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March 2024 by Jody Rolling
Their phone customer service isn't worth _____
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March 2024 by Lori Skipper
Ok u were at a 5 star until after coming in to update our phones, (samsung 8) to the new phones samsung 24, told no problem trade your phone in and you can get for no charge. Well now that the phones have been upgraded and turned in seems the phones had to be worth at least 35$, and that should of been explained, so now I'm stuck with a 2000 bill.
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February 2024 by R M
Absolutely the worst employees on the planet. Rude. Appear to NOT be trained. Spoke with the Manager on Jan 20, 2024. Total idiot and rude as I’ve ever seen. How does these people stay employed???
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January 2024 by Felisha Grier
The woman that helped me ( i cant remember her name!! I wish i did because that girl deserves a raise!!) was SO nice ! Helped me purchase two apple watches and replaced a damaged product i bought at another store earlier that day, and also informed me that I could be saving money on my bill due to me being active duty. She was very personable, helpful, and just a great person. She was highly educated at her job and this was the best experience I had at AT&T.
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January 2024 by Lil Reek
Laura was the best sales rep I’ve ever had, she had great customer service and gave me everything I needed to make sure my experience at At&t was memorable.
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January 2024 by Joshua St Augustine Rousseau Elisha Harris
I’m a customer switching from Verizon, and I can definitely say that the change has definitely been favorable. The staff here are very intelligent and the service is amazing. Who knew I would end up with so many perks??? I not only received discounts for paperless billing and automated payments, but I get employer discounts.
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December 2023 by Sera Griswould-Turner
My experience was remarkable. The assistant was kind, patient and knowledgeable. I wish that I could have her every time that I need customer service.
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December 2023 by Dennis Williams
OMG Jasmine was an angel for us. We called about 6:50pm I need a phone today. She waited for us, which I was surprised. We were upset about another carrier. She was so pleasant and answer all my questions. we didn't feel rushed even though it was after hours. she was so patient. Congratulations to ATT for hiring her! She definitely made the difference`
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December 2023 by Danielle T
Second time in a week I have tried to go to the store and it was closed. First time it we arrived at opening time & sign said closed due to short staff. Second time my son arrived before us and he said he watched an employee sitting in the store get up & walk in the back as he was approaching the door, it was locked. Tried calling the store multiple times with no answer. Poorly ran store and definitely no way for AT&T to keep customers.
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December 2023 by Jas Feldner
Akayla and Laura are professional and personable while talking to you. They filled my experience with patience and education.
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October 2023 by Gerald Keck
The store door was locked even though they were open. The clerk did not let me in the store and gave no reason. I asked a question about the phone I recently purchased there, and she told me I had to go to a website; she didn't even try to answer my question. Very unfriendly and poor customer service. Somewhat typical, but worse than previous visits to this location.
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October 2023 by Charla Huff
The service we received was excellent! The store rep was amazing-best service at an ATT store I have received in 15 years with ATT.
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October 2023 by Donny Bravo
The customer service from Ms. Laura O. was top tier! Not only they showed me the perfect phone that fits me but they did it with true intentions in mind!
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March 2023 by Sam Smith
Not a full two weeks, with AT&T and you’re trying to charge us $231.51. My husband went to the the Friday after thanksgiving and the young lady told him that he could purchase new phones, he paid $250 something to switch to your service. When he returned the next day to a purchase new and was he would have to wait 90 days. Your representative didn’t even discuss plans/services! I’ve spoken to two different representatives, at the call center, regarding this matter but never of them were of any help! The first time we received a bill, the person could not the information saying that neither password was correct, she was not helpful at all. Never received a bill with any changes, I had to request that from the the first person I spoke to, the second time I called. This whole thing, makes me sick to my stomach! Being threatened that it’s going be referred to a collection agency. Again not once did AT&T send a bill!
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January 2023 by Tatiana
excellent service , everyone greets me with a smile and are very very helpful!!
