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September 2023 by Natel L.
Best customer service I have had in a long time. Had my car at a service place in Norfolk for over a month only to find they never did the work they were paid for so it broke down again and this wonderful place had one of the best service providers his name is -Jaylen and he is am amazing at keeping in touch let's you know what's going on and calls to check up on you. My car is doing better and I'm so happy I took it here and they were able to fix it.
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September 2023 by John Lautzenheiser
Great experience start to finish. I dealt with Wil. An initial inquiry was followed up with a video created that morning showing what was on the lot relative to my inquiry with a description of the vehicles. Simple, straightforward communications. Price quote that showed the breakdown with no subsequent changes or suprises. This was in contrast to other dealerships that didn't seem to even know what they had on the lot and, when they provided information, it was sometimes wrong; pricing information that was vague on details and so on. In any event, I would not hesitate to work with Hall/Elizabeth City again for any future car purchases.
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June 2023 by Amanda Stoneking
Will Harsch was SUPER helpful and knew every detail about vehicle he showed us. I was highly impressed about his overall knowledge of Honda, and very thankful he took the time to explain all of the features not only in every model we looked at but also every trim level. If you’re in the market for a vehicle I would absolutely recommend going to see Will!
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June 2023 by Istine S.
Hello guys, hall honda elisabeth service is very bad.Becareful they are going to scam you.They are going to mark up a lot for no reason.Specially KJ, he is very bad guy, all he talked full of lies, don't come to this dealership.Everyone becareful this place awfull.TERRIBLE!!!
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April 2023 by Michael Wagner
Man don't get your car here appraised. They will damage your car. What a garbage experience. Will never buy a car here ever if that's the way they treat people property.
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January 2023 by Amanda Ramirez
Great service. Amanda was awesome, made me feel right at home. Scotti made my first vehicle purchase rather easy and more comfortable. Will return for another vehicle at a later date.
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December 2022 by melissa mccurdy
I purchased my vehicle in 2019 with 3000 miles on it. Of course as soon as my warranty was up I had issues. Took my truck to a couple local shops they kept telling me nothing was wrong with it I did have to pay them for nothing being wrong. Then I had this bright idea to go to the dealership I purchased from. Well they did find out the problem in fact wanted me to pay double than any other repair shop. Also advised me they messed my oil lines up that they we’re waiting on the parts they did fix what they messed up. I was able to get an appointment at a wonderful dealership close to home. Told them not to do the repairs!! After waiting for them to fix what the messed up I was able to get my car out after paying 171.00 for the inspection ? Showed up to get my truck after working all day to find my vehicle low on oil and barely any coolant. I asked the guy who gave me my keys if my car was good on fluids.. He said he had no idea? I’m glad I was prepared to take care of my vehicle in the pouring rain I took care of it even in the dark. If you want great service don’t go to Hall Honda in EC because they have no idea!!! I will never go there again & I will make sure none of my customers or coworkers go there either!! Besides Deon Bradley isn’t there anymore either!! He made that place pleasant!! Nobody speaks or asks if they can help you. While all the workers were inside I was outside taking care of my vehicle because they obviously didn’t care enough about me or my vehicle. Unbelievable!!!!
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December 2022 by Stephen Goodale
In this era of chaos and social tension, it is very refreshing to find and deal with a business that really looks out for their customers. I particularly commend Casey in sales and John in service. they are both friendly, professional and very easy to talk to. I am a long term customer and would recommend this dealership for both sales and service.
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October 2022 by V G (drivingmissdaisy)
Casey is the best! If you stop in, ask for him! He answered so many of my questions and shared so much knowledge. He was very understanding and helpful! He helped me figure out what model and trim package worked best for me and my family. I have and will continue to recommend Casey and the team at Hall Honda Elizabeth City!
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September 2022 by s hoogie
I bought a car from them nearly a year ago, & had some warranty questions on this visit. I was greeted promptly, & treated respectfully. It had been a long, stressful day, & the salesman took the time to show me how to work their unusual coffee machine (free), & I was able to relax with a cup of coffee during a very brief wait. The man that handles warranties (sorry, don't recall his name), was patient & helpful with all of my questions. I have had a pleasant experience with Hall Honda, as have other family members. I had never owned a Honda before, but love my HR-V!
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September 2022 by Jazmin
Great experience for my mom and I! Excellent customer service, Derek & his manager were wonderful! Gave a great deal on a trade it!! Two thumbs up!
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September 2022 by Abigail Wilson
The service is great it’s just the amount of time it takes. Everything I’ve been in for may oh taken an hour or to longer than expected. I went in for an inspection and took an hour just to get to it after they took the car. And waited 2 hours just to finish a 30 minute process.
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July 2022 by Cameron Perry
Let me tell you about the best dealership in town, and all around. I've purchased 3 cars from Hall Honda and each time the customer service exceeds expectations. This is not your average dealership, there are not vultures in the car lot coming to get you when you peek at a car, no one is bugging you to post a 5 star review of a moderate experience, and no one is trying to take your money.Put simply, Hall Honda is just built different. I'm not talking about just the sales side either, the service department is second to none as well. Casey, John and the team all serve as what a model dealership experience should look and feel like. I reached out to Casey twice about cars on the lot at other Hall locations and each time he had the vehicle picked up, delivered, and ready for me at Hall Honda within 24 hrs. The man is a logistical genius. Never once have I been asked to leave a review, and it's almost as if the performance speaks for itself, so that they dont have to go around begging people for them. Folks come back to Hall Honda because it is *the* best. Now, money money money, their team works with you. They don't walk out with a sheet and say sign your life away here... if you have questions, they have answers. Not only do they have answers, they have different members of the team that specialize in titles, insurance, and purchasing the car, so that each question you have is answered by someone who knows what they're talking about, not some joe-smo who's trying to collect a portion of the sale. Lastly, time. If money is not the most valuable thing to you when in the market for a car, time probably is. They are very cognizant of your time, if you can't get there until 6 to look at a car, they'll have it ready and waiting for you when you arrive. I've never had a question not get answered within more than 1 business day. It has taken me on average 2hrs - 2.5hrs with a trade in and test drive to walk out with the keys to my new car. I could go on and on, but I'll be cognizant of your time as well, do yourself a favor and go check out Hall Honda. You won't regret it.
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July 2022 by Clay Brower
Parrish stayed on top of things and was very professional in the service department. She keep me informed and took good care of my service.
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July 2022 by David Martin
We have bought several vehicles from Hall Honda and Hall Ford here in Elizabeth City and have always enjoyed the experience.. Our latest adventure at Hall Honda was once again top notch!! William and Brian a long with John and a few others made this purchase enjoyable once again.. We will continue to be repeat customers!! Thank again to the team at Hall Honda Elizabeth City!!
