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April 2024 by Max Robeson
Good price friendly service
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April 2024 by Jeff J
What a painless experience. Keith was exceptional! We were provided time to decide what mattress was right for us. No pushy sales tactics. Actually, the experience was so nice, I suggested my parents try using them when they look for a mattress. Thanks Keith!
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April 2024 by Sarah E
Really great experience. Staff is great. Addy is amazing!
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April 2024 by John Doe
Very nice and answered all my questions. Very helpful and knowledgeable. Great Experience overall.
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April 2024 by Charlie Ward
Very good store nice inside lots of beds set up. I went there to and bought a memory foam mattress 10" to sleep on nightly.
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April 2024 by ALAYNE SAWYER
The salesperson was wonderful
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March 2024 by Waynette Speight
We had the best experience purchasing a bed from Mattress Firm in Elizabeth City, NC on 3-13-24. I called the afternoon prior to ask a couple of questions, which were answered in the most professional, polite manner. After ending the call, I told my family, "That was the nicest young man I just spoke with! His name is Raymond, I defiantly want to go to that store tomorrow based solely on the excellent customer service I just received on the phone!"Good customer service is hard to find these days, but this young man was awesome! The next day, we walked into the store at Tanglewood and were greeted & welcomed by a very kind young man. I knew as soon as he greeted us, this was the same man I had spoken with on the phone. I said, "your name is Raymond, isn't it?" He acknowledged that it was, and I thanked him for the excellent customer service the evening before. He helped us navigate the process of choosing and purchasing a king size mattress and platform bed frame with the same professionalism and kindness I had received over the phone. I told him his customer service is what drew us to his place of business. We certainly had other options but are so pleased we had the pleasure of meeting and doing business with Raymond!The world would be a much better place with more people like him!
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March 2024 by Brenda Mishler
I visited the store twice because I wanted to take my time picking out a mattress. Both times the staff were extremely helpful. They allowed me to take my time & answered all my questions. I worked with the Manager Mr.Brothers & assistant manager Keith who were both very knowledgeable about all the products. They were friendly & polite & asked me the right questions to get the best mattress for my need. Will definitely refer others & if ever need another mattress will return.
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March 2024 by Victoria Phelps
I am shopping for a mattress, and Abby was very kind and very knowledgeabl, took notes and gave me information about certain mattresses she thought would fit my needs.Also some new information that was very very helpful and I will be making a decision on a mattress some point in the future. Thank you.
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March 2024 by Bessie Scott
Found me what I needed for the price. I was willing to pay and they were super nice to be with. I will gladly buy all my mattresses and beds from there.
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March 2024 by denise marion
Excellent customer service. Fast, affordable. Ordering a d delivery process very smooth.
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March 2024 by Go Mifune
Great customer service - I’ll be heading back for future purchases. Thanx Keith!
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February 2024 by Laura Outlaw
Addy was amazing great service!!
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February 2024 by Kim White
I recently did an exchange of a mattress because the 1st one was a little firm for my liking. Addy was very accommodating and helpful with completing the transaction. She has excellent customer service and explained everything satisfactorily which is rare in retail. If you are looking for a new mattress, this is the place to go and Addy and the store manger, Raymond are the people to see!
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February 2024 by Kim Hurley
Let's be honest, one *wants* to go mattress shopping. In fact, we waited until it was absolutely necessary because the thought of painstakingly choosing a new bed made us both cringe. We figured we would pop in to Mattress Firm to at least get an idea of what we wanted. They're one of the only retailers that carry the Purple mattress to try out. Come to find out, it wasn't worth the hype for us.We were promptly greeted by the sweetest sales person I have ever met. Addy was an absolute joy to work with. I will leave an establishment quickly if a sales rep is too pushy. She was the complete opposite. She was patient, kind, and answered all of our questions intelligently. Addy actually listened to what we were saying and helped us find exactly what we needed. She made the difference in us purchasing a mattress yesterday as we were pretty dead set on ordering online. I'm not sure if she is commission based or not, but the girl deserves a raise or at the very least a pizza.
