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July 2025 by Lisa Hill
If you go to Eden only work with Monte! He is absolutely the best there is. He explained everything on my current and future bill. He made it fun and convenient!
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June 2025 by Geraldine Holloway
Awesome service from everyone especially nick have bless day
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June 2025 by Michael Kilgore
Megs my favorite. I only ask for her. She’s the nicest person I ever met.
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June 2025 by Anna Moore
I have had such a wonderful experience in the Eden, NC Verizon store. I highly recommend anyone who has questions about cell plans or is thinking about switching carriers to come in and speak with Jessica. She has been so kind, patient, and most importantly knowledgeable about options and different plans. I can’t say enough great things about her! Five-star customer service for sure!
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May 2025 by Joshua Pert
Came in on the 11th, switching from at&t because of where I am I never have service. Not even enough to send a text. A guy named Bailey Adam's helped me. The experience face to face was great and had me set up and happy when walking out the door. Until I found out he lied stright to my face. And as soon as I left poor service. They didn't have the phone I wanted and said it would have to be ordered. He never did. I had some questions about my account not reflecting what he had told me, he said he would check on it. I gave it a full week until I went back to the store to find out the last time my account was looked at was the 11th. The day I came in. And the phone was never ordered. Came in again to the store today because it said my phone was delivered the 19th and when i got there again dealing with Bailey Adams, got turned away telling me the phone wasnt there. Another associate Meg had to confirm it was infact there and so i had to make another trip down there just to come up empty handed again because he said the internet was down and there was nothing he could do.So I had to spend several hours multiple days to get everything right and it still isn't. Here it is the 20th and yea I can text now but the service here in Eden is pure garbage. Not just Bailey ether but the other girl he was with. If not for Meg Waligora, I'd return everything and go somewhere else but she is going out of her way to help me. I showed the messages from Bailey Adam's and I where he constantly lied about everything he did to my account and even his manager said I wasn't the only one. Just today when I walked in there. He was with a customer having the same issues with Bailey as I have. Then a phone call with the same problem and the woman waiting in line same. Tomorrow I have to go to Reidsville just to get my phone and account fixed and that's some bad service. My boss at work and co-worker warned me not to come here but I didn't listen, I'm wishing I did now.
Update- I have to say, the customer support is on point. When they say you are valued, I believe they mean it. Robbie King himself reached out to me and did exactly what he said he would do. Even called Meg his All-Star. I only wish I had went to her first. I'm very pleased with the service I got. I highly recommend finding Meg Waligora and stay away from Bailey Adam's and his side Jessica.
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May 2025 by Mendi Martin
Want to recognize and thank Bailey for his outstanding customer service today. Bailey exemplified his services from the time I pulled up until the time we left. He met me in the parking lot as I was getting my child out of the car, very apologetic that the system was down. He asked me what I was coming in for today and I told him. Regardless of the system being down we were still waiting on one more person of our party to come so we sat and waited. Once we were able to get in He met us very enthusiastically and very proficient. Bailey was very knowledgeable of every question we had one our purchase. He showed my mom everything she could do with her new watch and she felt very confident when we left. Bailey was truly a breathe of fresh air in this location. Hope he stays around for awhile. If you visit this location ask for Bailey you won't regret it.
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May 2025 by mr smith
Bailey hooked my wife and I up with new phone and a great plan. Very satisfied. Great service. Thank you!!
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May 2025 by Tyler
Bailey was excellent, super patient, helped with every need with setting new phones up. Definitely recommend.
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May 2025 by Lucian Hundley
Had our whole family come in to exchange phones and Bailey was more than happy to stay over and help us finish setting up even after multiple problems.
Felt completely comfortable and happy with our services.
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May 2025 by Austin Fain
Went to buy a new phone and Bailey’s customer service was fantastic. Quick and easy process.
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May 2025 by Donnette Reichl
Bailey reached out to me with available offers to improve my Verizon experience and was very accommodating and knowledgeable with getting new phones set up.
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April 2025 by Gloria Herrin
Ashley was very attentive and patient! She was super responsive and genuinely cared about
helping me with my cellular journey!
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April 2025 by L and J Lawncare
Bailey! Go ask for Bailey! This dude is a true legend. He was so nice and informational. You could tell his experience was very knowledgeable and his demand to satisfy customers goes above and beyond! He deserves a promotion! 10/10 customer service! Best service I have ever had. Thank you again brother!
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April 2025 by Phyllis Rigney
I bought a phone from the Reidsville store from Ashley and did not have a good experience. I wanted an iPhone and was suggested an android. I came back in to return it and was told I could not. I came back in and worked with Jessica and it was the opposite of the first experience. She was wonderful to work with and saved my opinion about Verizon.
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April 2025 by Sherry Ayers
Came in today to pay my bill and Monte paid off my old device and got me a new S25 with a tablet. Everything transfered and he was so detailed explaining it all. I would recommend Monte 10/10!
