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March 2024 by Kristina Croxton
We were having issues at our home so we had to stay here. Kaylan at the front desk was extremely nice& helpful. She gave us the best service we have ever had staying at a hotel. We will definitely be staying again just because of her.
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February 2024 by Brandon R
My room's trash can had the last residents' trash still in it. My in-room coffee maker had a very old dried up used coffee filter/bag in it. My room had definitely been smoked in recently. Was this a hotel that is good if you wanted to rent the room by the hour? yes. Was it good for a normal stay? no.
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February 2024 by Jaydin Bacon
Kaylan was amazin. Thank you for your help.
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February 2024 by Megan Santy
Kaylen at the front desk was a delight to be checked in! A breath of fresh air after my stressful day! The ladies this morning at the front desk & breakfast area were absolutely wonderful! The energy from all three ladies just makes the atmosphere so positive upbeat & worth the stay!
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February 2024 by Danielle Richardson
We called for an early check in and the woman at the desk was very helpful. The light in the elevator didn’t work and the ride to the top floor was dark. The overhead light in our room didn’t work. We were supposed to have 2 beds and a pull out sofa and there is no sofa. One of our blankets ended up getting wet from a water spill during the trip down and there were clothes in the dryer for 3 hours so we went to bed with no blanket. The television remote didn’t work and no one ever answered the front desk phone to see if there were extra batteries. I love this city but am highly disappointed in the service and amenities received at this hotel. For $160 a night I expected better.
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February 2024 by sid ely
Reservation was 2 months in advance. We requested king bed w/couch. Did not find this out till we were checking in that they were full. 2nd night no remote for the TV. Called front desk and maintenance had went home so NO remote till next day. Washer has been broken for 6 month. No smoke detector/broken. No replacement of coffee or towels in the room. They ran out of coffee in the lobby. Worst Best Western we have ever stayed in
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December 2023 by Mettia
Good morning. I'm not writing a bad review at all because everytime I visit home I've used SureStay hotel. My concern this time was the insensitive feeling that I have from the hotel staff never responding to an email I sent in advance requesting date changes due to being unable to travel because of covid illness the day before we were to leave. The hurtful part was seeing that they still was charging me $155 but could not reply back to the message that was sent. I was very bothered to see that the only thing they were concerned about was the money.
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October 2023 by Curt Ellis
I stayed in room 111 Oct 16-17All bathroom towels dingy looking as if not washed well.The property reeked of Marijuana. If you forget your toothbrush be prepared to purchase one at front desk.Giant on floor of lobby/ breakfast area morning of 17th.Desk clerk sound asleep behind front desk so no help there. Only bright spot was the helpful employee preparing breakfast that morning.This is a 50.00-60.00 a night hotel masquerading as a $100 -$130 a night establishment.Buyer beware.
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October 2023 by Melissa Deal
The service was incredible! Everyone made sure that I had everything I needed, and I love the southern hospitality. It is an older hotel and many things were not attached to the wall anymore and some of the plugs and lamps didn't work. That being said, it looked as though they had tried to update the rooms and the shower pressure was wonderful so all in all an acceptable stay. Michael at the front desk went above and beyond and the housekeeping staff really worked hard to keep the rooms clean.Walkability: Multiple stores and restaurants are close by so a car isn't necessary.
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October 2023 by Honey Monroe
I was disappointed with the room 101, due to my assumption of the advertised renovation as of Nov 2022.I was not impressed with the staff leaving her shift before turning down our room 101 around 1pmOn Saturday Sept 9th, I asked employee Anastasia to remove the trash, make the bed and provide new towels, and I appreciated her efforts to help.Our stay was Sept 8th-10th and that was my Birthday getaway.The shower curtain and inside blinds were torn. The mirror in the bathroom was cracked and the carpet needed to be replaced.Nearby activities: It was close to many options and sights to see.
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August 2023 by Dick Weston
I am retired and on fixed income which is a low income but decent for our lifestyle. My complaint is the inflated prices. This motel in no way should charge over 90-100 total! We paid $160 for one night. The motel lobby was clean but very unattractive, uncomfortable seating and poorly arranged. Our room was reasonably clean. The bathroom needs attention, bathtub look stained. Table lamp would not light. pole lamp only one bulb, dim. Too many things need updating. Did not get 160 dollars worth in this motel. Overall, no attention to detail. Won't be back.
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July 2023 by Dylan Robertson
We originally booked for 5 nights but could only stay 2 of them because all of us started getting extremely sick with respiratory problems the second morning. We could immediately tell it must've been the air in the room and we believe it to be the air conditioners not cleaned or mold present in the building.We found roaches in one of our rooms and a light not working in the other.Originally when we reserved we were told the day of our stay as we were on our way to the hotel that they were overbooked and we would have to find another place. I have never heard of this before. Luckily within 30 minutes the staff was able to work it out and get us our rooms. The air filters in our AC were also cleaned, however taking the front panel off the entire AC revealed a ton of dust build-up and some of the front panels were sealed up so people can't take them off. Overall the staff was very nice and helpful, the front desk I don't believe is to blame for the extent of our room stay issues so I thank the staff deeply for making the checkout not a hassle and doing their best to listen to our concerns. It sounds like they also put our room out of order until they get the issues fixed.
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July 2023 by Alexis Skurnack
Staff was nice and helpful, rooms were not. Got sick from the air/potential mold in the building on only my second night, and overall rooms felt stuffy and damp and roaches were sighted.Morning breakfast was good and the stay was overall cheap and in a good location so wasn't all bad, good for on a budget but don't expect a super comfortable stay
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July 2023 by Wendy Jamison
Staff was super friendly. Rooms were pretty clean. Beds were clean. Hallways smelled of marijuana. Pool seemed clean, didn't use it though. Continental breakfast was good. Nice variety and waffle maker.
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July 2023 by Aaron Gatchell
This place was very poorly maintained. The owned doesn't even care about any standard of quality. Our first room we were in for 1 day. We went to plug in a charger the plug made a loud pop with spark and blew the entire rooms electrical circuit. The first room had all of the drain plugs completely pulled out and laying next to the drain. the sink drain was full of a discussing hair clog that made my want to vomit everytime I went to use the sink. They were able to switch us to a room with electricity. This second room the floor was sticky, and the room felt damp. The bathroom door didn't fit the frame so you had to do some hard pushing/ pulling to get it to close. The shower curtain was stained. There was mold around every window frame and the bathroom tub was stained.