-
October 2023 by James Jarman
So I’m going to be completely honest. I’ve bought my last 4 Hyundai’s from Hall, there will not be another. The salesman I worked with was pleasant, no complaints, I wanted to trade my wife’s Sonata for a newer one but there was limited inventory, can’t be completely put on them, so we decided on a Tucson (side note: wish I had stayed with the Sonata). Here where the issue started. When it came time to close the deal the sales manager seemed to think he was doing me a favor in some way, even had the tone of talking down to me, I honestly should have walked right then but I was excited to surprise my wife so I let it go. I take it home, she gets all excited about the blue link… it doesn’t work, Hall instructs me to call blue link directly to reset it, I do, they can’t fix it, blue link tells me to contact Hall service dept, I do, they basically tell me if blue link can’t fix it, they don’t know what they could do but they’ll “take a look”, I quickly see this is going nowhere and chalk it up as a loss, at this point I have a bad taste in my mouth and don’t really want to deal with the dealership anymore anyway. Now today it’s less than 6 months later, the brakes are acting up and need to be serviced, I call the dealership to see if something can be done, surely the brakes should last longer than 6 months, of course, they’re not covered, so I ask… but don’t you guys inspect the cars before you sell them, you’d replace brakes that would be worn out in a matter of months before selling that vehicle wouldn’t you? To which I was told… “it depends on who took the car in, if it was traded at another dealer, they do the inspection and we just give it a once over”. This is a classic example of passing the buck, no one takes ownership, how is that the consumers issue? Short answer: it isn’t, if something was missed along the chain of custody, the buck stops with you, being accountable and making things right would definitely be preferred. To sum it up, I didn’t leave a one star because “I” should have walked away, so that’s on me, Hall used to be my favorite dealership but this course of events had left much to be desired, they’ve really gone on a negative trend, the next time I buy a vehicle (usually every 2-3 years), there is no chance that I will visit this particular dealership again.
-
October 2023 by Cindy Norvell
Have always had exceptional service when taking my Palisade in for service. The young lady I always see is extremely personable and always smiling. Everyone always greets us and is very courteous!
-
September 2023 by Debra LaDuke
We were traveling and had severe car issues. Hall was my second call after the first dealership I called wouldn't even give me the time of day. We were traveling from New York to the Outer Banks for vacation. We made it to the hotel, barely. The whole team at Hall were so helpful with our purchase of a new car, getting it to our hotel, taking away our old car, financing and paperwork. They made our vacation salvageable with their efficiency. If I lived in the area they would be my number one dealership.
-
June 2023 by Kirk Peterson
Our family had an amazing buying experience with Hall Hyundai, and would like to thank salesperson, Lindale Brothers, GM, David Shope, and finance directoe, Tom McNally. Lindale was extremely knowledgeable about each vehicle he showed me off both the Ford and Hyundai lots, and was not pushy at all. He helped us look at every finance option, delivered the highest trade value for my vehicle, and secured a phenomenal deal on a new Hyundai for my son. Needless to say, we drove off completely satisfied and will be return customers.
-
June 2023 by david tupper
Best car dealership experience I've ever had! Mike White was an EXCELLENT salesman! Knowledgable, honest, and made the whole process easy!
-
June 2023 by Gary Bradshaw
Emma Moody was my sales person who did. Everything I asked plus more. Dealer could fine tune time line to be a little quicker. But overall great people. Tks
-
June 2023 by Michelle Staten
The customer service and overall buying experience is top-tier! Lindale was an absolute pleasure working with, he'll go above and beyond for you to make the best of your buying experience!!
-
May 2023 by Dean Martin
Very polite upon me arriving!!! Great prices!!! Service department very professional!!! Got a oil change tire rotation and rear brakes done. In out bin two hrs!! Very large and clean waiting area!!! Free coffee snd water!! Very satisfied!! Will definitely go back!! Highly recommended!!
-
April 2023 by Rose Andrews
An excellent job on getting my vehicle back to new condition. It may have been a while but it was well worth the wait.Great job.
-
April 2023 by Sherry R
This was our first purchase from Hyundai EC. Everything went rather smoothly. They managed to get the exact vehicle I wanted delivered from another location. They didn't use pressure tactics. The Sonata is great! First time owning a Hyundai and pleased so far. Almost gave a 5-star rating, but getting return calls has been somewhat lacking. Hopefully, after using their maintenance services, the stars will stay.
-
April 2023 by Matt Cooper
This was the best experience I have had, at any dealership, in a long time. Aamanda made the experience a positive one. I didn't have to ask for updates on progress, she communicated very well. I hope that all of my interactions are as seamless as this one was.
-
January 2023 by Brian Tapajna
From Rich (Sales) to Scott (Manager) to Khaliyah (Service) to Amy (Parts & Service), the staff at Hall Hyundai Elizabeth City did, and still do, an exceptional job in my buying experience. Bought a Santa Cruz, a relatively new comer to the Hyundai offerings. When they tell you they don’t know about a feature, they find out and follow through. Worth the trip to work with good people. Message to Hall Automotive Group: Hire more people like this.
-
January 2023 by September Kuzmick
I worked with David Shope when purchasing my first car and he was the best! David got me the best deal, made the entire process easy/simple and had my car delivered to my home in Virginia within 6 hours of purchasing. I would recommend David to all of my friends and family because I know he would take great care of them and their purchases.
-
January 2023 by Tyren Craig
Recently my wife and I worked wit Ed and his customer service, his energy, and overall assistance in the purchase of my new 2019 Chrysler 300 S was phenomenal. He was knowledgeable, easy to communicate with, and took very good care of us. I literally searched for the vehicle the day of driving off the lot, with his assistance of course. I am overly satisfied with my purchase; I highly recommend stopping by if you’re in the market for a new set of wheels. Ask for Ed!!
-
January 2023 by George Wacker
Dave Camper, Dave Shope, and the entire crew at Hall Hyundai/Ford is exceptional. All dealerships should strive to have the same standards. Fully transparent on the entire deal and throughout the delivery experience. This is why I will only buy mine and my families vehicles from them.
