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October 2023 by Reggie Cahoon
My 300 gallon tank leaked out about 50% of my fuel. When the leak was detected they sent a technician out and fixed the leak problem. This was the second time that this tank had a leakage problem so within a week they replaced the tank and credited my account with the cost of the lost propane. We had a tropical storm on the horizon and they dispatched a truck to insure my tank, which supplies our whole house generator, was full. I really appreciated the efficiency in which they resolved this problem.
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October 2023 by Alphine Powell
I have been with Ferrellgas since 1989. I enjoyed the service received in a timely manner. We have a family with children and grandchildren in the home and whenever I need them, there are right there!
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March 2023 by ally johnson
Always there to help. I was treated like family. They turned my gas on asap for me because I have little ones. I’m lucky to find a gas company
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October 2022 by R Bariciano
They have always been nice and helpful, as well as reasonable. However, beware if there is a leak of Any kind…they hold you responsible for all parts to repair, labor, and the tank refill which is currently very expensive.
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March 2022 by barry chamblee
Been waiting on a refill for over two weeks would not recommend this company to anyone.
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January 2022 by Petals Turpin
The worst place for gas an customer service reps are very nasty. Took them to court an won because they was mixing my gas with water
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January 2022 by Shannon Williams Hotalen
I would not recommend this company to anybody. They take their money and then take over a week or two to delivery propane. The owners at the Newland Pub in Elizabeth City, NC ordered gas over two weeks ago and paid over a week ago and they literally just ran out of gas. This is not acceptable since it is a restaurant and run all cooking elements and heat run off of propane causing them to limit their menu or close down. I would seriously consider a different company if looking to start with Ferrellgas. This is ridiculous.
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December 2021 by Jessilynn Kinney
If you want or need help from this company good luck. Not only is the receptionist rude, she will hang up the phone on you mid-conversation.
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February 2021 by Gophins134
Apparently this company needs to hire drivers that want to work! I've been a customer for several years; however a week later 02/2021 after placing an order, the driver shows up today, backs into the driveway and then left! He didn't even bother to get out of the truck (Raining Outside), or knock on my door, then he left and never filled the tank!! Apparently the driver doesn't want to get wet in the rain! Will be taking my business elsewhere!!
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February 2021 by Connie Chase
PAID $400 FOR GAS LAST WEEK. ITS HAS SNOWED AND IS 32° and supposed to be 24° tonight. They tell me they can not deliver for 3 more days, due to COVID. I do not have have COVID. I'm COLD!!!! It's been 6 days since we paid for our gas. Had to cut the heat off this morning the tanks are empty. Not to mention they make you rent the tanks! Would not recommend one bit, they will let you freeze!!!
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November 2018 by Gregory Bulman
excellent service
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September 2018 by Sandra Sutton
Robin is an absolute joy to work with. Her customer service and attention to detail is impeccable. She is always helpful and willing to do whatever she can to make life easier for her customers. I always feel like family, whenever I walk in the door.
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September 2018 by Amber Biggs
Great staff and a wonderful company! Mr. Tommy delivered our propane a couple weeks ago and as always he did an amazing job! The staff in Elizabeth City always go above and beyond for their customers.
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June 2018 by roy mcpherson
They filled my tank to sit there over the whole summer when I wasn't at home. I hope didn't need any more gas in my tank, I use it for heating only. Roy
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January 2018 by Martin Williams
Call the office for two days with no answer. I happened to be just a couple blocks away and called again, no answer so I went to the office. Told the lady I had been calling as she was looking at the computer, she said they were really busy. Went out to parking lot where I could see her through the window and called again still no answer. Go figure.