“I left a couple pretty bad reviews about my issues which I was disappointed at the time of how it was handled. I went up there today and resolved the issue the girl who handled it asked questions we said both of our sides and she was understanding she even apologized for the incident after tensions went away, she handled my new transaction. I understand if customer get upset kind of backing off some before it escalates but I honestly just have a bad tone I can be happy and my tone can come off angry, i dont realize, I am from a loud family and we all can sound like we are angry with each other but aometimes we are just cracking jokes (obviouslyi won't making jokes but i wasn't angry until after i left i was just upset in the store trying ro figure out what to do because i was relying on the transactionthat day to work itselfout and then it put me in a realt tough spot). I won't mad until I left that day feeling a lot but not feeling happy with the store and felt in a way screwed. After I talked to the lady today she was understanding I was just worrying and I left to avoid being angry I was just upset on how things was handled and she said she understood. Because of this interaction to fix things like I asked for in just some small manner even just the apology and conversation afterward even when I felt the first issue wasnt resolved by them just this was enough for me to come back. I understand you cant be giving to all customers and have a business to do I do get that but when I explained to her the situation, bills, etc she understood I was just in a panic and I just wish I knew before hand about the buy back policy on two items.
Honestly the pawn shop has some cool things in there and I'm sure I will adjust this review again the more I interact with this company. But I am very picky on places I go. One bad time and usually I won't return. I stuck to the same foodlion in virginia beach for years instacart and my daily shopping I would drive 15 minutes instead of 5 just because I liked the environment, I liked it so much when I got pregnant and wanted something more reliable than instacart i went and worked for that same store for 3 years after that. I left when most of the people i enjoyed working with left and felt the enviroment changed and was no longer enjoyable to be in. Today I just couldn't afford driving all the way to Virginia I had a lot to get done and a speeding ticket to pay immediately and dont get paid until Friday so I went in and this was how it went. So I will say they're are good people in that store just give them a chance and im sorry for how things went about and my tone. Thank you for fixing it and I will change my review again as time progresses ?”
“Love this place. It’s like a home to me and my brother in law. They have always treated us kindly and been more than just a business. We have built friendships there. We visit the gun range often. I have bought more guns from there then I can count now and will continue to. Laura is like a mother to us. They without the crew they have now, we probably would shop there.”
“Small but well stocked. I've never walked out with empty hands. There's always something I want there. Friendly staff. Plenty of parking. It's a nice drive in some pretty countryside to get there. Make sure you check your watch before going, their hours are a bit unconventional.”