vehicle can tell me the truth I guess not sticking to your word is better than lying
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November 2022 by Michael Santelia
Highly recommend Tri-City. It's been the easiest and best car buying experience I've ever had in my life. Travis was amazing. Took care of getting our new Jeep for us. Everything was above and beyond and the process was smooth and easy. They are two hours away from me, but I would totally go there again to buy another car.
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October 2022 by Marla Kefauver
Beware of this dealership. The finance department use’s horrible tactics in an attempt for you to agree to change the price from the original agreement. They are sleezy and scummy in their attempt at making a buck. The only way I was presented with the price that I had agreed upon with the salesman was by pushing back multiple times, and threatening to leave. I was then told by management that they were just doing their job. In the the end I left and was met by both the manager and the salesman at my car asking to me come back and offering me the original agreed upon price. I left without purchasing a new car, and have no regrets when it comes to dealing with their horrible tactics and sales methods. 0/10 recommend!
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September 2022 by David Kinder
I located a fully loaded vehicle here that was exactly what I was looking for and stopped by, unannounced, to take it for a test drive. I was met by Douglas Garner who got the keys to allow me to drive the vehicle and since it was exactly what I was looking for, I came back ready to purchase. Doug was extremely helpful and professional throughout the entire transaction and even drove the vehicle to my home about 45 minutes away and allowed me to take him back to the dealership so that I didn't need to involve anyone else. If you are looking for a Dodge/Chrysler/Jeep/Ram/SRT/Kia vehicle then do yourself a favor and ask for Doug - he will treat you right.
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July 2022 by Keianna Luckett
This place doesn’t even deserve 1 star!!!!!!! We purchased a car from 11 hours away and this company gaslighted us completely. Literally everyone we came in contact with was rude and disrespectful. It is so true that the lack of compassion and hospitality is truly missing UP NORTH! The manager here even hung up in my husband’s face! Please see the review below from my husband W.K., this company NEVER asked us to FT (something we would have GLADLY done)!!!!!!! Why would we lie about the interior of the car being cleaned? Why would we “find” pictures of another car to take pictures of a nasty interior???????? Just why??! This place is unbelievable. 0/10 DO NOT RECOMMEND!!! Save yourself the trouble from shopping with this fraudulent company!!!!!!!!! I could say so much more, but I’m tired of giving my energy to this situation! This company is full of crooks and management just enables them!!!!
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July 2022 by W. K. Luckett III
Whatever you do, do not shop with this company. I live in Mississippi (12 hours away) and I trusted this company to sale me my dream car, a Camaro ZL1 and this car is/was stout! I was told the car was detailed inside and outside. I paid $1,000 to have the car shipped via 18 wheeler, meaning the car was only driven up the ramp and down the ramp. When I received the car from the carrier, there was subway napkins, random screws, dust all over the dash, and accumulation of crumbs on both the passenger’s side and the driver’s side. I reached out to the salesman Nick and he basically told me I was lying and that’s not how they sent the car to me. I then reached out to the manager of salesman, Steve, and he told that I was lying, screamed obscenities, and then preceded to hang up in my face. Lastly, I reached out to the manager of the dealership, and he did the same!All I asked for was a voucher to have the interior of the car cleaned properly! Upon buying a certified pre-owned car, there’s no way I should’ve received it in that condition! I shouldn’t have to detail it myself as soon as I receive it! HIGHLY UNPROFESSIONAL COMPANY!!!! There was no reason for me to lie about the condition I received the vehicle in! There was no apology given and I was gaslit by the entire company! Save yourself the headache and never buy your vehicle from here! Just a few photos i took of things I found under the seat.
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June 2022 by Danielle Sims
From calling service and setting up an appointment, the service advisor (Kayla) worked with me 100% on getting the time slot I needed and the part. When I went to pick my jeep up, she greated me with a smile, talked me through what they did, and had me checked out within 10 minutes.
